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In: Business and Management

Submitted By Ashlyxuan
Words 1203
Pages 5
IS 350 Final exam

SAP * System, application, product * SAP ERP Main Business Modules (FI MM CO PP SD HR) * Name of the Company– SAP AG – SAP America – SAP UK * Name of the Software– SAP R/3– SAP Business One– SAP Business Object by Design – SAP Netweaver – SAP HANA
SAP Technical Architecture * Three Tier Structure: GUI, Application server, and database server
* The process of tailoring SAP by selecting specific functionality from a list of those supported by the software

6 stage IT implementation models (Cooper & Zmud) 1. Initiation a. Scan organizational problems/opportunities and IT solutions is undertaken 2. Adoption b. Ensure to get organizational backing for implementation of the IT implementation 3. Adaptation c. IT application is installed and organizational process is revised and developed 4. Acceptance d. Organizational members is induced to commit to IT application usage 5. Routinization e. Usage of IT application is encouraged as a normal activity 6. Infusion f. Increased organizational effectiveness is obtained by using the IT application

* IT implementation
Refers to team’s strategy and actions for successful system and contribution to the organization
Is the extent of alignment of the IT and the organization that operates it
Cooper & Zmud:
Rational behaviors can explain IT implementation in the early stage of the transfer process
More complex political/social behaviors dominate the later stage

* Critical success factors * Commitment from top management * Empowered teams with ability to make decisions * Strong project management leadership * Adaptable organization * Defined business direction * Best people = best result

* Levels of failures...

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