...INTRODUCTION OF SUPPLY CHAIN MANAGEMENT A Supply chain is defined as a set of three or more companies directly linked by one or more of the upstream and downstream flows of services, products, finances and information from a source to a customer. It is the systematic and strategic coordination of the traditional business functions within a particular company and across businesses within the supply chain to impose the long-term performance of the individual companies and the supply chain. Supply Chain Management focuses on the management of relationships to achieve better results for all members of the supply chain including customers. The three concepts of Supply Chain Manangement consisting of the business processes, network structure and management in Supply Chain Management that are interconnected tightly. In short, SCM is a total system approach to managing the entire flow of information, materials, and services from raw-material suppliers through factories and warehouses to the end customer. QUESTION 1 YOU ARE DECIDING TO SET UP A RESTAURANT, DECIDE WHAT ARE THE FACTORS YOU WOULD CONSIDER TO DO THIS AS A SUCCESSFUL BUSINESS MODEL ------------------------------------------------- ------------------------------------------------- Top of Form Bottom of Form INTRODUCTION I ever passed a restaurant with the customers talking out of the front door and wondered, “Wow, how did this restaurant become so popular?!” A restaurant doesn’t miraculously get popular overnight...
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...Table of Contents I. Executive Summary…………………………………………………Pg: 3 II. Introduction……………………………………………………….....Pg: 4 III. Industry Analysis……………………................................................Pg: 4 & 5 IV. Organization………………………………………………………...Pg: 5 & 6 V. Management/Human Resources…………………………………….Pg: 6 & 7 VI. Operations…………………………………………………………...Pg: 7 & 8 VII. Competitive Analysis………………………………………………..Pg: 8 & 9 VIII. Marketing……………………………………………………………Pg: 9 - 11 IX. Assumptions Page…………………………………………………...Pg: 12 X. Financial Documents………………………………………………...Pg: 13-15 XI. Appendix…………………………………………………………….Pg: 16-19 Executive Summary References in this document to “Finale Sports Bar & Grill,” “company,” “we,” “us” and “our” refer to the business of Finale Sports Bar & Grill. Finale Sports Bar is a growing restaurant featuring a variety of boldly flavored, made-to-order menu items. Our restaurants create an inviting neighborhood atmosphere that includes an extensive multi-media system, a full bar and an open layout, which appeals to sports fans and families alike. Our concept offers elements of the quick casual and casual dining restaurant concepts featuring a flexible service model that allows our guests to choose among convenient dining options such as quick casual counter service, casual dining table service or take-out. Our award-winning food and inviting atmosphere, combined with our guests’ ability to customize...
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...------------------------------------------------- Operation strategy and management course work McDonald’s management report March 10, 2015 student number: 100086944 Words: 2631 March 10, 2015 student number: 100086944 Words: 2631 Contents 1. Abstract 2 2. Introduction 3 3. Background information: 4 4. McDonald’s operation strategy: 5 5. Supply network: 5 6. Operation management: 7 7. Theory and practise: 10 8. Wastes and solutions: 13 9. Conclusion: 15 10. Reference list 16 1. Abstract McDonald’s is the largest chain of global foodservice retailer, their global operation strategy calls “plan to win” which means focus on improving existing food and service rather than overextension. Therefore, there are 3 factors need be concerned: supply chain management, operation management and potential waste of operation. Firstly, the objectives of supply chain management are that: control the quality of suppliers, ensure the logistic work efficiently, and monitor the information flow between each process, hence to make customers satisfied with our food. Secondly, we analyse the process of producing a Big Mac meal, then we found that, due to the high volume of production and low variation in demand, McDonald’s order qualifying factors are low price and quick service. Moreover, to attract more customers, the order winning factors are better quality with valued price of food and higher flexibility of choice. And managers also need to ensure all staff...
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...Technology in Restaurants Julio Olla COM/172 April 5th, 2012 Davine Jones Technology in Restaurants Technology is impacting the restaurant industry because dependency on computers is the remarkable key to run the business. Computers in restaurants are the key to create the experience that experts want to introduce to guests, to support the changes of a modern society and the information technology that is constantly changing; we are the consumers of a competitive world of technology. The technology that is being used in the business has become innovative and to take a look back on how restaurants ran before technology hit the industry is remarkable. Computers The biggest change in the restaurant business since the creation and introduction of the stove controlled by gas and the electric refrigerator is the implementation of computers (Mandabach, Blanch, Van Leeuwen, & Waters, 2006) “The restaurant industry is no longer a business of cigar boxes and order pads. In most cases restaurant managers use more technology than we used to send men to the moon” (Hamilton, 2004). The transcendental innovation of technology has created a competitive system between experts in the field and the philosophy to avoid looking back in time when restaurants used to run with just a kitchen and a few tables. Comparing the experience of a visit to a modern eating establishment with the same basic hospitality atmosphere versus a more typical restaurant, the chances are that thanks to the...
