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Jobs Everyday Case Study

In: Business and Management

Submitted By cmeonindia
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JOBS EVERYDAY – THE RECRUITMENT EXPERTS

THE CASE NARRATIVE
It is Monday morning (March 5th 2012) – a beautiful sunny day in Bangalore. Sangeetha Kriplani stares at the meeting minutes from last Friday’s meeting, and sighs with anxiety. All senior staff from Jobs Everyday (JE) was gathered to be addressed by the CEO Praveen Joshi who was quite upset after the annual service review. “How come we are the last to know about some openings”, “Why is it that we take too much time to process the applications”, “No wonder the better candidates don’t wait to hear back from us!”, “I want to see different ... oh yes MUCH different results by the next review – Let’s hope we still exist by then!!!” etc. were some words that have been echoing in Sangeetha’s mind throughout the whole weekend.
Sangeetha is the new Manager of the Business Analysis and Improvement team at Jobs Everyday, and has 6 Business Analysts (BA) working under her, all who have been at Jobs Everyday for years. She has been there for only 3 weeks and has felt that the other Business Analysts often show a cold shoulder to her... Sangeetha is passionate about processes, but has difficulty to get her Business Analysts colleagues to see the value of ‘process’ thinking. After one of her debriefs last Monday - she overheard at the lunch room one BA saying to the other “What is it with ‘Process-Sangeetha ?! ’...
Just half an hour from now, Sangeetha has a second meeting with the senior management at Jobs Everyday, and knows that she will be asked to initiate and manage some “serious improvement initiatives”. She will need talented process thinkers who can help her with this, and knows that her current team does not have the capabilities, skills and passion she needs for this to work. Sangeetha picks up the phone and rings a Business Process Improvement and Innovation (BPII) consultancy service provider to see

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