...Educational material supplied by The Case Centre Copyright encoded A76HM-JUJ9K-PJMN9I Order reference F258708 CoursePack code C-589-202004-STU Michelin Fleet Solutions From selling tires to selling kilometers Case Abstract Michelin, a worldwide leader in the tire industry, launched in 2000 a comprehensive tiremanagement solution offer for large European transportation companies, called Michelin Fleet Solutions (MFS). With this new business model, the company ventured into selling kilometers – instead of selling tires. This decision moves the strongly product-driven firm into the new world of services and solutions. The shift is intuitively appealing, and it provides Michelin with an opportunity to differentiate itself in the tire business. After 3 years, however, expansion is far below expectations and profitability is terrible – despite the outside help of a strategy consulting firm. The case presents the decision point in 2003, whereby MFS’s future has to be decided. Should Michelin seek to further develop this solution offer, and try to repackage the offer yet another time? Or was it just a passing fad that should be abandoned? This case investigates the difficulties that industrial groups face when they transition from selling products to providing service. It enables participants to reflect on the following issues: What’s industrial groups’ rationale for moving towards solutions? What kind of business model reconfiguration does it imply? How does moving...
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...none of the business’s potential customers would know about it. Without marketing, sales may crash and companies may have to close. 1 Marketing communications is a management process through which an organisation engages with its various audiences. 2A new era is unfolding in the field of advertise, promotions, and marketing communication. All organisations – large and small, commercial, government, charities, educational and other not-for-profit organisations all need to communicate with a range of stakeholders. This may be in order to get materials and services to undertake their business activities, or to collaborate and coordinate with others to secure suitable distribution of their goods and services. In addition, there are consumers – you and me – people who are free to choose among the many hundreds and thousands of product offerings. At this Marketing communications provides a core activity so that all interested parties can understand the intentions of others and appreciate the value of the goods and services offered.3 A good marketing strategy provides a business with a chance of being discovered by prospective customers. , a company has to use marketing strategies to create product or service awareness. Without marketing, customers may never be aware of business, product or service offers by a business may not be given the opportunity to progress and succeed. As...
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...Kimberly Pulda MIS 589 Week 4 You Decide To me there are a few important issues that need to be addressed. The first issue that needs to be fixed is from John Fischer. He states that his laptop operates at 10 megabits. That is really slow especially since it should have been running at 100 megabits. I would fix this by using a Category 6 UTP 1000 Base F Ethernet because it increases the maximum data transfer rate a hundredfold. For example it will take it from 10 megabits to 1 gigabyte per second! This type of transfer rate would definitely clear up congestion on the network, so there would not be issues in the morning when everyone is online doing attendance and checking emails. Even with the 23 other classrooms added to the network which will solve the principles issues with the slow network and the connection of all the classrooms. This type of bandwidth would make John happy because he is a HVAC Technician, and this will be usefull fort the remote access to his devices from home. This solution should make it easier for network accessories and peripherals such as printers and print servers. By working with such cabling with a built in CSMA/CD (Carrier Sense Multiple Access with Collision Detection) contention-based media access control technique, help address and solve the problem of collisions. To continue on, by assigning each network interface card (NIC) on each personal computer, it will minimize collisions to a number that users will not even see. Seeing...
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...has no regulation on what sites are available to anyone who uses it. Technology has grown at an unbelievable rate and has possibilities that are endless. The question is how we as teachers and parents show our children and students how to be ethical while using the internet. The ambivalence of technology has become a standing topic in the public, philosophical and scientific debate (Mitcham, 1994). Ethics is the concept of what is right and wrong. Some people will tell you it is measured by a person’s morals. Ethics is usually similar with what others believe what is right and wrong, but we cannot rely on that belief. It can be difficult to measure a person’s moral compass and trust their judgment if you do not know them personally. That is something that is brought up when using technology in the classroom. Ethics of technology is addressing ethical questions specific to the Technology Age. Technology is not capable of possessing moral or ethical qualities since it is a tool. It is up to the user to decide what is ethical and what is not ethical. When using technology in the classroom students must use good judgment on what sites they are going to look at. Most homes and schools use technology to help with gathering information for personal use. At school teachers and administrators will set rules and regulations for students to use while working with the internet. With the help of parents this can be achieved without any problems. We must take in consideration not...
