Premium Essay

Iso 9000 or Tqm

In: Business and Management

Submitted By maykov
Words 416
Pages 2
ISO 9000 or TQM

Since its birth in 1987, ISO 9000 has been successfully providing quality standards throughout the world, constantly changing and improving in-keeping with the ever-evolving business environment.
ISO 9000 as a whole is comprised of 3 major components or sub-systems, which are all responsible for different task groups of quality management:
ISO 900:2000 is a guidance document that is designed to standardize terminology and make it easier to conduct business on the global scale.
ISO 9001:2000 sets the quality requirement for quality management systems in a wide range of venues and enterprises.
ISO 9004:2000 provides guidelines for continuous performance and quality improvement of an already mature business system.
Even though ISO 9000 and all of its comonents are heavily intertwined within each other, they are still considered separate systems, or rather, TQM is a much more basic and quite a bit older system that served as a predecessor to the internationally accepted ISO 9000. In many cases TQM serves as the base for the implementation of ISO 9000, which makes for a much smoother transition to its rigorous quality requirements.
One component of ISO 9000 quality system, which I believe most closely derived from TQM is 9004:2000, taking even its most basic principle of continuous quality improvement into consideration, it seeks to emphasize the Total Quality Management principle when dealing with the aspects of quality that involve people.
Even though this is usually the aim of ISO 9001:2000, their main focus is on developing a quality system that specifically caters to the customer base and to their requirements. ISO 9004:2000 on the other hand contains many important guidelines and policies that, with proper implementation, will greatly boost the overall performance and capabilities of the entire organization. In order to be implemented ISO…...

Similar Documents

Premium Essay

Iso 9000

...Quality management principles Introduction This document introduces the eight quality management principles on which the quality management system standards of the ISO 9000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. The eight quality management principles are defined in ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach. This document gives the standardized descriptions of the principles as they appear in ISO 9000:2005 and ISO 9004:2009. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations’ performance. Contents : Principle 1 – Customer focus Principle 2 – Leadership Principle 3 – Involvement of people Principle 4 – Process approach Principle 5 – System approach to management Principle 6 – Continual improvement Principle 7 – Factual approach to decision making Principle 8 – Mutually beneficial supplier relationships The next step Principle 1 –......

Words: 1436 - Pages: 6

Premium Essay

Tqm Assignments

... 2. Mention any four principles of TQM 3. Define Quality cost. 4. Define strategic planning. 5. What are the steps involved in strategic planning? 6. What are the types of quality statement? 7. Name any two popular awards for quality. 8. What is Quality Council? 9. What do you mean by total cost of quality?? 10) Define TQM. 11)what is quality planning? 12)Define mission, vision and guiding principle. What is purpose of each? 13)What is role of senior management in TQM implementation? 14)What is an ISO definition of quality? 15)List the various levels of TQM adoption? Department of Electrical and Electronics Engineering BE EEE – VII Sem ( 2012 – 2013 ) Total quality management Assignment-2 1)Define customer satisfaction. 2. How the customer complaints are collected? 3. Define service quality. 4. Name some customer perception on quality. 5. What is employee motivation? 6. Define Kaizen. 7. List out the 5’S of Japanese methodology with its purpose. 8. Define partnering. 9. Define Empowerment. 10. What do you understand by performance appraisal? What is the use of it? 11.list the objectives of performance measures. 12.what is supplier rating? Department of Electrical and Electronics Engineering BE EEE – VII Sem ( 2012 – 2013 ) Total quality management Assignment-3 1. What do you understand by SPC? 2. List out seven basic management tools of TQM. 3. Define the term process......

Words: 525 - Pages: 3

Premium Essay

Tqm Concept

...existing lever of quality. To improve existing lever of quality. Effective utilization of resource. PRINCIPLES OF TQM:- 1.Delight the customer 2. Management by fact 3. People based management 4. Continuous improvement 5. Strong leadership 6. Quality system measure& record 7. Team work, Team accountable, correct problem 8. People oriented technology, speed. FOUR C’S OF TQM 1. Commitment  2. Comptence 3. Communication 4. Continuous improvement FACTOR AFFECTED THE COMMITMENT OF THE EMPLOYEES:- General worker attitude toward the company. General worker attitude toward the supervisor. Lever of satisfaction toward job standard. The lever of consideration the supervisor shows to his subordination. The workload & work pressure level. The treatment of individual by the management The lever of worker’s satisfaction with the salaries The level of worker pride in the company and its activity Worker reaction to the formal communication network in the organization. Intrinsic job satisfaction level of the worker. Worker attitude toward the fellow worker. OPERATIONALISATION OF THE CONCEPT:- In the company, they already have implemented TQM so through this study, I measured the degree of implementation in the organization and what are the factor that are affected the commitment lever and to check how much they are satisfaction with the TQM implement. For this purpose, I have made the questionnaire which consisting of multiple-choice questions. I......

