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Job Description & Person Specification

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Submitted By Keeper13
Words 323
Pages 2
Customer Service Representative (01HWT)
Belfast, Northern Ireland, United Kingdom GB

Hours of Operation: Monday-Sunday 7am-3.30pm
Working in conjunction with our new Global Telecommunications Client, we currently have exciting full and part time Customer Service opportunities available. Job Description
We are seeking ‘Brand Ambassadors’ who will be the first point of contact in responding to telephone and email queries. The key responsibility of this role is to provide effective one call resolution to a range of enquiries by troubleshooting using online tools.
To succeed in the role you must be able to multi task while ‘thinking on your feet’. We are looking for dynamic, resilient candidates, with a confident, positive attitude and excellent interpersonal skills.
Previous experience in a similar call centre based customer service role is essential.

Customer Service Representative (01HWT)
Belfast, Northern Ireland, United Kingdom GB

Person Specification
We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job. Essential Criteria
• Excellent Communication Skills
• PC literate, with the ability to work comfortably with multiple systems
• Proven Customer Service experience
• Excellent people skills and the ability & interest to develop great relationships with our clients’ customers
• 'Can do' attitude, initiative and genuine commitment to customer service and continuous learning

Desirable Criteria
• Proven experience in a call centre environment
• A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi-tasking

Customer Service Representative (01HWT)

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