Premium Essay

Interpersonal Behavior Within the Organization

In: Business and Management

Submitted By elcam9878
Words 1402
Pages 6
Interpersonal behavior is the interaction between two or more persons. It is imperative to building and maintaining any type of relationship in our social world. However, when looking at interpersonal behavior in the workplace, things become a little more complicated. Interpersonal behavior affects the relationships between coworker and coworker, coworker and supervisor, and even worker and customer. Interpersonal relationships are important in career and job success. Positive relationships can lead to harmonious work achievement, overall happiness, and even success. Negative relationships can lead to poor work performance and can hinder problem solving and conflict resolution. Throughout this journey into interpersonal behavior, certain issues that can hinder the overall success or the organization will be dissected and different solutions to these issues will be proposed. The organization being used in this study is CB Richard Ellis Service Desk at Baylor. The unit consists of 10 employees. They come from different backgrounds and all have different goals. While a tight knit group, there are some interpersonal behaviors that hinder the organization as a whole. Throughout this project interpersonal behavior is substituted for words such as interpersonal skills and interpersonal relationships.

Problem Statement

Interpersonal skills are important attributes in maintaining a positive business atmosphere. Without these skills, relations inside a business become hostile resulting in workplace dissatisfaction.
The main issue regarding the organization is the lack of positive interpersonal behavior. The main goal is to determine how can healthy interpersonal relationships benefit the organization as a whole?

Literature Review
There has been a ton of research conducted on interpersonal behavior. Most often it refers to...

Similar Documents

Premium Essay

Organizational Behavior and Concepts

...Organizational Behavior Terminology and Concepts Observable Aspects Organizational culture defines the characteristics of an organizations operation. It involves the analyzing of the roles of management and the staff in context to their ethical standards, productivity, and motivation. In agreement, Schermerhorn, Hunt, and Osborn (2008), state that “Organizational culture is the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members” (p. 364). In conclusion, organizational culture provides a look into what is working or not working for employees in reference to motivation, productivity, and ethical standards. Organizational behavior is an ongoing analysis tool for organizations. It allows revelation of information on the company’s effectiveness brought about by their actions. It analyzes “individuals, groups, and structure to find ways for the organization to perform more effectively” (Robbins & Judge, 2009, p. 11). Analysis is performed through assessment of each entities evidence and management’s intuition. The evidentiary material comes in the form of physiological, sociological, socio-psychological, and anthropological factors in context to the organizations behavior model (Robbins & Judge, 2009, p. 3). Exploration of those factors within an organization teamed with managements’ intuition provides ideas that improve functionality. Diversity within an organization refers to the multiple......

Words: 969 - Pages: 4

Premium Essay

An Examination of the Effects of E-Mail on Management Communication and Organizational Behavior

...An Examination of the Effects of E-mail on Management Communication and Organizational Behavior Mark Hankins Brenau University Organizational behavior is the study of individual behavior and group dynamics in organizations (Nelson & Quick, 2012). Given the role managers play in forming, supporting, and leading the interpersonal dynamics of their organizations, it is imperative to consider the management implications as they pertain to organizational behavior modifications. The role of a manager has changed and will continue to change moving into the future. The American business world is in a state of constant change with ever-increasing demands and requirements on managers and businesses. Accordingly, a thorough understanding of the concepts and tools of organizational behavior is critical to the personal success of managers within organizations. This understanding constitutes a vast array of knowledge and topics. It is the intent of this essay to illustrate one of these topics, communication. Communication, and specifically the communication technology of e-mail, is an integral and continual process within organizations. Nelson and Quick (2012) have defined communication as: “the evoking of a shared or common meaning in another person” (p. 278). This evocation between two employees is fundamental to the establishment of effective interpersonal relationships and is vital to the successful completion of organizational work, and subsequent achievement......

Words: 1050 - Pages: 5

Premium Essay

Industrial/Organizational Psychology

...established, measures must be taken to increase satisfaction, reduce stress, and motivate employees, turning counterproductive behavior into productive behavior. Interim measures With a shortage of employees, other employees must work extra hours to fill the positions. This extra work places hardship on those asked to fill in, which could result in role overload which could result in increased turnover. To avert the risk of increased turnover JC’s can use a temporary work agency to fill vacant housekeeping positions. Casino dealers are specially trained so it will be more difficult to fill those positions through a temporary agency so current employees will need to take on extra hours while the organization is assessed and changes implemented. The right motivation will make it easier to get employees to take extra hours and shifts voluntarily, and the process should be as quick as possible. Job Satisfaction and Occupational Stressors Job satisfaction Job performance and turnover display the degree of employee satisfaction with the job as well as his or her commitment to the organization (Jaramillo, Mulki, & Boles, 2011). The number of JC’s Casino employees seeking employment elsewhere indicates low degree of satisfaction. It appears two acute occupational stressors are the cause for dissatisfaction. For the dealers the problem involves interpersonal conflict and for the housekeeping staff it appears to be overload (Jaramillo,...