Words: 1582 - Pages: 7

Premium Essay

Os 400 Iso 9000

...join the ranks of standardization. ISO 9000 is one of these certifications that can help companies reach great standards. The point of ISO 9000 is embedding a quality management system into a company that will help increase productivity, reduce unnecessary costs and ensure quality processes and products (What is ISO 9000?, 2012). Companies have been able to use this standardization to help them become better. ISO certification is flexible certification that can be used with many different types of companies. It is not set for just one particular field. The whole point of ISO certification is to establish, maintain and improve a company’s quality management system (What is ISO 9000?, 2012). By looking at the big picture within a company they are able to set goals for improvement and work towards the greater good. ISO has three parts of audits. The first type of audit is the adaption of standards on a company basis. Internal auditing takes places at the company level using setup standards. The next level of auditing allows consumers to evaluate the performance of a company. The consumer is able to rate the company on its processes. While most companies that go to the 2nd level of auditing, they usualy push on towards the 3rd audit, which is ISO certification. This is when an independent company comes in to evaluate the company’s ability to meet the requirements of ISO standards (ISO 9000 - Quality Management, 2012). Since ISO 9000 is recognized throughout the......

Words: 762 - Pages: 4

Premium Essay

Fordism and Tqm

...needed to build intelligent systems of labour and machines that were flexible and could quickly respond to market forces. Focus of production moved away from mass marketing and towards defining what the customer wanted. Organisations realised that they needed to develop ongoing relationships with customers and therefore they introduced effective information systems to establish and track customer needs. 1.3 Total Quality Management and ISO 9000/9001 Many organisations recognise the need to be able to measure and improve poor performance. In order to achieve this they need have a comprehensive and structured approach to improve the quality of products and services in response to continuous customer feedback. TQM requires that all employees continually strive to understand customer requirements and therefore many organisations adopted standards for quality such as ISO 9000/9001. These International Standards were developed to help organisations effectively document the elements they need to maintain an efficient quality system. The ISO 9000 series of standards is based on eight quality management principles that senior management can apply for organisational improvement: 1. Customer focus 2. Leadership 3. Involvement of People 4. Process Approach 5. System approach to management 6. Continual improvement 7. Factual approach to decision-making 8. Mutually beneficial supplier relationships Although the standards originated in......

Words: 503 - Pages: 3

Premium Essay

Experiences of Iso 9000 with Small Firms in Building Services

...Experiences of ISO 9000 with small firms in building services M.A. Atherton and P. Austin The authors M.A. Atherton is based at the School of Engineering Systems and Design, South Bank University, London, UK. P. Austin is with Austin Hall Management Consultants Ltd, Woking, UK. Introduction Small firms In the context of quality systems a small firm has been defined[1] as one run by a single manager who is the owner, or in close touch with the owner, and who knows the proce- dures which everyone in the firm should be following. Recognizing that definitions vary, more than 85 per cent of UK firms are classi- fied by Manchester Business School[2] as small. There is usually little formal manage- ment structure in a small firm, the manager effectively acts as a quality manager by fre- quently checking all the firm’s activities and so assurance of quality depends more on staff competence than documentation. Small firms often feel that they provide a better quality service than many larger firms which have the standard; thus if the client insists on the stan- dard they risk losing a good service. However, small firms often do not fully appreciate that as they grow these hands-on management Abstract Describes an approach for overcoming some of the barriers to achieving ISO 9000 faced by small firms in the building services sector. Draws on the experiences of several firms to illustrate the importance of partnerships in overcoming......

Words: 1908 - Pages: 8

Premium Essay

The Benefits of Iso 9000 Adoption and Implementation

...The benefits of ISO 9000 adoption and implementation are varied and many, some of these benefits are: 1. Dedication to quality in every procedure and work processes in the organization, every process has to be documented, this allows the organization to know the processes and how to strive for continuous improvement in all processes in the organization. Also, the abovementioned documented process help the employees to know the exact work required, thus, reducing variations that can happen in a process. With the reduction in variation, process efficacy will be improved, thus, less quality costs for the organization. 2. Recognition of quality, as an organization gets certified for ISO 9000, it is recognized by competitors and customers as having proof of the high quality process the organization employs. 3. Increased customer satisfaction, as ISO 9000 is dictated to improving product quality, its implementation results in less malfunctioning products, more efficiency and a longer product life cycle. Increased customer satisfaction also means more loyal customers every day. 4. Reduced waste, e.g. time and materials. • Strengths of ISO 9000 adoption in academic institutions: 1. ISO 9000 standards are designed for the whole organization, it requires every employee and department in the organization to be dedicated to continuous improvement, and thus, the whole academic institution will enhance its services, e.g. the library and registration departments. 2. Improved......

