...Interpersonal Skills - are skills needed to relate or deal well with others. A. Characteristics 1. Social communication and Interaction - A skill in which we need in socializing with others. 2. Active Listening - stick on what the person is saying and not to your own interpretation. 3. Appropriate Tone and Gesture - an important skill that interpreted whether good or bad. 4. Proper Leadership - measures the capability of an individual to handle a certain problems and situations. B. Skill 1. Basic Interpersonal Communicative Skill - are language skills needed when interacting face-to-face in actual situation. 2. Social Skills - include practice of social rules and relations created, communicated and exchange either verbally or non-verbally. 3. Soft Skills - refer to the cluster of personality traits, social graces, communication, language, personal habits and positive outlook that characterize one's relationship with others. Case Approach: 1. Recognition - " Two Heads are Better than One" 2. Definition - activities when working things such as projects, persons with good interpersonal skills can increase in participation and can cooperate with other members as well. 3. Selection - leaders with good interpersonal skills can contribute and cooperate well with it's co-member in group activities. 4.Cooperation - the co-members would not feel that their leader is bossing them around. 5.Interpretation - a person with good interpersonal...
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...Interpersonal Skills Dr. Patricia Wheeler describes the importance of interpersonal skills in Healthcare Executive saying: “Emotional intelligence significantly impacts leadership success—and the bottom line.” We’ve heard it before, but it bears repeating. Studies say 90 percent of executive failures are attributable to interpersonal competencies—factors such as leading teams, developing a positive work environment, retaining staff, inspiring trust, and coping with change. The message is clear—if you’re going to excel as a leader in any industry, you must master the “soft” skills. Some of these soft skills might include active learning; critical-thinking skills; service learning; communicating online; active listening; nonverbal communication; perception; self-concept and self-esteem; time management; and cross-cultural communication. A leader who wants to be effective must develop and practice effective interpersonal skills. Well-developed interpersonal skills are essential to productivity in a diverse workplace that increasingly utilizes a team approach to accomplish the complex tasks of the organization. Leaders at every level must understand, motivate and communicate with others. No matter how good the thought or the approach, convincing others to work to accomplish something requires well-developed interpersonal skills. Interpersonal skills (empathy, tact, discretion, respect, helpfulness, integrity, openness to and courtesy for the ideas and cultures of others, active...
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...Interpersonal Communication Interpersonal communication describes the process of communicating ideas, thoughts and feelings to another person or a group of people. Interpersonal communication skills are acquired behaviours which improve with knowledge and practice. Interpersonal communication occurs between at least two people who usually interact face-to-face and act at the same time as objects and subjects of knowledge, message receivers and message senders. The nature of interacting is different when communicating with friends, family or strangers, but the aim is always to learn more about the other person using both verbal and nonverbal communication. When people are related they see each other as unique individuals with whom they can be intimate, while when interacting with strangers they initially are just unacquainted participants in a particular social situation. According to the Social Penetration Theory, engaging in interpersonal communication leads to deepening of the relationship between the communicators from just small talk to personal and private matters. People gather information about the others directly through verbal communication or nonverbal channels such as facial expressions or body movements which demonstrate immediate feedback. In the course of interaction individuals expose themselves and share information unknown to others as a way to predispose the other person to also share personal information. Self-disclosure builds trust and helps in predicting...
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...Brad: Interpersonal Skills: You are currently meeting the standards for this element. You have a good working relationship with your co-workers and the management team. Your interpersonal skills are validated in your work with claimants. Claimants have provided you and management with great feedback about their experiences working with you. They described you as having a pleasant attitude and leading with professionalism. It evident that you care about the public you serve. I can rely on you to diffuse any difficult situation. I appreciate your continuous assistance to office with phone and reception coverage. Over the last couples, I had to rely on you for coverage when there has been unexpected leave. You volunteer to take appointment...
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...Overview This paper offers the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills in UK higher education. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda. A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review, readers...
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...The Importance of Having Interpersonal Skills 23 April 2016 525 The Importance of Having Interpersonal Skills Interpersonal skills refer to an employee’s ability to get along with others while getting the job done. It includes everything from communication and listening skills to attitude and deportment. In the workplace of the 21st century, as it is more competitive and a fast-paced working environment, employers are mostly looking for candidates with skills that go beyond qualifications and experience. Getting the right people with the right skills and qualities helps them to fulfil the role and contribute to the organisation’s success. Education alone is not enough to secure a job even for degree holder because employees are needed to make critical decisions, solve problems and have an aptitude for teamwork. List of Interpersonal Skills Verbal Communication Clarity of speech is one of the main important factor. The tone and manner of speech provide clues to an individual’s mind which determines the character of the speaker. For example, when a person is calm and speaks fluently with positive accents, it shows that the speaker is confident and hence, able to attract the attention and convince the listener. Similarly, according to Myska (2014), “How employees interact with an employer’s customer or client base is key to a good reputation and repeat business” (p.6). Non-Verbal Communication It means being able to communicate through facial expressions...