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...the loss of revenue and disruption to work. Executives and managers are sometimes forced to try to do the work of those employees on strike in order to minimize the impact. Organizations that support the striking company may be impacted by delays in payments, orders, and contracts as a result of the strike. Finally, the employees themselves are greatly impacted by the strike. They have to walk picket lines and lose their income for the time that they are on strike (Jackson & Schuler, 2006 pg. 5604). Basically, every customer, partner, stockholder, and individual that interacts with the organization that is on strike will be impacted on one manger or another. 2. Union membership has been declining in the U.S. for many years. What do you think are the major reasons for this? There are many reasons for the decrease in unions and union membership; however there seem to be four prominent reasons that resonate from a lot of different sources. To begin, unions are decreasing due to greater competition in a world market. Over the years, the federal government has deregulated...
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...Questions for Critical Thinking 7 Chapter 13: a. Discussion Questions: 13, 15, and 16. b. Problems: 4* and 6(a). * Remember the profit is 50% of sales. Use table 13-4 on p. 540 as an example to calculate the standard deviation for both projects, and then calculate the coefficient of variation to compare the risk of both projects, see pp. 542. Chapter 14: a. Discussion Questions: 2 and 11. b. Problems: 8*, 10**, and 12. * Remember the firm has a limited capital budget of $2.4 million for the coming year. In other words, the firm faces the capital rationing, see pp. 589-592. Use the profitability index as it s investment criterion. ** Please use the dividend valuation model, pp. 594-595. “A share of the common stock of the company currently sells for eight times current dividends.” Chapter 13 Discussion Questions #13 – Why does an importer usually face a foreign-exchange risk? How can the importer hedge the foreign-exchange risk by purchasing the foreign-currency today to have it by the time the foreign-currency payment is due? Why does hedging usually take place with forward contract? Investing in foreign securities gives rise to a foreign-exchange risk because the foreign currency can depreciate or decrease in value during the time of the investment (Salvatore, 2007, p. 562). Hedging refers to the covering of a foreign-exchange risk through a forward contract (Salvatore, 2007, p. 562). Salvatore (2007) describes forward...
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...Divorce in Ohio Instruction Packet Table of Contents You Can Get a Divorce in Ohio If: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 What Else to Do, Other than Get Divorced? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Counseling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Dissolution of Marriage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Legal Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 What Should I Do If My Spouse Is Abusive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 How do I get a Civil Protection Order? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Will a Divorce Solve My Financial Problems? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 What Paperwork Must I Complete? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Complaint for Divorce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Poverty Affidavit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Local...
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...disability (Dessler, 2005, p. 492). However, since the 1980’s the number of employers offering pension plans has declined. Once considered a common benefit in the workplace and motivator for senior employees to remain with the organization, private pension plans has drastically dropped 74 percent (Carrell & Heavrin, 2007, p. 329). This research paper will first explain how pension plans are classified and then identify several reasons why pension plans has declined. Moreover, it will discuss which pension plans are in use today, and finally, what regulations govern pension plans. Private Pension Plans: America’s Vanishing Benefit When one company after another reneges on its pension obligation toward current and future employees, you know it’s going to get ugly. Just ask any veteran employee of a major airline who may only receive half the value of his/her pension upon retirement. Walsh (2004) reported that United Airlines’ pension payment debt nearly topped $23.4 billion along with another $1 billion for retiree health care benefits (para. 11). In other words, pension payments have the potential to basically bankrupt an industry. How should companies challenge the rising cost of retirement without jeopardizing commitment with their employees? Is this threat to pension plans only limited to airline industry, or will it affect other major industries? It’s a fact; the severe downturn in the financial markets had major adverse effect on pension plan funding. And if...