Words: 325 - Pages: 2

Premium Essay

Iso 9000

...ISO 9000 ISO 9000 is a series of international standards that deals with quality systems that are used to ensure that customers receive what they are expecting to receive. It sets the standards and provides guidelines on how to implement and improve a quality management system. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO 9000 deals with the fundamentals of quality management systems including the eight management principles on which the family of standards is based. These standards focus on identifying the basic disciplines and specifying the general criteria by which any organization, regardless of whether it is manufacturing or service oriented, can ensure that product leaving its facility meets the requirements of its customers. These standards ask a company to first document and implement its systems for quality management, and then to verify, by means of an audit conducted by an independent accredited third party, the compliance of those systems to the requirements of the standards. Benefits:: The primary value of ISO 9000 registration is consistent delivery of a product or service to a defined standard and improved bottom line performance. ISO registration also has a significant bearing on market creates a more efficient, effective operation increases customer satisfaction and retention reduces audits enhances marketing improves employee motivation, awareness, and......

Words: 395 - Pages: 2

Premium Essay

How Might Tqm and Iso Be Used to Improve an Organization?

...might TQM and ISO be used to improve an organization? Proper implementation of Total Quality Management (TQM) can provide an organization with the ability to improve its effectiveness, competitiveness, efficiency, and flexibility in order to best suit the needs of its customers. TQM is considered one of the lean manufacturing methods. The organization can use less man power to make a product, less cost and less waste. Employee involvement figures heavily in the success of TQM. If you have employees that want increased responsibility within the company, TQM provides employees with the opportunity to get involved, because they are each responsible for a key component of the overall process. It is also a great way to boost employee morale because they each feel a sense of pride in their role. ISO can improve an organization’s quality management. ISO 9001-2008 has eight sections that auditors use to assess an organization's quality management system. Sections 4 through 8 compose the "Requirements" portion of the standard. 1. Introduction 2. Scope 3. Terms and definitions 4. Quality management system 5. Management responsibility 6. Resource management 7. Product realization 8. Measurement, analysis and improvement The strategic tools and guidelines implemented through International Organization for Standardization (ISO) can improve an organization by tackling some of the most demanding challenges of modern business. The use of ISO......

Words: 282 - Pages: 2

Premium Essay

Tqm in a Organization

...Contents Introduction 3 What does TQM cover? 3 Deming 14 Principles of TQM 3 Total Quality and Six Sigma 5 Six sigma DMAIC process elements 6 Application where Six sigma is better 6 Difference between Six Sigma & Total Quality Management 6 Reasons for adopting Total quality Management 7 Accurate time to adopt Total Quality Management (TQM) 8 Total Quality Management Tools 9 Principles of Total Quality Management 11 1. Customer centric approach 12 2. Employee involvement 12 3. Process approach 13 4. Integrated system 13 5. Strategic & systematic approach 13 6. Fact-based decision making 14 7. Continual improvement 14 8. Communication 14 The Concept of Continuous Improvement by Total Quality Management 14 Benefits of Total Quality Management in an Organization 16 Conclusion 17 References: 18 Introduction Total Quality Management (TQM) is a philosophy with the enthusiasm of accomplishing the overall performance of the organization. This globally recognized strategic technique has several benefits that make TQM trustworthy and applicable toward the business people. These benefits may include improving consumer satisfaction, focusing on employee motivation, reducing waste and improving overall performance of the organization. TQM is a problem solving technique that particularly focuses on continuous improvement of the quality of product, process and service. In this approach the management and employee can work together for the......

Words: 4289 - Pages: 18

Premium Essay

Tqm in Education

...and rights. This is primarily achieved by developing creativity, civic and democratic values, as well as by knowledge, abilities and skills needed for everyday and professional life. Basic education is not sufficient or complete, and therefore should be considered only as a basis for learning that needs to be used all life long. Lifelong learning for all has become one of the pillars of development. Quality management is a part of management aimed at achieving quality goals through planning, monitoring, assuring and improving quality. Involving all members of the organization brings us closer to total quality control (Total Quality Management, TQM). Efficient Total quality management system in organization can facilitate quickly challenge in word market. Total quality management realize target and mission in education of young generation. TQM upgrade management quality and quality of work in education institute in general. The key points for the improvement of education are scientific and technological development, social changes and organizational changes. Education efficiency and success don’t depend just on quantity but as well on quality. The quality indicator system of education, as well as the criteria related to the quality indicators help schools to identify the crucial areas of their activities - their own advantages, disadvantages and development opportunities. JEL classification: I21, L15 Keywords: quality, quality management, total quality management, educational......

