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Ishikawa

In: Business and Management

Submitted By lmt1234
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Dr. Koaru Ishikawa
Introduction
“In management, the first concern of the company is the happiness of the people connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist.” (Ishikawa, 1985). Dr. Koaru Ishikawa (Dr. Ishikawa) understood that behind the scenes human beings determine the real success. He is an iconic Japanese figure, noted author and university professor known for his cause-and-effect diagram (fishbone or Ishikawa diagram) and quality circle concept which greatly influenced industries and organizations around the world.
Background
Born the first of eight children in Japan (1915-1989), Dr. Ishikawa obtained an engineering degree in 1939, followed by a doctorate in 1960 from the University of Tokyo where he later became professor emeritus. Dr. Ishikawa’s life-long commitment to quality control led to many accomplishments throughout his life. He was the recipient of many awards and authored 647 articles and 31 books. His two most influential works are The Guide to Quality Control and What is Total Quality Control? The Japanese Way; both translated to English.
Primary Work and Significant Accomplishments
Dr. Ishikawa, at the forefront of the quality control movement in the 1960s, capitalized on other quality gurus before and developed a unique Japanese strategy to total quality and called it company-wide quality control (CWQC): participation in quality improvement initiatives from all employees would lead to quality of product, satisfied customers and employees, increased profits. There are two essential elements to CWQC – cause and effect diagramming and quality circles. Though the 1980s brought about the western world playing catch up with its Total Quality Management (TQM) concept the two are not synonymous. Dr. Ishikawa’s CWQC were well developed, proven and tested; TQM was...

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