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Introduction to Nursing Research

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Shortening the Wait: A Strategy to Reduce Waiting Times in the Emergency Department
Introduction
Emergency Department (ED) nursing is fast paced and complex in nature. Their goal is to assess quickly and prioritize the patient needs so that those with emergent needs are seen before those with urgent or non-urgent needs. Causes of ED overcrowding and lengthening wait time include, influenza season, inadequate staffing, inpatient boarding due to inadequate hospital beds and patient population larger than hospital capacity (Hoot and Aronsky, 2008). The length of stay in the ED has a correlation with the quality of care a patient receives. Many EDs struggle with patient overcrowding and there appears to be no silver bullet to adequately address this challenge. It will be in the best interest of all involved to effectively address this issue. Different institutions have tried various solutions to their ED overcrowding including a program to shorten the wait times leading to reduced crowding and increased patient satisfaction.
Background of the Study
ED overcrowding is a complicated problem that affects virtually every institution that offers emergency services. Contributing factors include the intake, processing and discharge aspects of emergency service. The phenomenon of ED overcrowding takes a toll on both patients and ED nursing staff and addressing it will reduce stress on the nursing staff, improve the quality of care and increase the satisfaction of all involved. This study was initiated as a result of the recognition in Canada that increased wait times plays a significant role in ED overcrowding. The researchers investigated the factors contributing to this problem and came up with a program to help one institution address the issue. The facility had 50,700 patient visits in 2006 and the figure increased by 6.5% in 2007. The number of patients classified

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