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...I would like to focus my Research paper on the class topics that centered around Interpersonal Skills, as that is one of the areas I would like to improve on the most in my career development. Before getting into the breakdown of these topics, I will say that I hope to be the head of a major healthcare facility. Ideally this facility would be one that encompasses multiple branches, many divisions, and is inclusive of multiple levels of management and organization. While knowledge for completing these types of tasks can be acquired via school or personal research, one branch of implementation of one’s ideas of what direction to move forward with in your position is communicating these plans to your staff in a manner that is clear, effective, and gets everyone to buy-in in a positive demeanor as well. For these reasons, among other, I think the many aspects of interpersonal skills are what would serve me the best benefit in my own personal career development. Stemming from the description above, communication may be one of the most integral parts of holding an executive position. You can have all of the information and the best ideas in the world, but if you cannot communicate them to anyone else, especially your staff, then they will not be able serve their purpose. In today’s markets, this communication may or may not take place in person, as face-to-face interactions while not extinct, are in decline. As such, whether executives are speaking to individuals that they work...
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...Manufacturing companies create value stream maps to identify where there is waste in manufacturing processes, and to help find ways to eliminate that waste. Note To create a Value Stream Map you must have Microsoft Office Visio Professional 2007 installed. The feature is not included in Microsoft Office Visio Standard 2007 or in Visio 2003. To try out Office Visio Professional 2007, download a free 60-day trial. For example, a value stream map can show where extra materials are piling up. Ideally, materials are delivered to your company, go straight into the manufacturing process, and then move smoothly through all of the stages of the process until the product is complete. The finished product is then delivered to your customers without delay. To achieve this degree of efficiency, you need detailed and timely communication between the company and its customers and suppliers. How can a value stream map help? First, you create a current state diagram that shows how your process currently works. Next, when you identify the problem areas, you create a future state diagram that helps you pinpoint ways to change the process to reduce waste. The following example shows a simplified current state diagram. The following example of a future state diagram addresses the problems that the current state diagram helped make apparent. Create a value stream map 1. On the File menu, point to New, point to Business, and then click Value Stream Map. 2. From the Value Stream...
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...This chapter was certainly enlightening, due to being taught that learning identities is a step in life that comes first before socializing with groups or individuals who fit that person’s character. Identity or self is made up of interlocking features that mark how persons behave and responds to others. The word identity is a constellation of labels that establish social expectations that is within every human. This is viewed from an internal aspect, as well as what we expect from others (Stewart, 2012). One thing about humans and seeking identity is, it can be very complicating, but it is best to be multidimensional when learning someone else’s identity. For example, with the Liberty University “ What is Identity or Self” video, Alia properly introduced herself as the new co-worker, being cordial, as well as formal. Meanwhile, her co-worker went into a questionable interrogation that led to communal identity. Alia made corrections, defending who she actually is from a personal perspective; simply being a new co-worker that is a woman (2010). Another example was the “Misunderstood” video, the elderly male was identified by the younger male as an old man who wouldn’t understand his dilemma, but the elderly man acknowledged the young man’s uniqueness and provided details of why he is important and being different makes him more suitable for his purpose (2010). That video does show how we as humans face exaggeration when mistakes are made, thinking less about selves, or simply...
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...------------------------------------------------- Interpersonal Skills for Leaders Leadership involves influencing people, so it follows that many effective leadership attitudes, behaviors and practices deal with interpersonal relationships. Team-based organizations need leaders who are knowledgeable in the team process and can help with the interpersonal demands of teams. “Communicating effectively as a leader is not only required, it is expected for leading others. However, many leaders miss the mark on connecting with their followers because of lack of interest in other's ideas and opinions, out dated management styles, and the inability to work with others. Great leaders consistently strive to strengthen their interpersonal communication competencies by building and maintaining open, supportive, and collaborative relationships with others in the organization (Required, 2011).” According to answers.com (2011), interpersonal skills can be defined as the skills used by a person to properly interact with others. In the business domain, the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening skills to attitude and demeanor. Good interpersonal skills are a prerequisite for many positions in an organization. The following interpersonal skills were listed by Williams (2010) as important interpersonal skills exhibited by leaders: * Active listening- listen...
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...Communication Skills/ Interpersonal skills After explaining the elements and the process of communication as explained in our textbook, here we come to talk about some terms which usually we hear about, but not gaining them as skills. In order to do so we need to practice such skill on a daily base, mainly in our classes. Effective listening: it is essential to ensure accurate understanding and clarity of meaning in Communication by mainly: Asking questions; seeking information that clarifies the context of situation. A model to help you understanding an abstract words by: trying to understand the meaning, focus on the behavior and specify it in hear, see and feel data which allow you to be concrete and tangible. (The productivity term example that presented in the class) Information sharing is stating your thoughts and feeling to another with clarity and accuracy to reach the mutual understanding and satisfaction of both parties’ purposes. Speaking: expressing your thoughts and feelings through words Listening: is following the thoughts and feeling of another, and understanding what the other is saying and meaning. The understanding depends on processing of information, and usually you want to uncover the psychological type of personality. Barriers to Effective listening are: 1. the listener talks too much 2. the listener doesn’t listen for long enough 3. the listener remains silent and entirely unresponsive. To give a proper feedback...