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...Organization Chart 5 Definition of the Operating Model for Ralph’s Ribs 5 Business Process Standardization 6 Recommended Process Standardization 6 Comparison of Operating Model 6 Core Business Applications 7 Proposal for an Enterprise Architecture 11 IT Capability 12 Business Strategic Objectives 12 Funding Priorities 13 Key Management Capability 13 Business Core Applications 13 Key IT Governance Issues 14 Legal Implications 14 Summary of Ralph’s Ribs Architectural Stage 14 Proposed Enterprise Architecture 15 Changes in Business Process 15 Changes in Business Roles 16 Rationale for Changes 16 Changes in Organizational Structure 16 Changes in Business Partner Relationships 17 Setting Core Business Priorities 17 IT Engagement Model Recommendations 18 Companywide IT Governance 18 New Core Business Opportunities 21 Outsourcing Opportunities - Recommendations 21 Size and Scale Considerations 22 Growing the Organization - Recommendations 25 Summary of Enterprise Architecture Proposal for Ralph’s Ribs 29 References 31 Executive Summary In the restaurant business there are between five and seven different BBQ franchise restaurants available depending on the state you want to operate in. Ralph’s needs to have a solid foundation and a firm strategic plan to remain competitive against the other franchise options available so when someone wants to open a new franchise there is no question they would go with Ralph’s Rockin’ Ribs. An Enterprise Architecture...
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...FINDINGS 50 4.0 CONCLUSION AND RECOMMENDATION 59 REFERENCES 61 APPENDIXES 64 INTRODUCTION The Importance of Just In Time (JIT) Nowadays, companies used Just In Time (JIT) systems control work flow by bringing in materials and sending out goods on demand which is ideally, just enough to provide what consumers want. JIT also is a production and inventory control system in which materials are purchased and units are produced only as needed to meet actual customer demand. In just in time manufacturing system inventories are reduced to the minimum and in some cases they are zero. Companies typically hold inventory in three locations which are raw materials, work-in-process inventory of partially worked materials or sub-assemblies for workstations to complete, besides finished goods to be shipped out to customers. Mostly, fast food restaurants implement JIT system for instances McDonald, Kentucky Fried Chicken (KFC), Marrybrown and etc. these companies can make customer satisfied with their services because of their system. Thus, the JIT system makes the company produced good quality of product by purchasing their inventories on the day they serve to...
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...DESCRIBE THE NATURE OF OPERATIONS MANAGEMENT IN THE FOLLOWING ORGAINIZATIONS. IN DOING THIS, FIRST IDENTIFY THE PURPOSE AND PRODUCTS OF THE ORGANIZATION, THEN USE THE FOUR DECISIONS AND RESPONSIBILITIES. 1. A COLLEGE LIBRARY 2. A HOTEL 3. A SMALL MANUFACTURING FIRM • The purpose of a college library is to provide books needed by the students. It also gives students the opportunity to study at a silent place inside the campus. PROCESS: The facility of a college library is usually designed to fit a the number of students at the college. It incorporates a variety of books and videos needed for the students. Security is a vital part of a college library due to the great value of the books. The library is designed in a way to keep the place quite from noice or any other distractions. The director of the college or the manager of the library is responsible for the right training of the employees, number of people hired or fired and supervising the stuff. They must interview students to find out needs and wants. QUALITY: The most important part of a college library is to maintain the quality of the employees. The stuff must be specialized in their field in order to provide the best service to the students. Service-quality measure include speed of service and a friendly atmosphere is a must and it can only be measured through interviewing the students. CAPACITY: Decisions about capacity determine the maximum level of books every year. The physical capacity is fixed by...
