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Iso Business and Management

In: Business and Management

Submitted By shekhawat
Words 761
Pages 4
ISO - Policies Organizations rely on customers. Therefore:
Organizations must understand customer needs. Organizations must meet customer requirements. Organizations must exceed customer expectations.
QM/ISO policies/WCM/AA/050808 1

ISO - Policies Organizations rely on leaders.
Therefore: Leaders must establish a unity of purpose and set the direction the organization should take. Leaders must create an environment that encourages people to achieve the organization's objectives.
QM/ISO policies/WCM/AA/050808 2

ISO - Policies Organizations rely on people.
Therefore: Organizations must encourage the involvement of people at all levels. Organizations must help people to develop and use their abilities.

QM/ISO policies/WCM/AA/050808

3

ISO - Policies Organizations are more efficient and effective when they use a process approach.
Therefore: Organizations must use a process approach to manage activities and related resources.
QM/ISO policies/WCM/AA/050808 4

ISO - Policies Organisations are more efficient and effective when they use a systems approach.
Therefore: Organizations must identify interrelated processes and treat them as a system. Organizations must use a systems approach to manage their interrelated processes.
QM/ISO policies/WCM/AA/050808 5

ISO - Policies Organizations are more efficient and effective when they continually try to improve.
Therefore: Organizations must make a permanent commitment to continually improve their overall performance.

QM/ISO policies/WCM/AA/050808

6

ISO - Policies
Organizations perform better when their decisions are based on facts.
Therefore: Organizations must base decisions on the analysis of factual information and data.

Organizations depend on their suppliers to help them create value.
Therefore: Organizations must maintain a mutually beneficial relationship with their suppliers....

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