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...Section 1: Interpersonal Skills for Leaders Studies show that many leaders’ failures are attributable to interpersonal skills such as building relationships, leading teams, developing a positive work environment, effective communication and inspiring trust (Eblin, 2011). These skills become even more important when the basic element of the business is the person. It is evident that leaders must master these skill sets to be successful as a leader in their industry. RELATIONSHIP MANAGEMENT: Interpersonal Competencies Must Haves As a part of the four key factors in emotional intelligence, relationship management involves the “soft” or personal side of management that has a direct impact on the aspects of the business (Durbin, 2010). “Interpersonal skills are goal-directed behaviors used in face-to-face interactions, which are effective in bringing about a desired state of affairs” (Hayes, 1991, p14). Following is a closer look at three critical interpersonal competencies that a successful leader must have. Communication Skills Listening – Nichols and Stephens (1957) estimate that 45 percent of all communication is spent listening while far less is spent speaking. Communication is essential to the success leaders and the most influential portion is listening but listening is more than just hearing. Listening is the active engagement of communication to search for complete understand of the meaning of another’s message (Hayes, 1991). To be a superior listener one must...
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...Interpersonal Skills For Leaders Interpersonal skills, also known as communication skills, are the skills we use to communicate and deal with others through speaking, writing, and body language. An effective and successful leader has to master and refine their interpersonal abilities in order to thrive, motivate others, and build solid working relationships. These abilities are sometimes intrinsic and often directly coincide with the leaders personality and character. Although it is difficult to change a person’s personality and character, this section will explain how a person can maximize their interpersonal skillset to achieve success as a leader. High impact interpersonal skills such as, persuasion, cross-cultural communication and non-verbal communication will be addressed in this section of the handbook. The lack of interpersonal skills is the number one reason that executives in new positions don’t meet performance expectations, according to research from the Institute for Executive Development. “Underperformance is about the lack of interpersonal and leadership skills, such as the ability to build relationships, collaborate, and influence,” states the report. Persuasion * Credibility is an important aspect of persuasion through interpersonal communication. Being knowledgeable and intelligent in the subject matter being delivered will make you be perceived as credible and will contribute vastly to your ability to effectively lead. * Gear...
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...Date: April 24, 2014 This memo describes what I learned from observing a financial information gathering interview. Interpersonal Communication Interpersonal communication is the process of exchanging information, feelings, and meaning through verbal and non-verbal messages. Volume The volume of Jordan’s voice was loud and easy to hear. Rate The rate of Jordan’s speaking was slow enough to easily process. However, his rate was not too slow, which would have probably caused the listener to become impatient. Inflection Jordan’s voice had enough inflection to where it was interesting to listen to him speak. This was a serious interview, though. Too much inflection in this interview may have made him seem too informal or not serious enough about the audit interview. Pronunciation Jordan missed a few verbal pronunciations. He struggled on pronouncing a few of the words, one being “patron.” This is understandable in this mock interview because if Jordan were really a movie theatre owner, he would probably be able to pronounce all the words in the industry. Kinesics Kinesics is the study of posture, movement, gestures, and facial expression. Space Jordan kept the category of space labeled personal distance while he was being interviewed by Ruby. He was about 3 feet away from Ruby, which fits into the personal distance range of 18 inches to 4 feet. Touching Jordan and Ruby began the interview by introducing themselves...
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... SHORT TALKS:- A Short Talk is a short presentation given at a conference or similar forum. Unlike other presentations, short talks last only a few minutes and several will usually be delivered in a single period by different speakers. • Example:- o Personalized short talk is talk in which participants usually discuss one topic. o A short talk in which response is collected to some questionnaire and then findings are reported. o A short talk given to report some statistics on some topic collected from participants. PRESENTATIONS:- Presentation is the practice of showing and explaining the content of a topic to an audience or learner. Presentations come in nearly as many forms as there are life situations. In the business world, there are sales presentations, informational and motivational presentations, first encounters, interviews, briefings, status reports, image-building, and of course, the inevitable training sessions. • Example:- o A presentation given by a sales person about his/her product about to launch. o A presentation given in some meeting to explain the matter under discussion. o A presentation given by students in colleges/universities which is usually a part of their projects. BRIEFING:- A conference before a major event to announce/agree upon the major information and actions necessary to complete the mission. • Example:- o Briefing given by coach or captain of a team before the starting of some game. o Briefing given by commander or head...
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