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...A Study of Production and Operation Management Of McDonald's Submitted to: Prof. Vivek Raina Submitted by: Mahesh Kumar Meena (M00220) Ajay Patel (M00226) McDonald's Himalaya Mall Location Gurukul › Ground Floor, Himalaya Mall, Gurukul, Ahmedabad Cuisines Fast Food Opening hours 10 AM to 12 Midnight World's largest chain of fast food restaurants. The Golden Arches—the corporate emblem, symbolized pleasant, fast service and tasty, inexpensive food. Serve around 68 million customers daily in 119 countries. Operates over 34,000 restaurants worldwide, employing more than 1.7 million people. Between 1990 and 1991, sales per unit had slowed down. Reasons: Consumers were changing management to wonder whether the company’s operating system, suited to the new circumstances the company faced McDonald’s was gathering flak from environmentalists who decried all the litter and solid waste its restaurants generated each day to counter some of the criticism, McDonald’s partnered with the Environmental defense fund to explore new ways to make its operations more friendly to the environment. INTRODUCTION McDonald’s is a limited menu restaurant is characterized by speed of operations. McDonald’s is the world leading retailer with more than 33,000 restaurants in 118 countries serving more than 67 million customers each day. In India, the first outlets of the chain threw open their doors to the public in Delhi and Mumbai in 1996 within one month of each other. McDonald’s...
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...Inventory Proposal, Part 1 QRB 501 Inventory Proposal, Part 1 McDonald’s is an organization that offers fast food, which includes hamburgers, French fries, and other items, to the public. McDonald’s restaurant works to provide hot and fresh food to its customers. Maintaining freshness is sometimes difficult due to the inventory problem it faces. “What used to be the case was McDonald's would pre-cook a batch of hamburgers and let them sit under heat lamps. They would keep them for as long as possible and eventually discard what couldn't be sold” (Atkinson, 2005, p. 1). Minimizing waste is the goal of McDonald’s just in time inventory system. The benefit of making food when it is ordered is that the customer receives a fresh product and McDonald’s can eliminate waste and protect their inventory. “The only way to get a fresh hamburger under the old system was to make a special order. Now, due to more sophisticated burger-making technology (including a record-breaking bun toaster), McDonald's is able to make food fast enough to wait until it's been ordered” (Atkinson, 2005, p. 1). Inventory Management Problem Every business incurs operational costs and in restaurants inventory control is particularly important because the items held in inventory tend to be highly perishable. “It is not uncommon to have several hundred different types of raw food product in storage at any one moment and poor management leads to a significant waste” (Said, 2012). Each McDonald’s restaurant...
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...Starting a new business can be both complicated and confusing—even for experienced entrepreneurs. Working through the maze of financial requirements and the multitude of other hurdles that must be met to make a business operational is a formidable challenge, especially for those with minimal prior business experience. At the same time, in many small communities new businesses are an essential component of a successful economic development strategy. Restaurants play an especially important role in many small communities. In addition to providing a place to obtain food service, these establishments can be a focal point to facilitate an exchange of ideas and an opportunity to build social capital. Consequently, having a restaurant on main street benefits both the owner and the community. Table of Contents 1.0 Executive Summary 1.1 Objectives 1.2 Mission and Vision 1.3 Keys to Success 1.4 Start-up costs and funding 1.5 Company Ownwership 1.6 Products and Services 1.7 Market 1.8 Strategy 1.9 Management 1.10 Financials 1.11 Investor Considerations 1.12 Disclaimer 2.0 Company Summary 2.1 Start-up Summary 2.2 Start-up Funding 2.3 Company Ownership...
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...their customers in planning a wholesome and balanced meal. For frying all of their products, they use non-hydrogenated palm oil that contains insignificant amount of trans fat and it is 100% cholesterol free. They have a team of food technologists constantly experimenting with new flavors and creative concepts to provide more value, choices and healthy options for their customers. Apart from introducing international products into our market, they have also developed some popular local flavors designed to enable their customers to enjoy an exciting dining experience. KENTUCKY FRIED CHICKEN Food, fun & Festivity, this is what KFC is all leading the market since its inception. KFC provides the ultimate chicken meals for a chicken loving nation. Be it colonel sanders secret original recipe chicken or the hot & spicy version, every bite brings a yum on our face. At KFC they can proudly say, “We do chicken right”. KFC, based in Louisville, Kentucky, is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy™ and Colonel's Crispy Strips® chicken with home-style sides and freshly made chicken sandwiches. Since its founding by Colonel Harland Sanders in 1952, KFC has been...
