...Managing supplier and partner relationships Michael Porter’s Value Chain Model Supplier accreditation programmes: There are 3 main supplier accreditation options: 1. Requiring suppliers to be certified as ISO 9000 compliant 2. Requiring suppliers to monitor and improve their operations against an external business excellence standard 3. Developing and implementing your own accreditation programme The ISO 9000 series is a family of related standards that have been developed to help organisations design, implement and operate effective QMS • ISO 9000 describes the fundamentals of QMS and sets out the terminology that is used in QMS • ISO 9001 specifies the requirements of a QMS when organisations need to demonstrate their ability to provide products and services that meet customer or regulatory requirements • ISO 9004 provides guidelines for both the effectiveness and efficiency of QMS • ISO 19011 provides guidance on auditing QMS The European quality awards which is administered by the European foundation for quality management assesses company’s performance on a non-prescriptive framework EFQM excellence Model Partners in the Scope model of CRM for BATA: Partners in value creation: • JV or alliance partners o Alliances between non-competing firms Market Expansion Vertical Integration Diversification o Alliances between competitors Shared supply alliances – competitors getting together to experience EOS Quasi concentration Alliances...
Words: 585 - Pages: 3
...Management system standards What are management system standards? The nature of standards will be addressed in the section on standards development and in the context of management systems these standards: establish concepts, principles, guidelines and criteria for establishing, maintaining and improving the processes by which an organisation defines and achieves its goals (see explanation below). As most management system standards address specific organisational goals, like product quality, environment or health and safety, they apply to different processes within an organisation. Management system standards are not product standards; there are no requirements that govern the characteristics of particular products or services in management system standards. These standards apply to organisations as a whole rather than to the products and services they supply. More on this in the member pages How have management system standards evolved? The evolution of formal management system standards has taken a rather interesting path. It has been driven primarily by customers in the regulated industry sector and legislation rather than internal economics but it is important to recognise that this evolution continues. The failure of organisations to regulate their own outputs forced some stakeholders (primarily customers and society) to impose requirements that constrain an organisation's policies and practices. Such measures have been deemed necessary since time immemorial to...
Words: 8984 - Pages: 36
...Part -3 The Concept we have chosen is International Organisation for Standardization (ISO). It is the world’s largest developer of international standards and help in facilitating world trade by providing common standards between nations. These standards ensures that product and services are safe, reliable, and of good quality and that proper processes have been followed in their development. ISO certifications have many benefits for the business, government and society which are as follows: * Optimized operations for business which will result in cost savings. * Improved quality of the products. * Overcome trade barriers * Reduced negative impact on the environment. * Restored faith in use of the product if ISO certified * They are internationally adopted and can up the world trade. The Coca-Cola Company on a global level have the following common ISO Certifications. * ISO 9001:2008 * ISO 14001:2004 * ISO 22000:2005 The above mentioned ISO certifications are the Common certifications of each of the Coca-Cola plant around the world. Coca-Cola is taking up other certifications as well which are plant specific and country specific with bringing in more technology for energy management. Below is the brief description of the ISO certification that Coca-Cola is currently certified with. * ISO 9001:2008 – this is a quality management certification which certifies that the organizations are using quality processes for their manufacturing...
Words: 752 - Pages: 4
...ration manag ISO 9000 - Quality management The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. Standards in the ISO 9000 family include: * ISO 9001:2015 - sets out the requirements of a quality management system * ISO 9000:2015 - covers the basic concepts and language * ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective * ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems. ISO 9001:2015 ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. ...
Words: 1113 - Pages: 5
...) | | | ENVIRONMENTAL MANAGEMENT SYSTEM AND ISO 14000 SERIES | | | | | ENVIRONMENTAL MANAGEMENT SYSTEM AND ISO 14000 SERIES | INTRODUCTIONThe aim of sustainable development is to minimize resource depletion , social instability and environmental damage for the larger cause of society and its welfare . For the accomplishment of this aim, companies need to demonstrate their corporate social responsibility (CSR) that includes concern for environment. As a first step towards the goals for environment concerns is to establish an ENVIRONMENT MANAGEMENT SYSTEM (E.M.S.).WHAT IS ENVIRONMENTAL MANAGEMENT SYSTEM(E.M.S.)?E.M.S. is a formal system concerned with managing the aspects of company’s activities , products and services that have and could have an impact on the environment. So we can say Environmental management system (EMS) refers to the management of an organisation's environmental programs in a comprehensive, systematic, planned and documented manner. It includes the organisational structure, planning and resources for developing, implementing and maintaining policy for environmental protection.WHY E.M.S. ? / OBJECTIVES OF E.M.S. * Serves as a tool to improve environmental performance. * Provides a systematic way of managing an organization’s environmental affairs. * Is the aspect of the organization’s overall management structure that addresses immediate and long-term impacts of its products, services and processes on the environment. * Gives...