Words: 1676 - Pages: 7

Premium Essay

Organizational Behavior

...1. What is the importance of interpersonal skills? Answer: To succeed in reading the book you need to know the letters, to succeed in management you need to understand how to deal with other people. Dealing with employees is the key of success for managers. Good interpersonal skills can help you to solve such a problem. Employees are the main part of the company, to have managers with good interpersonal skills is likely to make the workplace more pleasant, in order to hire and keep qualified employees. 2. What do managers do in terms of functions, roles, and skills? Answer: Strength of an organization mostly depends on the managers. Good managers discover how to master four basic functions: planning, organizing, leading and controlling. As the planning function, managers have to define an organization’s goals, establish an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. As the organizing function, the designing an organization’s structure could be noticed. As an example: they should organize who reports to whom, who has to deal with costumers, what takes are to be done and so on. As the leading function, managers should motivate employees, direct their activities and find out the most effective communication ways. As the controlling function, managers must control organizations performance and compare it with previously set goal. If the things are not going as they planed the......

Words: 1063 - Pages: 5

Premium Essay

Organizational Behavior Terminology and Concepts

...Organizational Behavior Terminology and Concepts Jane Doe MGT/307 August 22, 2011 John Doe Organizational Behavior Concepts and Terminology Organizational behavior (OB) is characterized in terms of how human behavior impacts organizational effectiveness. The study of organizational behavior involves learning to comprehend, explain, calculate, and even control human behavior in the workplace. The scope of the study of OB encompasses how people behave as individuals, within groups, and within the organizational structure. In addition, according to Robbins and Judge (2009), OB applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively. Years ago the success on an organization was distinguished by how technologically inclined its managerial staff were. The more technically degreed leaders there were making the decisions, the more credence there was given to the organizations success. This early approach supported a larger degree of management-coordinated functions in which strict standards, work assignments, and technical specialization ruled through stringent chains of command and strict centralized decision-making processes. Never mind the individuals’ ability to use good old-fashioned people skills to drive performance, if revenue was in excess of debt, all was well. However, was all really well is the question. As time evolved, so did the thought......

Words: 941 - Pages: 4

Premium Essay


...Current Organizational Behavior Article 1 Counterproductive Behavior and its Effects in the Workplace Grace Connell Carroll University Abstract This paper discusses the article, The Impact of Counterproductive Behavior in Organizations, and how it relates to the topics discussed in Carroll University’s course, BUS315: Organizational Behavior. Stan Mack (2015) suggests that the impact of counterproductive behavior in organizations are negative. The counterproductive behaviors discussed in the article include poor attendance, employee theft, interpersonal problems, and cyber loafing. Throughout this paper, the counterproductive behaviors analyzed in the article will be related to the topics discussed from the required course text, Organizational Behavior: Improving Performance and Commitment in the Workplace, by Jason Colquitt, Jeffery Lepine, and Michael Wesson. Current Organizational Behavior Article 1 Counterproductive Behavior and its Effects in the Workplace Article Review The article written by Stan Mack, The Impact of Counterproductive Behavior in Organizations (TICBO), is an article discussing various counterproductive behaviors in organizations. He discusses behaviors from poor attitudes and attendance, to employee theft, interpersonal problems, and cyber loafing. Mack recognizes each of these negative behaviors, how they cannot be completely eliminated, but can be lessened by handling them appropriately. Work and project quality may decrease due to poor employee......

Words: 1099 - Pages: 5

Premium Essay

Overview of Management and Organizationa Behavior

...workplace. This essay will focus on what l took away from the course and on how the experiences in this class will shape my future interaction especially in the workplace. For me, the purpose of the MGT 501 course is to present a systemic knowledge about people and workings within organizations that can be used to enhance individual and organizational effectiveness in the work place. MGT 501 introduced organizational behavior from several perspectives in the sense of explaining the meaning and the reason why organizational behavior is useful. It showed me how to develop skills in organizational behavior like leadership skills, personality and learning skills. It also presented a frame work of understanding the field. A very important aspect of this course was to be able to make sense of any organization in which l am placed or l find myself in the future. I believe without a doubt that after taking this course, l can adequately answer questions as to what is going on within an my organization at least from a human stand point. Apart from helping me understand what management and organizational behavior is all about, the course has also helped to be familiar with information about how organizational behavior is acquired. For instance, an understanding of the leadership theory would explain why one person is a more effective leader than another. With the same theory, one can predict which people are likely to be effective as leaders. The...