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...My Business Plan Part I &II. Lenora Jackson Professor: Dr. Aldith A. Bell Operations Management –BUS 515 June 10, 2012 Abstract Nora’s Cafe concept is built upon a café and bakery in the middle of a small near a major interstate. Nora’s Café dine-in or take-out establishment that will allow its customer’s an opportunity to take a break out of there busy schedules to have a beverage and a treat to eat. The menu will consist of gourmet coffees, teas, and other beverages, homemade and imported desserts, soup, deli sandwiches, chips, various salads. Some of the items may vary change due to the season and replace with something in season. My mission is to provide a cafe that will give the people in town a place to fellowship while enjoying a special treat of their choosing. This venue will give the town a place to dine without having to drive for miles for a simple but delicious treat. Operations strategy for Nora’s Café and Bakery The business I would like to own is café and bakery shop in the rural area of my city. There are very few places to eat in my area and I think this is something that is needed and would be great for those traveling from North Carolina into Virginia look for a place to stop other than a truck stop . Looking at this situation, there are opportunities for those that have a desire to start a business. Currently the service station has a small convenience store, and there is a little country store that sells anything from hand-dipped ice...
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...– Challenges 19 Conclusion 20 References 21 Introduction McDonald's is the leading global foodservice retailer with more than 32,000 local restaurants serving more than 60 million people in 117 countries each day. More than 75% of McDonald's restaurants worldwide are owned and operated by independent local men and women. McDonald's predominantly sells hamburgers, various types of chicken sandwiches and products, French fries, soft drinks, breakfast items, and desserts. In most markets, McDonald's offers salads and vegetarian items, wraps and other localized fare. This local deviation from the standard menu is a characteristic for which the chain is particularly known, and one which is employed either to abide by regional food taboos (such as the religious prohibition of beef consumption in India) or to make available foods with which the regional market is more familiar (such as the sale of McRice in Indonesia). History The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Their introduction of the "Speedy Service System" in 1948 established the principles of the modern fast-food restaurant. The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc, in Des Plaines, Illinois on April 15, 1955, the ninth McDonald's restaurant overall. Kroc later purchased the McDonald brothers' equity in the company and led its worldwide expansion. With the successful expansion of...
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...Lizadora Jones Bus 210 06/03/14 The operations and materials management process are a set of specific rules, a company follows in order to properly maintain the flow of inbound material, production and outbound products. The operation part of any business company is the attempt to create value to material that comes into a business. In addition to creating value to material, it is also a set of procedures to turn the material into finished goods or services. Within the operational procedure of any business, the employees must work together in a cohesive manner or the process will fail. In a fast-food restaurant environment, the person working the counter taking costumer orders must maintain the flow of orders being sent back to the prep-cooks. The pre-cooks must insure that the food is prepared the customer specs as quickly as possible. Once the food has been prepared, it must be packaged and delivered to the costumer. In order to insure the customer is satisfied with the product enough to want to want to return, all these employee must function together as a team or else the producers are worthless. The three companies I selected for this assignment are McDonalds, Bose Corporation and Motorola. From the reading I was able to determine the employee’s organizational structure within this company’s by which they complete their jobs. I will review and outline the main kinds of Operations and Materials Management (OMM) processes these companies use, and how it affects their operations...
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...Subway Franchise Business Plan ¬¬¬SUBWAY FRANCHISE GULFWAY Shopping Center Franchise owner Back in 1965, Fred DeLuca set out to fulfill his dream of becoming a medical doctor. He needed a way to pay for his education. A friend by the name of DR. Peter. Buck offered a suggestion of opening a submarine sandwich shop. Fred was able to obtain a loan of a 1,000 dollars and Fred’s Friend Peter. Buck offered to become business partners with him. After that they were able to start on an incredible journey that would revitalize the fast food market. The first store they were able to open was in Bridgeport, Connecticut in August, 1965. Then, after words they set a goal of having 32 stores opened in 10 years. Fred soon learned the basic ins and outs of running his fast food chain. Fred was able to operate his business with low costs and high profit while providing excellent service and high quality of food. These lessons would later serve him well in the Subway empire he was building. Now the Subway brand is the world’s largest sandwich shop which now consists of over 37,000 shops worldwide. Type of ownership This will be a LLC company and Franchised owned. I have picked this route because the company is already established and has done well on the market. I will be a LLC as well because if for some unseen reason in the future my business is sued I will not lose all my assets as well as the business. There were many reasons for me choosing...
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