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Is Strategic Plan for It Solution Professionals

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Submitted By almccutc
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Executive Summary
This document sets a long-term IT vision, a future direction for IT Solution Professionals, and outlines targets used to align our business goals with our IT strategic direction. Business “problems”, technology, data, and processes were analysed to create this strategic plan. This plan will identify strategies and solutions that will allow IT Solution Professionals to achieve its goals and objectives. The IT goals and principles were created and validated by key IT Solution Professionals personnel; to include IT and business staff.

The Aim of this Plan
IT Solution Professionals’ aim is to start and become the leading development company in the information security sector.

Our Mission
IT Solution Professionals mission is to be recognized for its innovative, dynamic, and professional services for companies in the mid to high end markets.

Core Organisational Competencies
On behalf of our customers/clients IT Solution Professionals will:
• Provide access control.
• Assess, harden, and protect network assets.
• Provide physical security.
• Understand and implement sound risk management.
• Provide a sound business continuity/backup plan.

Organizational Values
• We value our role in the mission of the company.
• We value a collaborative work environment.
• We value outstanding customer service.
• We value professional expertise and development.
• We value leadership throughout the organization.
• We value accountability on a personal level.
• We value a healthy work environment.

Performance Objectives

Performance Area Performance Measures
Financial Performance Enhance cost control
Increase rate competitiveness
Increase net income
Customer and Market Performance Improve customer satisfaction
Improve public confidence
Internal Efficiency and Effectiveness Improve marketing
Improve budget efficiencies
Improve customer mgmt. processes
Long Term Development and Innovation Improve Knowledge and Skills
Improve tools and technology

GAP ANALYSIS
1. Stage a system break-in
a. Use external security consulting organization to conduct penetration testing/debrief.
2. Assemble an analysis team
a. Members will consist of select members in our IT department and the external consulting organization.
3. Identify current security standards
a. Determine all protocols and security policies.
4. Gap analysis checklist will be created
a. Checklist will be created by external consulting company and approved by our leadership.
5. Inventory hardware and software
6. Review all information security classifications
7. Review information access controls
a. Looking for controlled employee access
8. Review system maintenance logs
9. Review system software settings
10. Verify system backups and procedures
11. Document all findings
12. Develop a mitigation plan

Policies and Regulations
The following are regulations that require organizations to protect personal information. Failure to follow the regulations mentioned will result in significant fines and penalties.
Regulation Who’s Affected? What it covers
Sarbanes-Oxley Act (SOX) Publicly held USA corporations Accuracy and reliability of corporate disclosures
Payment Card Industry Data Security Standard (PCI DSS) (Standard vs. Regulation) Retailers, credit card companies, credit card data handlers Security of payment customer account data
Gramm-Leach-Bliley Act (GLBA) Financial institutions handling Consumer Financial Information Protect consumers’ personal financial information

MARKETING
1. Testimonials/Referrals
a. Customers can provide testimonials on our corporate website. This will provide credibility and a positive view of the company and its services.
2. Website
a. Customers and potential customers will turn to the internet for accurate research. With that, the company website will always have the most up to date information. The website should be easy to navigate.
3. Social Media
a. IT Solution Professionals will be able to be reached 24/7 by the most popular forms of social media. (i.e. Facebook, Twitter, etc.)

STRATEGIC ACTION PLAN
As we look to the future, we are faced with significant internal and external challenges:
1. Financial Performance
a. Enhance cost control
i. Use governance to drive IT investment decisions
b. Increase rate competitiveness
c. Increase net income
i. Reduce expenses
2. Customer and market performance
a. Improve customer satisfaction
i. Often customer interaction ii. Customer feedback
b. Improve public confidence
i. Being honest ii. Being efficient iii. Being transparent iv. Being accountable
v. Positive outcomes
3. Internal efficiency and effectiveness
a. Improve marketing
i. User friendly website ii. Expand into social media
b. Improve budget efficiencies
c. Improve customer mgmt. processes
i. Design process based off of customers POV ii. Improvements based off of process’ feedback
4. Long term development and innovation
a. Improve Knowledge and Skills
i. Implement appropriate Knowledge Management process
b. Improve tools and technology
i. Remain on the cutting-edge of technological advances

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