Words: 684 - Pages: 3

Free Essay

Mgt 501 Module 1 Case Assignment

...Jessica Cupo | 6/11/2012 | | Introduction Conflict occurs regularly within the military organizational structure on the interpersonal, intergroup, inter-organizational, and international levels. A relevant example of interpersonal conflict and resolution recently presented itself between a peer and me in my current role as Awards and Decorations Officer in Charge. A combination of personality, values, communication, and previous interaction bias resulted in the escalation of an interpersonal conflict which required attention in order to regain productivity in the program. As a leader or a team member, a misstep in an interpersonal conflict results in loss of productivity, escalation of bias, and misinterpretation of intentions. Learning from previous conflicts helps to establish de-escalation techniques and facilitate better work-group dynamics. Scenario As the office in charge of a program within my squadron, a conflict recently developed between myself and a peer assigned to my shop for tasking and assigning office duties. The other Captain had recently been removed from his primary job for failing to meet the standards and expectations required. The other Captain and I were commissioned from the same University in the same year group and therefore equals in rank. Due to the circumstances, I was put in a position of authority over the individual and required to give him tasks within my program. The individual had an observable and established reputation......

Words: 1241 - Pages: 5

Free Essay

Oci Survey Results

...Survey Results Analysis Glenn E. Richardson DeVry University MGMT 591 Leadership and Organizational Behavior OCI SURVEY Abstract My company’s OCI primary style is “affiliative”, with a secondary style of “humanistic-encouraging”. These styles align within the “constructive” portion of the Human Synergistics OCI Circumplex, and indicate a people-oriented, high order needs-based actions focus. An “affiliative” style is indicative of a company’s emphasis on cultivating constructive, interpersonal relationships. A “humanistic- encouraging” style encourages a people-oriented style with all members helping each other grow and develop. My company’s limiting style is “approval”, which comprises behavior such as conflict avoidance, superficial relationships, and “going along to get along”. These traits run contrary to the company’s primary styles and inhibit full potential for organizational success. My LSI survey aligns well in comparison to my company’s OCI survey. Both surveys indicate a dominant style of “affiliative”, indicating that both my company as well as myself place strong emphasis on friendly and open relationships. Comparing limiting styles show my LSI style as “achievement”, whereas my company’s OCI style is “approval”. Contrasting these traits indicates that I show a tendency to exhibit aggressive- defensive, task oriented behavior that promotes self-promoting thinking and fulfillment of security needs through task-related......

Words: 829 - Pages: 4

Premium Essay

Interpersonal Berhaviour

...Interpersonal behavior Name Course Institution Professor Date Abstract Interpersonal behavior refers to how two or more people with a given context interact with one another it is critically important within any given organization to strengthen relationships between individuals (Rahim and Bonoma 2006, p.77). In the Waki oil company issues of interpersonal relationships have proved to be quiet a big challenge for the organization over the past few years. The management has at various occasions experienced difficulties in trying to come up with better and appropriate solutions to conflicts between and among the employees, as well as those that involve interaction between the managers and the employees. Basically conflict refers to a state of whereby individuals do not agree with another or rather do not share the same ideas as the other. Such situations necessitate that there be a place good and appropriate ways through which the conflict between individuals may be solved promoting fairness with the parties involved having full satisfaction and in support of the resolution reached at regarding the conflict (Blake and Mouton 2002, p. 50). Within the Waki oil organization there are different department which in a weekly basis need to come together giving reports and sharing issues regarding how the company is progressing. It is within these weekly meeting that managers from different department come into conflict with one......

Words: 1678 - Pages: 7

Free Essay

Case Study

...firmly believes that that the financial estimates contained within the report “Endangered Species: The Pulp and Paper Industry in the Upper Peninsula” is seriously exaggerated and will cause the company financial problems in the future. Frank personally feels the report is unethical. The report spells out what Amalgamated Forest’s plan is in response to the government’s proposal to place sewage controls on the discharge of waste water from the pulp and paper mills in Northlake, a town home to around 10,000 people. The section of the report that Frank is referencing was prepared by Tina Pacquette, Manager of Financial Analysis. Tina’s reported that Amalgamated Forest Products would suffer great financial loss if they were to build and implement a lagoon as legislation was proposing. The numbers Tina was reporting were almost three times the amount that was reported the year before. Frank knew that if legislation passed then the operating cost would rise about eight to ten percent; however, Tina’s report stated it would be about thirty percent. Frank has been employed by Amalgamated Forest for ten years and he realizes how much he has gained in the employment. He started out in the yard and gained a promotion to accounting after he injured his leg. The company sent him to college to further his education and gain his Certified Management Accountants (CMA) designation. He returned to the company and grew within the corporation finally...

