...Social Sciences – Volume 13, Number 3 (2010) 387 Relationship between Interpersonal Communication Skills and Organizational Commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran) Hassan Zarei Matin Associate Professor, University of Tehran, Iran Golamreza Jandaghi Associate Professor, University of Tehran, Iran Fateme Haj Karimi Graduate, Public Management, University of Tehran, Iran Ali Hamidizadeh Graduate, Public Management, University of Tehran, Iran Abstract The aim of this paper is to identify the interpersonal communication skills that enhance organizational commitment. To do so in a descriptive survey, the models provided by Robbins and Hunsaker and by Allen and Meyer were used to measure interpersonal communication skills and organizational commitment respectively. The used tool was questionnaire. The statistical community included public organizations in Qom city among which two organizations were selected randomly. Sampling was also conducted randomly in both organizations. Finally, 106 individuals responded to questionnaire items. The findings of the research show that among existing skills in the model, just team building skill has a significant relation with organizational commitment. Keywords: Interpersonal Communication Skill, Organizational Commitment, Robbins and Hunsaker, Team building 1. Introduction The need for thoughtful, effective communication in the workplace is paramount. Seldom does an employee work in absolute...
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...Interpersonal communication serves as a means of organisational activities in planning, managing, leading and controlling process. Both Heffernan and Poole (2005) and Henttonen and Blomqvist (2005) are in agreement and highlighting that building mutual trust is an essential element in building relationships with overseas partners or teams respectively. In general, communication is considered has linked to commitment focusing on two areas. First, the focus has been on general aspects of communication such as communication satisfaction (Varona, 1996), communication climate (Guzley, 1992; Van den Hooff and de Ridder, 2004), quality of communication (Thornhill et al., 1996), communication systems (Jacobs, 2006) and their links to affective commitment. Second, specific facets of communication such as, organisational information provision (Ng et al., 2006), relationship with upper level management (Putti et al., 1990), and their link to affective commitment has been considered. This article is carried out in aligning to the aim of investigating the interpersonal communication skills in the level of supervisory positions and what skills they lack so as to enhance employee commitment and identifying skills require to engender commitment from subordinate in achieving organisation’s objective. This study is conducted by interviewing 32 senior Human Resource Manager in organisation with over 100 staffs. The findings conclude that interpersonal skills are more important than any...
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...Although interpersonal communication can encompass oral, written, and nonverbal forms of communication, the term is usually applied to spoken communication that takes place between two or more individuals on a personal, face-to-face level. Some of the types of interpersonal communication that are commonly used within a business organization include staff meetings, formal project discussions, employee performance reviews, and informal chats. Interpersonal communication with those outside of the business organization can take a variety of forms as well, including client meetings, employment interviews, or sales visits. In order to understand the principles of effective interpersonal communication, it is helpful to look at the basic process of communication. The basic process of communication begins when a fact is observed or an idea formulated by one person. That person (the sender) decides to translate the observation into a message, and then transmits the message through some communication medium to another person (the receiver). The receiver then must interpret the message and provide feedback to the sender indicating that the message has been understood and appropriate action taken. Unfortunately, errors can be introduced during any phase of the communication process. For example, misunderstandings can occur when the sender does not possess a clear idea of the message he or she is trying to communicate, or has a clear idea but is not able to express it well. Errors in...
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...Effective Management Communication in Organizations Violet Murrill BUS 600 Jan Tucker March 24, 2014 Effective Management Communication in Organizations Do most people have knowledge of what communication involves? Yes, most people believe they know what communication involves, however, most people lack true communication skills. Communication involves transferring information from one person or a group to others. Information is delivered in different forms such as terms or words, symbols, figures or numbers, a single concept, or sets of concepts combined (Baack, 2012). We do not just speak words when we communicate; we create meanings as we figure out what each other’s words and actions stand for, represent, or imply (Ramaraju, 2012). Communication is described by Baack (2012) as “transmitting, receiving, and processing information.” Real communication occurs when all three elements of communication take place. In business, communication skills are critical to organizations, so that they can compete nationally and in the global market and their goals are met to become successfully. This paper will describe interpersonal communication and global communication, which include the norms of communication, barriers of communication, verbal and nonverbal communication, written communication, methods of leading groups and techniques of handling group conflicts and effective approaches to giving presentations that affect every element within the organization for quality...
