...Conflict Resolution in the Workplace: An Interdisciplinary Prescription for a Healthier Organization Introduction Conflict is rarely defined within organizations; instead, examples are given ranging in scale from mild tension with a colleague caused by miscommunication all the way to interinstitutional conflict involving many stakeholders competing for resources (Zweibel, Goldstein, Manwaring, & Marks2008). Unidentified, and under resolved conflict in an organization can lead to mountainous waves of tension that infect the everyday work environment with decreased productivity and burnout. The focus of this paper will be to examine the effects of conflict resolution through an analysis of business, psychology, and cultural and ethnic studies. Business. Business is the concept of providing goods and services to customers with the prospect of making a profit or not. Human resources (HR), a sub-discipline of business are concerned with the implementation of policies, tools, and strategies related to the management of people. People and problems co-exist. It is impossible to have one without the other. The Nominal Group Technique (NGT), an HR tool, can be used in a conflict situation in the workplace in order to establish the perceived causes of employment relations conflict (van der Waal & Uys 2009). Psychology. The science of psychology focuses on the mental and emotional behaviors of groups and individuals. The psychological process of mentally diagnosing...
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...Team-Building exercise for Conflict Resolution Stephanie Wynn BUS610: Organizational Behavior Peggy Morrison December 5, 2011 Conversely, there is differencing of elements that makes up a team. A group has arrived to a team status when leadership becomes a shared activity. To become an effective leader an individual must possess the skill of competency. The role of accountability shifts from strictly individual to both individual and collective. (Kinicki, and Kreitner, 2009). The responsibility of leadership will exemplify the traits to delegate responsibilities amongst members. A common goal of the team is to form a vision or mission statements between their peers. This will establish a clear vision as to what the team wishes to build upon. Forming a sense of commitment among the team, problem solving becomes a part of life as opposed to a part-time movement. Finally the effectiveness of the team is measured by the group’s collective outcomes. Further, weighing the pro’s and cons to involvement of groups in decision making process can be cost effective. Research confirms that groups outperform the average individual by a long run. Therefore, our text mentions five important issues to consider when utilizing groups to making team building decisions. Groups are less effective than any one individual. The concept “two head are better than one” rings very clear in an environment setting. A group who presents the elements of over-confidence can foster “groupthink”. Our...
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...result, it is now commonplace to use Alternative Dispute Resolution (ADR) to resolve these disputes. More agreements often contain mandatory arbitration provisions that are legally binding and enforceable. In addition, almost every court or administrative agency empowered to hear cases now requires mediation as part of the formal adjudication process (Spangler, 2003). Abstract: Arbitration plays a crucial role in commercial procurement. Ideally, solid contractual agreements would alleviate disputes between parties. In most cases, disputes result from the terms of the contract rather than the actual contract itself. Arbitration offers dispute resolution that eliminates the need for costly litigation and time-consuming disputes in the courtroom. This paper considers the role of arbitration in contracted procurement. Additionally, it considers alternative dispute resolution (ADR) as a whole as arbitration is a subset of ADR and will discuss their relative advantages and disadvantages in comparison with traditional litigation. The aged concept of arbitration has recently begun to reach tremendous levels of popularity in the acquisition realm. Dictionary.com defines arbitration as, “the hearing and determining of a dispute or the settling of differences between parties by a person or persons chosen or agreed to by them”. Solving disputes through arbitration is by no means a modern concept. The first modern arbitration statute in the United States...
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...employment relations debates. WERS logo Acas is proud to co-sponsor the Workplace Employment Relations Study (WERS), a national survey of people at work in Britain. It is the flagship survey of employment relations in Britain. WERS has been undertaken six times; most recently in 2011 (reporting in 2013). A full range of WERS-related materials, information and advice, including a bibliography of secondary analysis, is available at the official WERS website: www.wers2011.info. Keep up to date with Acas policy and research news and publications The Acas Blog: Read and comment on views, experiences and insights on employment relations policy and research shared on the Acas policy blog Subscribe to policy and research email updates: Sign up to email updates of articles, policy discussion papers, and the latest research from the Acas Strategy Unit and the Research and Evaluation Section. We will not share your contact information with any external organisations. View our full Acas privacy policy for further information. Research papers 2015 •pdf Arbitration in collective disputes: A useful tool in the toolbox [819kb] Ref: 05/15 This report outlines the findings from the evaluation of Acas' Arbitration service. The research covers qualitative interviews with 13 users of the service, including Acas arbitrators, conciliators, employers and union representatives. The research showed that the numbers of cases have declined in recent years, but users continue to welcome...
