...I was in my early twenties working in retail at the Sprint store, which is where I say my defined self begun. I went from working in the store as a customer service representative to being promoted to a position of Assistant Manager. This beginning to my career was fast moving and where I began to find myself needing to make some changes to my self-concept since the outer self that I portrayed was being criticized by those I was hired to serve. My job was to review accounts that other employees had set up to check for accuracy and add-ons. I apparently had a rather direct style and when dealing with an employee that did not do their job correctly or did not even bother to add anything on for a commission. I was believed to be cold hearted and stubborn by my co-workers. My supervisor would often take calls from others complaining about my behavior and as always, I had to be shielded by my boss who would politely tell them I was only doing my job. It was throughout this stage that I tried to modify my phone etiquette to reveal what I believed the associate on the other side desired, but this was a greater task than I visualized it to be and the result was that I felt I had nothing to modify about myself. Now that I have grown up a little, I have been able to make the modifications I put so little determination into back then. It is interesting to see, according to the book, the first perspectives that affect us are those of particular others (Wood, 2010). Also the book goes...
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...Police Report 1 Police Report University of Phoenix CJA 363: Interpersonal Communications Police Report 2 Introduction Police reports serve as a valuable information gathering tool. They are heavily relied upon for their accuracy and accountability of all events that took place at the incident. The report is taken as soon as the responding officer arrives at the scene. There are several pieces of information that must be gathered in order to produce a report that will be used to account for the incidents that have taken place. Who Upon my arrival to the Marquette Market it was obvious that a burglary had taken place. I observed that the rear door had been smashed in and it was severely damaged and upon my entrance into the store the cash register had also been damaged. In the cash register there was $7.83 in cash and two checks with one being $10.00 and the other for $5.80. I also found the instrument that was used to commit these acts but, it had been wiped down and free of any fingerprints. Mr. Waters stated that he had seen Ronald Riff in the area around 12:20 a.m. He was carrying a money bag. He dropped two dollars from the bag also. At this time Ronald Riff was wearing blue jeans and a blue band jacket. What At the seen there was a hammer and Riff had been known to frequent the market and due to this. The evidence was able to make Riff a person of...
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...Interpersonal Communication within the Movie Hitch Leanne Almon COM200: Interpersonal Communication Professor Bonnie Stiemke November 5, 2014 Interpersonal Communication within the Movie Hitch We encounter interpersonal communication in our everyday lives. Even in the movies that we watch for entertainment, we can see conflicts within the communication between characters. In the movie Hitch, which stars Will Smith, as Hitch and Eva Mendes as Sara, there are several examples of conflict when it comes to interpersonal communication. The one conflict that was most prominent within the movie was when Sara found the man responsible for the heartbreak of her best friend. When Sara investigates the “Date Doctor” to find the man responsible for her best friend getting hurt as the result of a one night stand, she is enraged when she discovers that the man that she has been seeing and getting close to, is the same man as the “Date Doctor”. She can’t believe that the man that she has fallen in love with is the same man that is ultimately responsible for her best friend’s misery. As a result of this, Sara gives Hitch the cold shoulder. She avoids him at all costs, she doesn’t return his phone calls, and she will not talk to him at all. She refuses to hear his side of the story because she has no interest in hearing his side of the story. Her behavior is called the “demand-withdraw” pattern and is when one person tries to talk to the other and is dismissed or indifferent. According...
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...This paper is to describe an organizational situation that I observed that demonstrated poor communication and had a neglect effect. Will also describe the organizational situation in detail. Including answers to the following questions. Factors that affect the interpersonal communication in this situation. Listening habits that negatively affects the business relationship or the bottom-line results. An explanation of the empathetic listening skills in this situation. The affect of listening habits that affected the business relationship. Empathetic listening advantages that may lend an improvement of the interpersonal communication in this situation. Propose a strategy that will deal with the situation using empathetic listening techniques. The organizational situation in detail. This situation happened in my workplace while working in a hospital as a home-health aide (HHA). The name of this hospital is the Halifax Medical Center that is in Florida. This situation happen with a supervisor for an appointed work team who showed very poor interpersonal communication with the team and did not communicate well any members of the team. He seems to complain about a little bit of everything that was always negative. Many times he would remove members of the team constantly and they would be put to do work elsewhere. The team-members work would be left undone until whatever work he wanted them to do was complete. Members of the team was not allowed to leave the floor until the assignment...
