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Jc Penneys

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Submitted By mattgkorn
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Pages 3
Matt Gerstenkorn
J.C. Penney Exercise
Dr. Robert H. Ross
Marketing
J.C. Penney Exercise Small and midsize businesses play an important role in our economy. Every day, they fight for our attention while also trying to gain any leverage they can over the big box retailers like Amazon, Target, Wal-mart, and more. There’s no doubt that social media is playing a crucial role in this battle. So the question is, how could J.C. Penney's even attempt to keep up with these massive retailers through social media? The impact of social media on a company's bottom line is tough to quantify, with no hard data on how millions of Facebook fans translate into sales for stores. But during the holiday shopping season, a roughly two-month period when retailers can make up to 40 percent of their annual revenue, stores are uncovering a valuable use for all the seemingly useless online muttering: market research. I believe J.C. Penney's could most utilize the like button. When people press the "like" button, they are giving their seal of approval for a particular company's page which could also lead to people commenting on how much they like the leather boots they just bought. Those are the people that are helping everyone from independently owned small shops to the nation's biggest retailers make decisions about what products to stock up on, what to play up on the sales floor and what promotions to offer online. The way that J.C. Penney's could utilize twitter is by using the common theme is that all the major retailers. They have taken time to build a following by engaging with consumers and using Twitter as a two-way method of communication. The varying brand images and target demographics of these businesses show that almost any consumer retailer can achieve success on Twitter if they are willing to invest time engaging with their followers. Simply pushing out marketing messages is boring and won’t get you far brands need to make sure they respond to @mentions and deal with customer queries as well as offering branded content and product ideas, otherwise they’re missing the point of social media. Google is now letting businesses use YouTube to sell products. J.C Penney's could utilize YouTube's "Buy Now" button. When the user clicks “Buy Now,” they’re presented with the option to select the products they want to purchase. From there, users can comparison shop from stores that have the product available, and see if it is in stock. When they click on one of the stores, they’re taken to the product page on that store’s site. People consumer videos from their YouTube homepage stream, when they’re shared via social media, and when they’re embedded on other web pages. None of these scenarios will cater to sales through this new feature (unless ads pointing to the channel as the landing page are placed within the videos). But this could just be a starting point, and could grow into something much bigger.

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