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Introduction to Consumer Behavior

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CHAPTER 1
CHAPTER 1

Consumer Behavior: Meeting Changes and Challenges
Consumer Behavior * The behavior that consumers display in searching for, purchasing, using, evaluating, and disposing of products and services that they expect will satisfy their needs. * The what, why, when, where, and how of consumer purchases are examined in consumer behavior. * It is not just individuals, but households, families, and groups that influence the decisions we make.
Two Consumer Entities * Personal Consumer * The individual who buys goods and services for his or her own use, for household use, for the use of a family member, or for a friend. * Organizational Consumer * A business, government agency, or other institution (profit or nonprofit) that buys the goods, services, and/or equipment necessary for the organization to function. * Buying for the organization or to re-sell to the personal consumer.

Development of the Marketing Concept

* From the 1850s to the late 1920s * Focus on production capabilities * Consumer demand exceeded supply * From the 1850s to the late 1920s * Focus on production capabilities * Consumer demand exceeded supply * From the 1930s to the mid-1950s * Focus on selling * Supply exceeded customer demand * From the 1930s to the mid-1950s * Focus on selling * Supply exceeded customer demand * 1950s to current * Determine the needs and wants of specific target markets * Deliver satisfaction better than competition * 1950s to current * Determine the needs and wants of specific target markets * Deliver satisfaction better than competition

Societal Marketing Concept * Considers consumers’ long-run best interest * Good corporate citizenship * It is about not-for-profit

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