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...Self fulfilled prophecy is where the person (Jim) behaves in the manner that someone (his father) states he will. (Wood, 2012) I believe that Jim’s self-concept is hindering his interaction with his parents as well as his friends. As Wood states in Interpersonal Communication: Everyday Encounters, (2012) “Interpersonal communication is the primary way we build, refine, and transform relationships.” If Jim only hears the negative about his grades, he will no longer want to communicate with his father. Also if all Jim does is complaining to his friends about his father, they will not want to communicate with Jim any longer because of the negativity. As a student, my perspective on the situation is that the father is over reacting (Jim selects his father overreacting as what he notices) but means well. Jim then organizes that and attributes meaning to it by thinking that it was very easy for his father but things have changed since his father was in school. Finally, interpretation comes into effect, when Jim states that no matter how much he studies he cannot make an A, he is attributing an external factor for his failure. One tip that Jim’s father can use to help improve not only his perception of Jim but also the communication he has with his is by “Distinguishing Between Facts and Interferences.” Jim’s father is making the assumption that Jim is out there partying instead of studying but in actuality, this is a perception Jim’s father is making because of the grades. Another...
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...Interpersonal communication serves as a means of organisational activities in planning, managing, leading and controlling process. Both Heffernan and Poole (2005) and Henttonen and Blomqvist (2005) are in agreement and highlighting that building mutual trust is an essential element in building relationships with overseas partners or teams respectively. In general, communication is considered has linked to commitment focusing on two areas. First, the focus has been on general aspects of communication such as communication satisfaction (Varona, 1996), communication climate (Guzley, 1992; Van den Hooff and de Ridder, 2004), quality of communication (Thornhill et al., 1996), communication systems (Jacobs, 2006) and their links to affective commitment. Second, specific facets of communication such as, organisational information provision (Ng et al., 2006), relationship with upper level management (Putti et al., 1990), and their link to affective commitment has been considered. This article is carried out in aligning to the aim of investigating the interpersonal communication skills in the level of supervisory positions and what skills they lack so as to enhance employee commitment and identifying skills require to engender commitment from subordinate in achieving organisation’s objective. This study is conducted by interviewing 32 senior Human Resource Manager in organisation with over 100 staffs. The findings conclude that interpersonal skills are more important than any...
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...Interpersonal Communication in the Workplace Patrice Jenkins BUS 600 Management Communications Prof. James Ziegler August 26, 2013 Interpersonal Communication in the Workplace Interpersonal communication is a fundamental source of fostering successful and healthy work relationships. One-on-one contact continues to be the most crucial form of business and management communication. Interpersonal communication interactions take place between two or more people—co-workers, with customers, suppliers, and others in the marketing channel, with members of governmental agencies, between supervisors and employees, and with a wide variety of publics on a daily basis. (Baack 2012) Discovering effective interpersonal communication skills and tools can improve the functionality of a company. Without clear communication, your attributes and skills can get lost in the workplace and create career setbacks. Interpersonal communication’s role in the professional atmosphere has its challenges as people are turning to technology and digital platforms to efficiently stay connected. Both employees and customers can become confused or irritated by managers' poor interpersonal skills. Interpersonal skills are important to managers charged with building workplace trust and cooperation from staff members who are collectively accountable for furthering business goals. I am interested in this topic because I want to have the knowledge and know how to handle different situations when...