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...The Art of Interpersonal Communication Brian Senecal Liberty University ABSTRACT The art of interpersonal communication is vital to success in the business world. With the increasing amount of digital communication the skills involved in interpersonal communication are diminishing. However, the business world is made up of people and there is no way to avoid interpersonal communication. There are many forms and uses of interpersonal communication and the mastery of each will enable one to succeed greatly in the business world. Interpersonal communication is an essential aspect of business management. There are many varied methods of communication and today’s business person is sending more electronic messages than ever before. In order to perfect your leadership skills, however, one must possess a strong ability to send and receive information from employees, upper level managers, and other businessmen and women using the almost lost art of interpersonal communication. There are many arguments for the importance of mastering the art of interpersonal communication. The Encyclopedia of Communication Theory lists several good reasons in their article, “Interpersonal Communication Theories.” “IPC is important to study for a number of reasons. First, people create meaning through communication—we learn who we are through communication with others and, more importantly, our communication with others influences how we think about and feel about ourselves. Second, IPC is...
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...punctual and responsible • Must possessed interpersonal and good communication skills PRODUCTION OFFICER • 21-45 yrs.old • Male / Female • Degree in Economics or Accounting • Must have relevant job experience • Must have knowledge of corporate tax and technologies • Must possessed good analytical, PR, Leadership and marketing /Advertising OPERATION OFFICER • 21-45 yrs.old • Male / Female • Bachelor’s degree on any field • Must be creative and possessed interpersonal skills • Can work under pressure, A good multi-tasker and a rick-tasker MARKETING OFFICER • 21-45 yrs.old • Male / Female • Bachelor’s or Master’s degree in Business Administration • Must have strong communication advertising, interpersonal, leadership, planning and public relation skills. Cashier • 19-30 yrs.old • Female • At least high school graduate • Must possess basic Math skills and trained to handle computers and cash register. • Must have strong costumer service and pleasing personality. JANITOR • 18-45 yrs old • Male / Female • No degree required • Knowledge of cleaning procedures, strong stamina and interpersonal skills • Must be patient and goal-oriented and high willingness for his position CLERK • 18-35 yrs.old • Male / female • Bachelor’s or undergraduates of business or accounting field • With at least experience to be a clerk • Advance knowledge on Excel • Super interpersonal skills • Analytical skills and consultant...
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...ORGANIZATIONAL BEHAVIOR IN ACTION 2 This paper will provide a brief introduction of interpersonal communication. How effective and ineffective ways for sharing information, and ideas among other individuals. It can explain how the communicators, the message, noise, feedback, and the context channel are received. Communicating properly is a way to help individuals build trust and respect with each other. However, communication is important in learning and accomplishing goals. Even if a person would to use body language is a way of sharing ideas feelings and how committed a person is. Communication is one of the effective ways for a group to share ideas; however, communication can be ineffective with e-mails, texting, writing, and one of the biggest impacts is technology. Technology is a great deal but can impact how communication is presented. Technology is one of the best tools to have; technology is what keeps an office running smoothly. If technology does not work properly then it can impact an organization in different ways. The impact could be ways of communication, sending out email and how the receiver, receives it. Technology has its impact with text messaging and e-mail communication; because using this type of technology can limit an individual in using proper English, and grammar. Therefore, these types of communication can impact a person professional environment. Using technology is fast, fun, and easy; however, technology can lead...