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...Argument Essay Unit: Lesson Plan and Class Activities Global Learning Outcomes for this Unit *In the course of completing the assignment students will: • Learn to compose an argumentation-oriented thesis • Defend their thesis with academic-quality research that is properly sourced and cited as per the standard of university level writing • Anticipate and respond to counterarguments • Learn to critically engage the revision process through draft writing, instructor conferencing, and peer commentary • Respond the work of their peers as peer reviewers while providing relevant, productive feedback Class 1 – Introducing the Classical Argument Essay *Daily Learning Outcomes: • Reflect on Informative Essay • Introduce Classical Argument Essay • Break down the assignment sheet *Activity 1: Individual Reflection / Class Discussion (15 min) - Students open their portfolios and journals then reflect for ~10 minutes on their experiences during the Informative Essay Unit - Discuss reflections as a class *Activity 2: Introduce Classical Argument (20 min) - Have students bring a hard copy of the assignment to class with a highlighter: a. Get into groups of 4 b. Read the sheet aloud, highlighting all the action verbs c. Discuss the sheet as a group as instructor makes rounds *Activity 3: Mini-Lecture on Assignment /Questions (15 min) - Powerpoint slides “The Features of an Academic Argument” - Allow time for student questions...
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...Argument Essay Unit: Lesson Plan and Class Activities Global Learning Outcomes for this Unit *In the course of completing the assignment students will: • Learn to compose an argumentation-oriented thesis • Defend their thesis with academic-quality research that is properly sourced and cited as per the standard of university level writing • Anticipate and respond to counterarguments • Learn to critically engage the revision process through draft writing, instructor conferencing, and peer commentary • Respond the work of their peers as peer reviewers while providing relevant, productive feedback Class 1 – Introducing the Classical Argument Essay *Daily Learning Outcomes: • Reflect on Informative Essay • Introduce Classical Argument Essay • Break down the assignment sheet *Activity 1: Individual Reflection / Class Discussion (15 min) - Students open their portfolios and journals then reflect for ~10 minutes on their experiences during the Informative Essay Unit - Discuss reflections as a class *Activity 2: Introduce Classical Argument (20 min) - Have students bring a hard copy of the assignment to class with a highlighter: a. Get into groups of 4 b. Read the sheet aloud, highlighting all the action verbs c. Discuss the sheet as a group as instructor makes rounds *Activity 3: Mini-Lecture on Assignment /Questions (15 min) - Powerpoint slides “The Features of an Academic Argument” - Allow...
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...Daniel Bragg Symbolism of a Journey Eng125: Introduction to Literature (ABG1222A) Professor Olabisi Adenekan 7-1-12 When it comes to reading poems and short stories, it seems that you can always find something more, the deeper you dive in to the respective works. The authors I am about to discuss were able to bring in readers with the use of imagery, tone, symbolism, and everyday understanding, among other things throughout their works. Without imagination however, I don’t believe it would be possible to truly get what each writer has intended their work to mean. You have to look close and pay attention to be able to visualize the symbolism in each of these literary pieces. In Robert Frost’s poem “The Road Not Taken”, and Jean Rhys’ short story “I Used to Live Here Once”, the consistent theme between the two would be; no matter who you are, you are the only one who chooses the road you take for your life’s journey. In other words, you choose your own destiny. And although they took different ways to say it, both Rhys and Frost use imagery, tone, and symbolism frequently to enhance the telling of their literary works. There are many people who travel a distance in life to find the path they should take or to remember the path they once took. In the poem “The Road Not Taken”, and the short story "I Used to Live Here Once", there are many similarities and differences. The authors’ use of describing a path helps them personify life’s journeys and self-reflection. Robert...
