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Analyzing Managerial Decisions: Interwest Healthcare Corp.

Patrick Britz
Managerial Economics, MBA 540
Dr. James Larriviere
March 10, 2013

Q1. What are the potential sources of the problem?
R1. The main potential source of the problem appears to be a lack of communication of the expectations from upper management to the hospital administrators who enter data into to the management information system (MIS). Per Brickley, Smith and Zimmerman, it is critical for managers to understand what motivates individuals. Without providing the staff with clear expectations, it is impossible for the managers to understand how to motivate them to accomplish the objectives. Another problem seems to be that upper management and the administrators have different views of the importance of correct data entry into the MIS. Upper management sees it as providing misleading information to the federal government, which could lead to a loss of grant aid, while the administrators feel that taking the time to ensure accurate data entry into the MIS takes away from the services they provide to patients.
Q2. What information would you want to analyze?
R2. The first area that should be analyzed is the MIS itself and whether it is too cumbersome or confusing for the administrators to input data accurately. Assuming the MIS is performing as expected, the various models of behavior (e.g. happy-is-productive, good- citizen) should be analyzed to determine the best way to motivate the administrators to perform better as it relates to data entry into the MIS. Finally, it would be valuable to analyze what patient services or staff cuts would be required if the federal funding was reduced or eliminated due to the inaccurate reporting.

Q3. What actions might you recommend to increase the accuracy of the data entry?
R3. One action that could be taken to increase the

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