Words: 3331 - Pages: 14

Premium Essay

Iso 2000 and Its Resources

...One of the most important attributes that ISO 9000 offers are the principles of quality management, which the ISO Systems introduces. The philosophy of TQM would be of enormous benefit to any organization if properly implemented. The whole concept of TQM is aim to ensure performance through the process of Total Employee Involvement (TWI), continuous improvement and standardization. The result will certainly be * -  Committed customers * -  Improve productivity * -  Reduced costs * -  Improved certainly in operation * -  Improved company image * -  Dedicated management * -  Increase employee participation In order to have a good appreciation of the subject matter, an attempt shall be made to de-mystify the term Total Quality Management. Quality is the process of continuously improving a process and this is the foundation of TQM. Quality seeks to constantly improve the performance of everyone through improving the process even if no problem is identified. Quality, which in essence means customer satisfaction, is generally recognized today as the key to the achievement of competitive advantage. Innovation and cost reduction are still relevant, but are to no avail if costumers ultimately reject because production does not meet their expectations. Quality is achieved through people and in accordance with a basic HRM principle; investment in people is a pre-requisite. Total simply implies absolute involvement of all...

Words: 752 - Pages: 4

Premium Essay

Quality Control and Tqm

...Back to "Search By Author" Abstract Number: 002-0075 COMPARISON OF TQM AND ISO 9000 EFFECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES SECOND WORLD CONFERENCE ON POM AND 15TH ANNUAL CONFERENCE, CANCUN, MEXICO, APRIL 30 - MAY 3, 2004. AUTHORS: Micaela Martínez-Costa University of Murcia, Spain mili@um.es Facultad de Economía y Empresa, Campus de Espinardo 30100, Murcia Phone: +34968367801 Fax: + 34 968 367537 Angel R. Martínez- Lorente Polytechnic University of Cartagena, Spain angel.martinez@upct.es Facultad de Ciencias de la Empresa, Paseo Alfonso XIII, 50, 30203, Cartagena Phone: +34968325618 Fax: +34968327008 POM Back to "Search By Author" COMPARISON OF TQM AND ISO 9000 EFFECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES ABSTRACT The effect of Total Quality Management (TQM) and ISO 9000 on performance has been extensively analysed by researchers, but this sort of research has usually been developed in separated cells. However, there are few articles analysing the effect of both systems within the same sample of companies. Our paper analyses both the effect of a TQM system and the ISO 9000 implementation in company performance. A structured questionnaire using the Flynn et al. (1994) scale for measuring TQM has been used to get the data. A postal survey to nearly 3000 industrial Spanish companies with more than 100 employees was sent.......

Words: 4504 - Pages: 19

Premium Essay

Use of Iso 9000:2 Quality Management at Sears

...While ISO 9001 contains the basics of a good quality system the challenges of implementing across a large organisation with many business units can be many. Some specific issues Sears may have had to face could have included: * The tendency for people to prioritise compliance over quality * Hostility from the frontline workforce * Less than full engagement from management From the case study it is clear that Sears has paid careful attention to implementation of the ISO 9000:2000 Quality management principles due to the nature of the success of the program. Some specific examples in the text include: Principle 5 – Systems approach to management. Leadership of the program structured it so that they would achieve registration of the carry in service centres and then turn to the in home service side. Most likely lessons learned from the implementation in one side of the business were used to avoid the same issues on the other. Principle 4 – Process approach. The increase in output of the Chattanooga facility shows that processes for repair of lawn mowers was standardised and documented. A doubling of output would not be possible without such measures in place to ensure everyone was following the same steps in the same way. Principle 6 – continuous improvement could then be utilised to refine the processes as necessary. Principle 6 – Continuous improvement. The reduction of the frequency of recall rate shows application of continuous improvement in their......

Words: 659 - Pages: 3

Premium Essay

Cqi Process/Iso 9000 Improvements

...CQI Process/ISO 9000 Improvements Discuss how CQI Process or ISO 9000 could be significantly improved. Provide examples. The Continuous Quality Improvement (CQI) is defined as continuously making small incremental improvements in the processes that generate the company’s products and services. The majority of these improvements are generated from associates’ ideas and process thinking. The process stems with the information going to management. Then being reviewed by management and disseminated to determine the root cause or best approach for implementation. Thirdly a plan of action is developed and activated by a team and lastly progress is measured periodically for improvement. “CQI and outcomes assessment are two interrelated concepts. The products of outcomes assessment form the basis for CQI. Once you have assessed the outcomes of a program or a professional practice, you then strive to continuously improve the quality of those outcomes to better serve the clientele” The process could be significantly improved by seeking the advice of those with hands on experience, regularly and in a timely fashion. Front desk workers are usually the ones who inadvertently receive suggestions or comments from consumers during their check in or out . The consumers are more willing to advise them because they appear defenseless and seem more concerned with pleasing them. One customer may comment on having wifi in the room and instead of just the lobby. The......

Words: 545 - Pages: 3