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...DEPARTEMENT SOSIOLOGIE / DEPARTMENT OF SOCIOLOGY TITEL VAN WERKOPDRAG TITLE OF ASSIGNMENT :__Migration, Xenophobia and New_ ___Racism in Post-Apartheid in___ _________South Africa________ VAN EN VOORLETTERS SURNAME & INITIALS :__________Murray R_________ STUD NR/ STUD NO :__________ MODULE KODE/ MODULE CODE :__________SOC 120_________ DOSENT/LECTURER :______Ms Vangile Bingma______ INHANDIGINGSDATUM DATE OF SUBMISSION :______16 September 2013_____ Table of Contents Introduction 2 Question 1 2 Question 2 4 Question 3 5 Conclusion 6 Bibliography 7 Plagiarism Declaration 8 Introduction Post-apartheid South Africa was intended to bring together people of all races and ethnicities; however, black South African citizens are discriminating against and showing prejudice towards African migrants. Research has shown that the main causes of xenophobic attitudes are a result of politics of access and the struggle for political and socio-economic resources (Adjai & Lazaridis 2013:192). Question 1 Old racism is discrimination based on race which is a group that is different biologically to one’s own group. New racism is discrimination based on someone else’s national origin or ethnicity (Adjai & Lazaridis 2013:192). Old racism is exclusion based on biological features whereas new racism is exclusion based on...
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... Comparison of Research Designs Template The following seven tables are part of a template that will guide you through the comparison of research designs assignment. The tables include: • Descriptions of basic research designs. • Types of basic research designs. • Main characteristics. • Followed steps. • Appropriate usage. • Purpose statement and sample questions. • Associated research paradigms. This template directs you to portions of the course text, Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (Creswell, 2008). Each table includes chapter numbers and page numbers to guide you to the most relevant sections of the text book. Reference Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating quantitative and qualitative research (4rd ed.). Upper Saddle River, NJ: Prentice Hall. Descriptions of Basic Research Designs Develop an original and concise description of each research design. The appropriate sections of the Creswell text are listed to guide you; however, the end product should be your own paraphrase. Each description should be about one to three sentences in length. The first part of the chart has been completed for you as an example of how to proceed. You can leave it in the first cell and consider it to be part of your assignment. |Research Design |Creswell Text |Description ...
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...Week 3 1. Discuss how the Internet and culture interact, which most affects the other and how? Give some examples Culture is the knowledge which acquired by people and use to interpret their experiences and generate certain agreed social behaviour. Certain values, attitudes and behaviours are generated from the knowledge. People under the same culture have the tendency to share values, assumptions and understandings which are obtained from the previous generations. One of the most important advantages of internet to the world is that the implementation of internet reduces the time for people to acquire information they need, previously, the learning of different culture only can be done via limited forms such as living in a foreign country, reading books and so on, they are both effective ways to learn different cultures but they are also not available for most of people, the implementation of internet provides an time saving method for spreading and learning different culture without going to the foreign country physically, most of the people can obtain and learn different culture even without leaving their home. The internet becomes an important force to push globalization and cultural harmonization; it provides the speed and convenience for people who are willing to learn and experiment foreign cultures which never exist before, and for instance, people can watch major events like Olympic game online and also learn knowledge about the host country. 2. Discuss the...
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...Cultural Diversity Training Denise Raftie-Bryant BUS 375 Employee Training Instructor: Niccolle Johnson June 30, 2015 As Human Resource Manager my responsibility is to oversee training and development for a global organization. To effectively create a cultural diversity training course for all employees it’s imperative to be able to understand cultural differences, employment and business law practices. Cultural diversity is embraced by many companies in the workplace and essential to maintain a balanced organization. Organizations that understand cultural difference can secure business deals with global affiliations and increase employee awareness in a diverse workplace offering training courses. It is important to a company’s organizational structure for employers and employees in the workplace to recognize and respect cultural differences. Multilingual employees benefit many companies because of different perspectives from various diverse backgrounds, creativity and problem-solving skills. Organizations continue to seek opportunities for growth, through encouraging cultural diversity provide ways to expand their business. Also the organizations can enhance its ability to solve problems encouraging their employees to share business practices and belief systems who come from different backgrounds. Employee differences are considered beneficial to help build a corporate culture team. However, diversity is embraced through providing employees with cultural...
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