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...It is very important to realize how I assign meaning to my words. Assigning meaning to words is an essential aspect of knowing yourself (mod 3). Currently, I’m a leader who sometimes sends inadvertent negative signals to my supervisor, peers, and subordinates. In doing so, I am losing some of my people with my accidental actions. In the upcoming year, I will perform a self-evaluation to understand how I react to certain situations. Therefore, when I reach my three-year period I will be conscious enough of my inadvertent actions to positively affect my communications skills. At the five-year mark, I will be able to show my subordinates and supervisors that my behaviors properly portray my intended message. As a leader, I want to be perceived as an NCO that notices my own strengths, weaknesses, and a master of my craft in interpersonal communication. Consequently, resulting in a more trusting relationship between my subordinates, peers, and...
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...Interpersonal communication is the technique we use to communicate our ideas, thoughts and feelings to one and other. (Eunson 2012:256) People use visual, written, oral, sense and nonverbal means to communicate. Individuals have communicated with each other for centuries through the medium of letters, telephone, groups with public speaking and one to one conversations. With the introduction of mass media ideas could spread to larger audiences however the means of imparting information required high level skills and equipment not available to the individual. The highly effective tools of the mass media have now become the tools of the individual to use in the digital age to help with interpersonal communication. Electronic communication has enhanced our ability to communicate with each other yet all these interpersonal communication tools still require social intelligence to be able to analyse a digital communication situation. The broadcast and print media have been traditionally the way we’ve broaden our ideas and gained information. These medium used highly effective devices such as visual and audio communication through things like edited video, persuasive interviews and skillfully written articles that captured the viewers attention. In the broadcast media, of television and radio it required high level skills such as video editing, audio recording and the use of expensive and specialist equipment. Broadcast and print media, like the newspaper and television shows are ‘communication...
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...Interpersonal Communications 1 Interpersonal Communications Report Nadine L. Carter CA 104 Park University 12-05-04 Interpersonal Communications 2 Interpersonal communications is the flow of communication from individual to individual in either a face-to-face or group setting. The primary manner in which we relate to and learn from people in their environment is through interpersonal communication. The way we receive and transmit information depends on how well we know ourselves and others. In this report I will discuss self-concept, perceptions, assertiveness, self esteem and stereotyping. I will use a few personal illustrations to relate the material to the text, and I will conclude with a statement on what I've learned and how relevant the material has been to me. Interpersonal Communications 3 Self concept is the way individuals see themselves. It is shaped and reshaped by our personal experiences and our relationships with others. The successes and failures that many people experience in many areas of their lives can be related to the ways they have learned to view themselves. Franken (1994) states that "there is a great deal...
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... 2 Outline In this paper I will speak with Andre and Lois about their interpersonal communication within their relationship. Andre and Lois have been recently engaged and they have been together long enough to be able to know each other but they have concerns about their communication. They are afraid that in the future poor communication may ruin their marriage if they do not seek help. Effective listening and communication is they key component that will in the end make or break a relationship. The first part of the letter to the couple will focus upon how words have the power to create and affect attitudes, behavior, and perception and explain to the couple the understanding upon how perceptions, emotions, and nonverbal expression affect interpersonal relationships. In the article titled Send The Right Message The Right Way it explains how communication is key in personal relationships but one has to make sure that the person on the receiving end of the message understands the message and not misinterprets anything (Meadows, L. 2011). In explanation of that statement the couple will have to understand the importance of communication and how to make sure they that say what they mean and mean what they say. The letter will go on to explain how emotional intelligence and its role in effective interpersonal relationships and how to evaluate appropriate levels of self-disclosure in relationships. According to the article Nurturing...
