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Jean Campbell Profile in Servant Leadership
By
James Michael Crunkleton
Walden University
A Project Presented in Partial Fulfillment
Of the Requirements for
DDBA 8151 Organizational Leadership: Doctoral Theory and Practice for Doctoral Business Administration Studies
Instructor: Doctor Annie Brown
September 2015

Abstract

On January 17, 1994 a major earthquake struck the San Fernando Valley in Los Angeles. Synergistic Systems Inc. a computer based medical billing company headed by Jean Campbell was damaged by the earthquake and challenged to its core Kouzes &Posner (2002). Due to Jean’s servant leadership, the company survived the earthquake as an ongoing concern and continues to thrive as a trusted firm that employs 200 people and handles over two hundred million dollars in charges for more than twelve hundred physicians in eighty-four medical groups throughout the United States Kouzes & Posner (2002). This paper will identify the servant leadership dimensions demonstrated by Jean Campbell that contributed to Synergistic Systems Inc. not only surviving the earthquake but growing and thriving during this unfortunate incident.

Jean Campbell Profile in Servant Leadership
As Jean Campbell was looking at the damage to SSI that had taken place from the earthquake, she was already formulating a plan for keeping her clients informed of the company’s status. Communication and listening not only to ones followers, but to one’s clients is a characteristic of a servant leader Northouse (2013). By applying this characteristic, Jean demonstrated to her clients that although SSI had been struck by disaster that she were also mindful of their needs. Jean’s initial objectives were to keep revenues flowing to her clients and to be fully operational within two weeks Kouzes &Posner (2002). This is an excellent demonstration

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