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...INTRODUCTION • Communication is a vital part of creating and maintaining a safe and efficient workplace environment. How we interact with clients and staff will affect how well the organisation functions and how satisfying you find your job to be. • In this day and age ‘information explosion’ is a well known expression. While the amount of information that is circulating can be daunting, the process is improved when: all staff develop good interpersonal skills, and routine workplace procedures are put into place. The Vital Organ of Management Just as vital as your brain, heart, lungs, kidney, liver, pancreas, and spleen are to sustaining human life, communication is vital to management. Through the process of communication, organizational members will exchange information with one another in an effort to influence each other's thoughts, behaviors, attitudes, and understandings. Communication is the fundamental process a manager will use to plan, lead, organize, and control. Without communication, a manager would be unable to convey organizational needs, agendas, values, goals, authority, relationships, and any other related organizational factor. Much like your vital organs, communication is necessary for all business activities in some form or another. Put simply, vital organs are necessary to sustain life in a human, and communication is necessary to sustainorganizational success. The Nature of Managerial Communication Whether working for a manufacturer, restaurant...
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...Interpersonal Communication in the Workplace Patrice Jenkins BUS 600 Management Communications Prof. James Ziegler August 26, 2013 Interpersonal Communication in the Workplace Interpersonal communication is a fundamental source of fostering successful and healthy work relationships. One-on-one contact continues to be the most crucial form of business and management communication. Interpersonal communication interactions take place between two or more people—co-workers, with customers, suppliers, and others in the marketing channel, with members of governmental agencies, between supervisors and employees, and with a wide variety of publics on a daily basis. (Baack 2012) Discovering effective interpersonal communication skills and tools can improve the functionality of a company. Without clear communication, your attributes and skills can get lost in the workplace and create career setbacks. Interpersonal communication’s role in the professional atmosphere has its challenges as people are turning to technology and digital platforms to efficiently stay connected. Both employees and customers can become confused or irritated by managers' poor interpersonal skills. Interpersonal skills are important to managers charged with building workplace trust and cooperation from staff members who are collectively accountable for furthering business goals. I am interested in this topic because I want to have the knowledge and know how to handle different situations when...
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...Understanding the Management Role in the City and Guilds of London Institute (‘City & Guilds’) Contents Page The organisation in relation to its purpose and its stakeholders 2 Purpose of City & Guilds 2 Key stakeholders 2 Structure of City & Guilds 3 Rationale for structure 4 The role of management in achieving goals 5 City & Guilds goals 5 Responsibilities of middle managers in City & Guilds 5 Manager’s responsibilities linked to organisational goals 6 Effect of communications and interpersonal relationships on 7 managerial performance Importance of interpersonal relationships 7 Importance of effective communications 8 Ensuring effective team communications and interpersonal skills 9 Development opportunities 10 Critical appraisal of personal skills and attributes 10 Areas for development 10 Development plan 11 References / Bibliography 12 1.0 The organisation in relation to its purpose and its stakeholders 1.1 Purpose of City & Guilds City & Guilds is a leading vocational awarding organisation for work-based qualifications, committed to offering high quality qualifications across a wide range of industrial sectors, through 8500 colleges and training providers worldwide. City & Guilds Group also includes the Institute of Leadership & Management, the UK’s largest management body, combining industry-leading...
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...Park University CA104 Interpersonal Communication Spring II Term 2012 Interpersonal Communication Report SCOTTIE PENNINGTON 05/05/2012 Interpersonal Communication Report Outline I. Interpersonal communication can be defined a number of ways, but it is usually described as communication between or among connected persons or those in a close relationship. I have really been able to examine my own interpersonal communication, between and among the people I am connected to or have close relationship with, over that last few weeks. Prior to this course, I felt my interpersonal communication skills were above average and very effective. However, I have discovered there are many ways I can improve my interpersonal communications and relationships with others. Through the exercises conducted during this course I have realized that I need to work on my effective listening, perception of others and how my nonverbal cues can cause barriers to interpersonal communication. I will describe the barriers I have created and how I have resolved them over the past few weeks. Understanding my own shortcomings in communication, and attempting to resolve them, has helped me improve my current and future relationships with other. II. Main Points A. Fundamental Elements of Communication 1. The fundamental elements of communication can sometimes be taken...
