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CASO FEDERAL EXPRESS

1. Defina cual es el negocio de Fedex

Proveer servicios logísticos, de alto valor agregado, así como servicios comerciales y de transporte relacionados a través de compañías con operaciones integradas con el uso de 420 aviones, 30000 furgonetas y 96000 personas que trabajan de manera sincronizada para repartir mas 1.5 millones de paquetes diarios con sucursales que funcionan en más de 210 países de todo el mundo esforzándose al máximo para desarrollar relaciones de beneficio mutuo con sus empleados, socios y proveedores
Fedex Express ofrece la entrega desde 1 hasta 3 días hábiles en estados unidos y en más de 210 países de todo el mundo también ofrece los servicios de Fedex Express Freight para envíos en pallet de más 150 lbs.
En una restructuración se ha visto por conveniente implementar nuevas alternativas de servicios como servicio de carga pesada ya sea vía aérea o terrestre y transporte de documentos importantes sin descuidar la fidelidad la puntualidad y sobre todo la calidad q lo llevarlo al sitial que le corresponde.

2. ¿Cuáles son las bases del éxito de Fedex?

* Invertir en la última tecnología para optimizar procesos (invertía cerca del 6% de sus recursos en tecnología) * Realizaban mediciones de la calidad y los fallos en el servicio fomentando así la mejora continua. * Cultura corporativa y fuerza laboral identificada con la empresa generando lealtad y eficiencia de los empleados. * Expansión estratégica en todo el mundo. Ampliando su alcance mundial para aprovechar nuevos mercados. * Remuneración a los empleados en base resultados obtenidos * Retroalimentación a los empleados en todos los procesos * Buen servicio y confiabilidad de los

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