1. Listening: Headlee mentioned that a conversation requires a balance between talking and listening. Yet, as members of society, we tend to struggle to balance those two since we have the tendency to not listen to each other. In order to have a better conversation that works for anyone, she mentioned listening as one of the most important tips (tip #9).

2. Culture: Cultures tend to change over time due to us retaining new information and technology. In terms of our current society's culture, we now struggle to hold small talks with each other since it can easily lead to an argument (making negative assumptions based on our already learned beliefs, values, knowledge, and behaviors). Plus we are less likely to make compromises in terms of adapting to others ).

3. Polarization: Headlee mentioned that our current cultural climate is more polarized since even our politicians can’t speak to one another civilly and regular people like us also struggle to talk about simple trivial issues. In other words, we tend to create situations where we are forced to either pick one side over the other instead of creating a middle ground.

4. Mediated Communication: Mediated communication uses channels such as technology to carry messages from the sender to the receiver. Headlee is concerned that rather than …show more content…
Interpersonal Communication: Interpersonal Communication is the idea of interacting with others for the sole purpose of managing a mutual relationship. In reference to the previous “Mediated Communication” term, Headlee seems to suggest that we should engage ourselves in any type of situation/conversation to improve our interpersonal communication skills. Rather than using mediated channels (technology) most of the time), we should practice more face-to-face communication. For example, fully engaging ourselves in deep emotional conversations and seek to understand/interpret both nonverbal/verbal cues, respond to feedback appropriately, and ask open-questions when