Words: 1466 - Pages: 6

Premium Essay

The Portfolio of Evidence

...where it is Located The Date PORTFOLIO OF EVIDENCE Business Ethics is standards of guiding behavior of both an individual and the business. They are principles of acting ethically. When a company or an individual is acting morally, it means that they can make the right choice. Only by making a distinction between what is wrong and what is right (Carroll & Buchholtz, 2003). Business ethics is, therefore, meant to guide controversial issues in a company environment. These issues include corporate social responsibility, discrimination, unlawful practices, corporate governance, bribery or corruption, insider trading and other irresponsible business behaviors. Ethics is at times guided by local frameworks chosen by different companies. These structures act as a way of enhancing their image and public trust, but it is a requirement that values is guided by a duly constituted legal framework (Paliwal, 2006). This paper, therefore, discusses business ethics in an organizational context and also delves into ethical dilemmas, moral leadership, interpersonal skills and teamwork in an enterprise environment. Appendix A- The Ethical Leadership Debate Ethical leadership incorporates two key aspects. The first point refers to the way the leader treats and works with the subordinates in his behavior in public, and also in his actions and statements. The second point lies in the decision-making process.In the leader’s mindset, in......

Words: 1559 - Pages: 7

Premium Essay

Functional Business Areas

...positively and negatively impact short and long-term goals. According to Robbins and Coulter (2012) they express the concept of universality of management as, “management is needed in all types and sizes of organizations, at all organizational levels…work areas, and in all organizations, no matter where they’re located” (p. 17). Management’s functions at each organizational level are to plan, organize, lead, and control within their operating area of responsibility. Regardless of the management level or business construct, managers will be needed to serve in some capacity of interpersonal, informational, and decisional roles throughout the daily functions at all levels within the organization. Interpersonal Every achievement in life started from an idea in the past, those ideas and the path taken to accomplish them started with an interpersonal relationship from a parent, teacher, mentor, or a manager. Managers in the interpersonal role set the example, positively influence subordinates behaviors, and daily represent the entire organization when dealing with external entities such as professional organizations, politicians, and society as a whole. Take, for example, the National Football League, society often labels the entire team based on the interpersonal roles of key players in management position such as quarterback. Throughout the daily business functions, managers at every level must consider their...

Words: 891 - Pages: 4

Free Essay

Self Evaluation

...Work Environments That Negate Counterproductive Behaviors and Foster Organizational Citizenship: Research-Based Recommendations for Managers Katherine M. Fodchuk Department of Psychology Old Dominion University Past research has identified both employee characteristics and aspects of the work environment that can serve as antecedents to positive and negative workplace behavior. This article reviews research identifying the major factors that prompt both counterproductive work behaviors (CWB) and organizational citizenship behaviors (OCB). The dynamics of these relations are discussed, and possible approaches for workplace diagnosis and interventions designed to negate CWB and foster OCB are offered. A special focus on the implications of and possible interventions incorporating organizational justice are also presented. In the past several years, organizational behavior literature has benefited from a growing body of research that has moved beyond investigations of task performance and ventured into other performance domains of counterproductive work behavior (CWB) and organizational citizenship behavior (OCB; Conlon, Meyer, & Nowakowski, 2005; Dalal, 2005). This research has revealed both employee characteristics and aspects of the work environment that can serve as antecedents to such positive or negative behavior. For instance, studies have examined organizational factors such as job design (Tompson & Werner, 1997), organizational injustice (e.g.,......

Words: 1379 - Pages: 6

Premium Essay

Ob Notes 1

...CH-1 Organizational Behavior * Organizational Behavior * A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations * The aim is to apply such knowledge toward improving organizational effectiveness * Organization * A consciously coordinated social unit that: * Composed of a group of people * Functioning on a relatively continuous basis * To achieve a common goal or set of goals Organizations are made up of 3 levels * Individual Level * Individual Differences * Personality characteristics, perception, values, and attitudes * Job Satisfaction * A positive felling about one's job resulting from an evaluation of its characteristics * positively related to productive * positively related to engage in OCB * negatively related to absenteeism and turnover * Motivation * Behaving Ethically * Ethical Dilemmas & Ethical Choices * Situations in which individuals are required to define right and wrong conduct * Ethics * The study of moral values or principles that guide our behavior and inform us whether actions are right or wrong * Group Level * Working with Others * Developing good interpersonal skills * Workforce Diversity * The mix of people in organizations in terms of gender, race, ethnicity, disability, sexual orientation, age, and demographic characteristics such as education and socio-economic......

Words: 588 - Pages: 3