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Singapore Management University IS 101 Individual Project
Cheng Ching Yi

Auto Dynamac Service Trading Pte Ltd
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Business Proposal
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21 September, 2014 Mr Raymond Cheng Director of Operations Auto Dynamac Service Trading Pte Ltd

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Re: Proposal to Augment Business Efficiency and Business Processes In Auto Dynamac
Dear Mr Cheng, I would like to thank you for taking time off your busy schedule to give me the opportunity to address and improve the current efficiency of the business processes in our company. During my 7 year tenure in the company, i have observed several operational inefficiencies and i would be highlighting and offering my solutions in a detailed implementation plan.

Current Situation!
Auto Dynamac is currently using a custom-made “Motor Workshop System” (MWS) which includes basic management tools such as customer database, inventory management and generating daily sales reports. Previously the customers’ information, requests, physical inventory and company’s accounts were done by manually recording the details into hardcopy record books. It took up time, space and did not allow the flexibility of use among users as there was only one copy. Therefore when MWS was first introduced in 2008, it helped to streamline the company’s business processes and its operational efficiency by decreasing the time needed to get the job done. However due to the ever-improving technology and the increasing needs and expectations of the consumers, our current business process framework is now considered to also be relatively back-dated. The MWS sought to increase the efficiency of keeping track of information as compared to manual recording, however it is not able to integrate the different processes of different departments together and a lot of work had to be still done manually. The productivity and efficiency of

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