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Factors of customer Satisfaction in telecom industry: A study on Airtel Bangladesh Limited

By:
Sabrina Alam
ID# 1220775

An Internship report presented in Partial Fulfillment
Of the Requirements for the Degree
Bachelor of Business Administration

Independent University, Bangladesh

September, 2015

Factors of customer Satisfaction in telecom industry: A study on Airtel Bangladesh Limited

By:
Sabrina Alam
ID# 1220775

Has Been Approved
September, 2015

---------------------------------

Md. Aynul Hoque
Lecturer
School of Business
Independent University, Bangladesh
Preface

This internship report has been prepared on “factors of Customer Satisfaction based on Airtel Bangladesh limited” for the fulfillment of Bachelor of Business Administration (BBA) degree. The purpose behind this report writing is to present the major findings and data about the factors that affect customer services and network condition of Airtel Bangladesh limited. While preparing this report, I have to utilize my practical knowledge which I have gained from my internship of last three months. Moreover, I have to study various journals and research papers about the pros and cons of services provided by Airtel Bangladesh Limited and thus received realistic knowledge about the overall process.
I am very much honored to have the opportunity to make a research report on such topic as customer satisfaction is now days a burning issue. I have tried to find out the reasons behind customer satisfaction and dissatisfaction.

I have tried to make this report with utmost sincerity. But due to time constraint, there might be some lacking. As all the information of this report is mostly based on secondary data, there is very much possible that some details could not be included. I Hope these minor omissions would be overlooked.

Letter of Transmittal

20th

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