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Kaplan It 402 Unit 2

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IT Consulting Skills: Unit 2 Assignment
Jon Doe
Kaplan University

IT-402
Instructor
08.31.13

Questions asked to the client to challenge some of their assumptions and reveal their true needs: * Specifically, what area of the SAP program are you not able to implement? * This question is to determine the successes and limitations that they are currently experiencing to get a better picture of the current status of the implementation and whether they have met with any portion of success or if they have been unable to make use of the software at all. * What were the flexibility and integration limitations exactly for your in-house software suite? * This question can be used to determine what particular shortcomings their original software held and examine what could have been done to alter the system to make it work. * What do you feel worked well with your prior software and how does that relate to the functions of SAP? * We need to make a determination if Sap is able to provide the service that they are looking for or if another product better fits their needs for comparison. * What work has been done to this point to implement the SAP suite? * This will give insight to any part of the system that is functional, the stumbling blocks that are currently faced, and successes they have experienced. It will also provide clues to whether the software is functional but meeting resistance from users who preferred the in-house system, which has a likelihood of occurrence in most businesses. * What are your expectations from a software suite for functional use? * This is a good way to determine if their expectations are realistic for the software they plan to implement. * What steps has the software provider taken to assure that you have the needed implementation materials and training for the SAP system?

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