Words: 1131 - Pages: 5
...ISO (the International Organization for Standardization) ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. ISO 9000 The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. Standards in the ISO 9000 family include: * ISO 9001:2008 - sets out the requirements of a quality management system * ISO 9000:2005 - covers the basic concepts and language * ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective * ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems. ISO 14000 The ISO 14000 series of standards was developed by ISO Technical Committee...
Words: 1576 - Pages: 7
...Date: 10th March 2014 Lecturer: Paul Tracey | | | | Table of Content Item Page Introduction 2 What is ISO 9001 - Quality management system........................................2 ISO 9001:2008…………………………………………….........................2 The Concept of Quality Management……………..…………………...….3 The major clauses and sub-clause are:…....………….…………………....4 Quality Management Principles:…………………………………………..5 Audits, reviews and assessments…………………………………………..6 Single-Loop Learning Model……………………………………………...6 Double-Loop Leaning Model………………………………………….......7 References………………………………………………………………....8 Appendix…………………………………………………………………..8 Assess how a quality management system standard is supposed to work to aid the relationship or relationships between a buying organisation and its supplying organisations. Introduction Any organisation can benefit from implementing an effective quality management system. The foundation of a quality organisation is the concept of the customer and supplier working together for their own benefit of receiving the end product in the way in which they want the product to be. For this to be effective, the customer-supplier interfaces must extend internally and externally in the organisation. What is ISO 9001 - Quality management system? The ISO 9001 addresses certain aspects of quality management and contains some of ISO’s standards. The standards provide guidance and tools for companies and organizations...
Words: 2710 - Pages: 11
...INTERNATIONAL STANDARD ISO 9001 Fourth edition 2008-11-15 Quality management systems — Requirements Systèmes de management de la qualité — Exigences Reference number ISO 9001:2008(E) © ISO 2008 Provided by Pronorm AS for Det Norske Veritas AS (DNV) 2008-11-19. Reproduction is not allowed. ISO 9001:2008(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat accepts no liability in this area. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. COPYRIGHT PROTECTED DOCUMENT © ISO 2008 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISO's member...
Words: 13133 - Pages: 53
...ISO 9001:2008 English – Chinese Bilingual Quality management system – Requirement 质量管理体系 – 要求 Copyright reserved, for reference to Intertek systems certification customers only ISO 9001:2008 Introduction 引言 0.1 General 总则 The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by a) its organizational environment, changes in that environment, and the risks associated with that environment, b) its varying needs, c) its particular objectives, d) the products it provides, e) the processes it employs, f) its size and organizational structure. 采用质量管理体系应当是组织的一项战略性决策。一个组织质量管理体系的设计和实施受下列因素的影响： a) 组织的业务环境、该环境的变化或与该环境有关的风险， b) 组织的不同需求， c) 组织的特定目标， d) 所提供的产品， e) 所采用的过程， f) 组织的规模和组织结构。 It is not the intent of this International Standard to imply uniformity in the structure of quality management systems or uniformity of documentation. 统一质量管理体系的结构或文件不是本标准的目的。 The quality management system requirements specified in this International Standard are complementary to requirements for products. Information marked “NOTE” is for guidance in understanding or clarifying the associated requirement. 本标准所规定的质量管理体系要求是对产品要求的补充。“注”是帮助理解、澄清有关要求的参考性信息。 This International Standard can be used by internal and external parties, including certification bodies, to assess theorganization's ability to meet customer, statutory...
Words: 6882 - Pages: 28
...Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective, the customer-supplier interfaces must extend into, and outside of, the organisation, beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance.” These activities interact and are affected by being in the system, so the isolation and study of each one in detail will not necessarily lead to an understanding of the system as a whole. The main thrust of a QMS is in defining the processes, which will result in the production of quality products and services, rather than in detecting defective products or services after they have been produced. The benefits of a QMS A fully documented QMS will ensure that two important requirements are met: • The customers’ requirements – confidence in the ability of the organisation to deliver the desired product and service consistently meeting their needs and expectations. • The organisation’s requirements – both internally and externally, and at an optimum cost with efficient use of the available resources – materials, human, technology and information. These requirements can only be truly met...
Words: 2579 - Pages: 11
...A STRATEGIC ANALYSIS OF FARIDABAD METAL UDYOG PVT LTD A STRATEGIC ANALYSIS OF FARIDABAD METAL UDYOG PVT LTD ------------------------------------------------- SUBMITTED BY:- ------------------------------------------------- HARSHITA VERMA () ------------------------------------------------- ISHITA BHUYAN (12810038) ------------------------------------------------- NIKHIL () ------------------------------------------------- JYOTI NALKHALIYA () ------------------------------------------------- KARUN SETHI () ------------------------------------------------- KAMAL DEEP () ------------------------------------------------- ------------------------------------------------- SUBMITTED BY:- ------------------------------------------------- HARSHITA VERMA () ------------------------------------------------- ISHITA BHUYAN (12810038) ------------------------------------------------- NIKHIL () ------------------------------------------------- JYOTI NALKHALIYA () ------------------------------------------------- KARUN SETHI () ------------------------------------------------- KAMAL DEEP () ------------------------------------------------- Contents INTRODUCTION FARIDABAD METAL UDYOG PVT LTD is largely into manufacturing of high quality LPG cylinders. The main focus is being committed to customer satisfaction adhering to the highest standards of quality. Faridabad...