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...situations effect organizations. Learning about organizational behavior in today's business environment could help managers build up a better work related understanding of themselves and their subsidiary. With this knowledge managers can achieve a successful career. Since a manager needs to get his job done by the others, to have an organizational behavior skills become a valuable talent. As the environment of business is always changing, the role of the managers has become more sensitive. In order to know how to handle a new workforce, and deal with the complication of the new environment, the supervisors need to develop their information about attitude and behavior of individuals, and groups in organization. Now we know not only the hard skills is important for get the job done, soft skills are helps managers to do their job more effectively and efficiently. What are hard and soft skills? "Hard skills include written communication, computer problem solving experiences, computer skills, and ability to understand new technologies, international business, time management and project management. (http://www.indiana.edu) Hard skills are most visible, the most exciting and therefore the most profitable skills in outdoor programs. "Soft skills are the interpersonal components of leadership, the people skills. Soft skills include interpersonal skills, oral communication, presentation skills, ethical values, decision-making and analytical ability, creativity and critical thinking...
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...fingerprint and no two managers in the same situation will necessarily have the same approach, thought processes, or outcomes. There are many managers in the business world. Some examples are: finance managers who are geared toward the financial success of the company, purchasing managers, who deal with product management and there are human resource managers, who deal with policy, procedures and employee relations. Each of these managers has a specific job function in the company. Management roles vary within a company and can also vary based upon departmental functions. This paper will discuss the three basic components in managerial roles, interpersonal and individual performance, develop employees, and plan and allocate resources. These roles will help the manager to identify the stage competency of the employee and how much the employee is ready to maintain and grow in his / her career development. Interpersonal managers provide direction and supervision for the employee and the company as a whole. The interpersonal manager’s character typically includes leadership function as a figurehead, motivator and directional authority. Most of the successful interpersonal managers have acquired their skill sets through experience and engaging with employees, peers, and superiors over time. Senior management lecturers Deepa Sethi and Manisha Seth reference Peter Hartley’s definition of interpersonal skill, “Hartley (1999, p. 20) defines interpersonal communication as having the following...
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...An Examination of the Effects of E-mail on Management Communication and Organizational Behavior Mark Hankins Brenau University Organizational behavior is the study of individual behavior and group dynamics in organizations (Nelson & Quick, 2012). Given the role managers play in forming, supporting, and leading the interpersonal dynamics of their organizations, it is imperative to consider the management implications as they pertain to organizational behavior modifications. The role of a manager has changed and will continue to change moving into the future. The American business world is in a state of constant change with ever-increasing demands and requirements on managers and businesses. Accordingly, a thorough understanding of the concepts and tools of organizational behavior is critical to the personal success of managers within organizations. This understanding constitutes a vast array of knowledge and topics. It is the intent of this essay to illustrate one of these topics, communication. Communication, and specifically the communication technology of e-mail, is an integral and continual process within organizations. Nelson and Quick (2012) have defined communication as: “the evoking of a shared or common meaning in another person” (p. 278). This evocation between two employees is fundamental to the establishment of effective interpersonal relationships and is vital to the successful completion of organizational work, and subsequent achievement of...
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...the difference between communication, human communication, impersonal communication, and interpersonal communication? Communication, the exchange of ideas, is the foundation of society. Society's fascination with communication begins at an early age. One of the earliest milestones a parent encourages a child to achieve is saying her first word. Speaking and understanding language is crucial because language is used to inform and educate. A person who can effectively communicate is likely to be successful in life. Human communication is an intentional act performed by a human agent for the purpose of causing some effect in an attentive human recipient. Our ability to use language to build words, combine these into meaningful sequences and then articulate them through speech that makes us the most powerful communicators on the planet. Interpersonal communication is also largely relational. This means the relationship will define the way we speak to different people who we have different relationships with. For example, you will speak differently to your roommate than you would with the Dean of Students. As stated above, these interdependent individuals within a relationship will impact one another, so what you say and how you act with different people will have positive and negative influences on the relationship. Impersonal communication is a kind of communication that we normally have with sales persons. It is actually a form of I-It Communication where the person who you...
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