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Assignment: VoIP Jonathan Schuth IT242 10/13/2012 Adam R. Moneypenny

Assignment: VoIP The case study I read to research how VoIP was beneficial to an organization was the one Cisco released that details why they needed one, how it improved operations, and the many advantages that came with the implantation of VoIP. The case study highlights how this was the largest implementation of an IP telephony system in industry history (Cisco, 2002). Cisco, and many other companies, always has looked for ways to reduce costs, increase revenue, and become more efficient, and all three of these criteria were enhanced by the implementation of VoIP as the main telephony system for their organization. Cisco (2002) goes on to talk about how telecommunications, within the organization and externally, over the internet was the next logical and necessary frontier for them. They treated the change to VoIP from PBX not just as a replacement for the telephony system but as another application that enhanced their overall IT strategy and fit nicely into the existing infrastructure (Cisco, 2002). The benefits of changing over into an internet based telephony system not only improved the efficiency of the current PBX system but brought many operational and cost advantages as well. Operations were improved by using one system that could handle voice, data, and video over one single network infrastructure. This meant that personal and workgroup productivity was increased, improvements in the ability to respond to customers were enhanced, and overall operational costs

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