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Interpersonal Behavior Within the Organization

In: Business and Management

Submitted By elcam9878
Words 1402
Pages 6
Introduction
Interpersonal behavior is the interaction between two or more persons. It is imperative to building and maintaining any type of relationship in our social world. However, when looking at interpersonal behavior in the workplace, things become a little more complicated. Interpersonal behavior affects the relationships between coworker and coworker, coworker and supervisor, and even worker and customer. Interpersonal relationships are important in career and job success. Positive relationships can lead to harmonious work achievement, overall happiness, and even success. Negative relationships can lead to poor work performance and can hinder problem solving and conflict resolution. Throughout this journey into interpersonal behavior, certain issues that can hinder the overall success or the organization will be dissected and different solutions to these issues will be proposed. The organization being used in this study is CB Richard Ellis Service Desk at Baylor. The unit consists of 10 employees. They come from different backgrounds and all have different goals. While a tight knit group, there are some interpersonal behaviors that hinder the organization as a whole. Throughout this project interpersonal behavior is substituted for words such as interpersonal skills and interpersonal relationships.

Problem Statement

Interpersonal skills are important attributes in maintaining a positive business atmosphere. Without these skills, relations inside a business become hostile resulting in workplace dissatisfaction.
The main issue regarding the organization is the lack of positive interpersonal behavior. The main goal is to determine how can healthy interpersonal relationships benefit the organization as a whole?

Literature Review
There has been a ton of research conducted on interpersonal behavior. Most often it refers to...

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