Words: 6929 - Pages: 28
...Measures and controls which are directed at environmental conservation, the rational and sustainable allocation and utilization of natural resources, the optimization of interrelations between society and the environment and the improvement of human welfare for present and future generations. Environmental Impact Assessment Environmental Management Planning Environmental Auditing Socio-Economic Assessment Solid Waste Management Air Quality Monitoring Water Quality Assessment Soil Quality Assessment Water and Wastewater Management Environmental Impact Assessment It's the study undertaken in order to assess the effect on a specified environment of the introduction of any new factor, which may upset the current ecological balance. An Environmental Impact Assessment (EIA) study is a statutory requirement in all projects that might produce considerable adverse effects. EIA does not involve any decisions about the project, nor does it restrict the citizens' subsequent opportunities to influence the project. The purpose of EIA is to increase the citizens' opportunities of participation and obtaining information at an early stage of the project, and to reveal the environmental impact so that it can be considered in the planning stage. The EIA process has to be completed before the commencement of any project. Environmental Management Planning Environment Management Planning includes the identification of mitigation and compensation measures for all the...
Words: 1527 - Pages: 7
...An organization will benefit from establishing an effective process management tool. Process management is the assembling of activities, planning, and monitoring the performance of a process. The cornerstone of an effective process management tool is the concept of reporting and improving processes with the goal of meeting consumers requirement and profitably. For a process to become effective, management must meet customer satisfaction and profitably that interfaces and extend into, and outside, the organization, beyond the immediate customers and profitability goals. The focus of this paper is improving process management at Hartman Industries, LLC. The process management that needs improvement is the company’s flowchart. Within this paper the team will also summarize, explain, and define process management as it relates to the company’s flowchart. The team will also present an implementation plan for the chosen quality improvement process and an example of the quality tools use for reducing process variability. “Companies are often in search of ways to provide a high-quality product at a reasonable price” (Kömrcü & Şahin, 2012, p. 484). Improving quality is a topic for companies small and large because producing a quality product greatly affects the survival of companies. Companies use various methodology and tools to improve quality. Hartman Industries use a flowchart as a visual representation for the company’s production process. Each step in the flowchart represents...
Words: 559 - Pages: 3
...Pittsburgh Headquarters 105 Bradford Road Suite 400 Wexford, PA 15090 724.934.9000 724.935.6825 Fax info@SRIRegistrar.com www.SRIRegistrar.com Six Sigma, ISO 9001 and Baldrige Many organizations ask “How Do these programs, processes and standards support each other?” These initiatives are not mutually exclusive, in fact, understanding and applying all, some or part can greatly improve your business performance. The following is an overview of how they work together. What is Six Sigma? Six Sigma is a statistically-based process that strengthens organizational capacity for ongoing process improvement. “Six Sigma” or “six standards of deviation” aims to reduce defects to a rate of 3.4 defects per million defect opportunities by identifying and eliminating causes of variation in business processes. In defining defects or errors, Six Sigma focuses on developing a clear understanding of customer requirements and is therefore very customer focused. The DMAIC Methodology. The Six Sigma process is based on a concept called DMAIC: • Define – clearly identify the problem, the requirements of the project and objectives of the project • Measure – to fully understand the current performance • Analyze – the measurements collected to determine and validate the root cause(s) • Improve – developing ideas to remove the root causes of variation and implement the solutions • Control – to establish standard measures to maintain performance and to correct problems as needed Motorola invented this...
Words: 1535 - Pages: 7
...Answer 1- Direct losses the bank experienced The bank’s IT such as information about client record and business data, the bank‘s furniture, computers, and other equipments. The bank can sue the building owner for leasing unsafe premises because the owner declared too expensive to repair the building and building is very tall tower. 2- Indirect cost : the bank could not use the building, the bank inabilty to hold needed conferences and meetings there is a business loss and income loss,key employee loss, loss of costumer, the bank has expenses to recover office and business. The shuttle service cost for the bank. 3- In a maximum probable loss event arising from a tornado, identify the additional losses that you would expect. After the tornado damaged, the bank’s employees and officers had no access to it over the week. There might have been life loss in this case but there are no life losses. The building has glass windows. There is a huge possible for loss of business and daily life. Dallas, Texas located in the south and mostly time south states have Tornados and hurricane therefore people should be trained. In addition, they should be trained to stay away from glass windows. There might have been employee lost. Employee benefits and other cost related with employees and the bank. I believe training can reduce the cost. Such training for an earthquake San Francisco, earthquake training is given in the high school and elementary schools. Disability or temporary damaged would...
Words: 531 - Pages: 3