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...Page 1 In order to learn more about interpersonal communication and how to improve my skills, I had a conversation with two very different people the first was a close friend on May 10, 2015, we had mother’s dinner. At my home. And discussed her substance abuse addiction and how may I help her and what treatment facilities and group meetings was available to her. And the opportunities she will have when she’s clean like her self confidence back seeing her children gainful employment and returning back to school the entire exercise took sixty minutes. My second conversation was about my studies and my previous life challenges and what I could have done differently to resolve my problems and return to my studies. This conversation occurred on June 12, 2015 at my cousin’s home in his back yard .Unfortunately the person I used to tell my troubles to my grandmother has passed away so I had to learn to speak with others instead of holding it inside. During the conversation with my friend my posture was relaxed I was learning to listen and just let her speak and not interrupt her keeping eye contact and holding her hand and crying with her. And the worried depressing look I had on my face I believe my behavior was appropriate an sincere because how well my friend and I know each other .My friend knows that my posture was relaxed I was worried about her health and well being. And I was willing to listen, and to embrace her and stand by her when she checks into rehab not...
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...Student Speech Professor ACTIVITY ANALYSIS 1: INTERPERSONAL COMMUNICATION I have to start by saying that the activity, "Small Talk: Oh no - not that again!," was initially much more difficult and challenging than I had expected. This was largely due to the fact that we were given a lengthy list of topics that we were not allowed to discuss with our peer, which essentially limited our repertoire of skills since we could not ask the usual questions that we might normally ask a stranger, especially a stranger at school. As the authors of Interplay point out, "if you want to start a conversation with a stranger, your chances of success increase as you have more options available" (22). As the activity started, both my peer and I looked at each other, looked at the list on the board, looked at each other again, looked at the list on the board again, and then tried to figure out a starting point for our conversation. It quickly became evident that we were both relatively uncomfortable with the activity, and that we were going to have to try to adapt to this particular situation in order to enter into a more interpersonal conversation if we had any hopes of effectively communicating with one another, based on the limitations set forth. So there I was, attempting to enter into a dyadic conversation as I tried to drown out the noise around us so that it would not interfere with the transmission of our messages. Although we were both a little uncomfortable...
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...Introduction Interpersonal communication is the interaction between two or more people. Good interpersonal communication skills are essential in the creation and maintenance of relationships with others. Dwyer (2009, p.62) explains that ‘in any context, our relationships are built through our interpersonal communication.’ Self concept, emotional intelligence, assertive behaviour, empathy and the ability to actively listen and provide feedback are all desirable interpersonal communication tools considered necessary to maintain relationships and aid in conflict resolution. Dwyer (2009, p. 152) states that ‘Conflict arises when needs are not met. Those needs can be physical, financial, social, educational, intellectual, recreational or spiritual, tangible or intangible. However, even in a situation of conflict, it is possible, by finding areas of common ground, to remove some of the differences and to emphasise the similarities while tackling the conflict and working towards the solution’. Good interpersonal communication skills help to create an understanding between persons in conflict whereby they can make common ground and have a better understanding of where the other party is coming from. Dwyer (2009, p. 175) explains that ‘Conflict expressed and addressed in ways that respect relationships and consider as many needs as possible is positive and constructive’. In order to achieve common ground, emphasise similarities and work towards conflict solutions, the communication climate...
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...Poor Communication COM 200: Interpersonal Communication Poor Communication The article that we read this week was interesting and showed something that I have actually noticed before. I have seen and am guilty of myself of believing that I am closer and understand better certain people because of my personal relationships with them. There are certain key words or phrases that my wife and I will know and understand, but we misunderstand each other just as easily. The couples in this study seemed to have thought that their spouse would know exactly what they meant because, they are around them and speak to them on a daily basis. The very interesting part is that in fact they did not do better with their spouses than they did with strangers, and I wonder if that is because of how they said things rather than what they said. When I try to think back on if this has ever happened to me and if so how. I know for a fact that my wife and I have had moments of poor communication, and thought that we were on the same page and in fact were not. One of those moments were recently, my family was around and we were trying to be discreet in talking about our finances. We have little hint words or secret code names I guess you could say however, I thought we were talking about the code names and not our finances because in all honesty I wasn't paying complete attention since I thought we were on the same page. This is one of those times that...
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