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...HRM 603: Comparative Studies of Industrial or Employment Relations Assignment 1 Trimester 3 2013 HRM 603: Comparative Studies of Industrial or Employment Relations Assignment 1 Trimester 3 2013 Name: Cagi Merelita ID no.: 2011001230 Table of Contents Introduction 1 The development & evolution of IR/ER system 2 The development & evolution of IR/ER system in the Fiji Island 3 The IR/ER system of Australia against that of the Fiji Islands 4 The emerging issues & recent trends in IR/ER in both nations 5 Considered key roles & responsibilities by the major actors in an IR/ER system in each country 6 Major actor’s roles & responsibilities that are considered most significant in an IR/ER context & why 8 Bibliography 9 Introduction Employment Relations are the employer and employee relationship, it also describes the relationship between workers and employers in business (Employer and Employee Relations, 2011). Employment Relations is important because it encourages motivation, it builds up the reputation of a worker and the business through the increase in number of potential customers, investors and staff, increase in productivity output, efficiency and profit levels (Employer and Employee Relations, 2011). With the changing industrial landscape in every country or nation, the growth of new townships/cities and the dispersal of activity, a process of ‘industrial culturalisation’...
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...MGT/311 Riordan Manufacturing – Team Strategy Plan Part I. Team Strategy Plan Being part of a group of newly hired team the Superintendents at Riordan Manufacturing believes in trusting teams; also, this is the key way to suppling work duties and completing a job on time. Teams will start to develop from present employees and some will be new hire. This purpose of the teams is to begin production of the newly designed CardiCare Valve heart valves at the Pontiac Michigan provision. The objective of this team strategy plan is to identify strategies available to build the teams. In addition, there are challenges or barriers that may occur. Then we must know how to determine the best strategy and discussed. Finally, to ensure effectiveness, certain procedures that had to be taken to determine each team’s success. There are many strategies to bring into play in creating successful teams. After selecting team members, the superintendents will have to agree on what strategies are helpful in team building. Than their will have to be a leader, so creating a leader for the teams will build certain members of the team so they will know what his or her role is, and the workload can be evenly distributed. An excellent leader will distribute workers skills and put a person into the right job task within the team. Some team building strategies will make sure that the groups who make up your production work together as a team towards the same goal. Having understanding by empowering...
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...Trade Unionism Have Affected Employee Relations 6 1.3 Role of Main Players in Employee Relations 8 2.0 Understanding the Nature of industrial Conflict and Its Resolution 10 2.1 The Procedures an Organization should follow in dealing with Conflicts 10 2.2 The key features of employee Relation in a Selected Conflict Situation: 12 2.3 Effectiveness of procedures used in a selected conflict situation 14 LO3 Understanding collective bargaining and negotiation processes 15 3.1 The role of negotiation in collective bargaining 15 3.2 The impact of negotiation strategy for a given situation 17 Win-Win Strategy 17 Win-Lose Strategy 17 LO 4 : Understanding the concept of employee participation and involvement 20 4.1 The influence of the EU on industrial democracy in the UK 20 4.2 Comparing of the methods used to gain employee participation and involvement in the decision making process 23 4.3 The impact of human resource management on employee relations 24 Conclusion 26 References & Bibliography 27 Introduction The Purpose of this assignment to acquire knowledge and development of skills about employee Relations (Relations between an employer and a collective workforce, typically through a recognized union), its nature, historical background, types, and European Union roles in its development. It also encompasses the industrial conflicts such as strike, lock out etc. and the procedure for solving those dispute to ensure smooth business operation. Further purpose of this assignment...
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...Bahawalpur, Punjab, Pakistan Tabinda Kiran (Corresponding author) Lecturer, Management Sciences The Islamia University of Bahawalpur, Punjab, Pakistan ABSTRACT The main intention of writing this paper is to develop understanding about the concept of collective bargaining, its scope and implementation issues in HBFC Pakistan and in light of problems that they face in collective bargaining suggest some factors for effective collective bargaining. Simple random sampling was used for collecting data from population. In-depth interviews are conducted formally and informally. Based on the analysis of data gathered in HBFC it was found that there is no proper communication between union and management. They have misconception between them and the management does not properly recognize the union. And there is also the involvement of politics in collective bargaining. So there is need of some improvement in collective bargaining process and also realize the importance of union and collective bargaining. The type of this research study is exploratory. Most of management member in the organization were not agree to share any information and some of them became very aggressive when asking for data collection so that it was very difficult to interpret the results. Key words: COLLECTIVE BARGAINING (CB), TRADE UNION, HBFC 1. INTRODUCTION: Collective...
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...Effective Methods of Resolving Conflict in a Diverse Workplace Running head: RESOLVING CONFLICT IN DIVERSE WORKPLACE Your name here Your University name here Table of Contents Abstract 3 Problem Statement 4 Literature Review 10 Draft Research Design 22 References 29 Abstract Workplace conflict must be analyzed as a social phenomenon and this social context means that conflicts are caused by a wide variety of factors, including an increasingly diverse workplace. The focus of this study is on how these forms of social conflict are managed and resolved in the workplace – which has become increasingly more diverse in recent years – with particular attention to innovative perspectives that facilitate better understanding of conflict resolution and improve approaches to conflict management. Managing conflict is undoubtedly one of the most critically important dimensions of the management of the employer-employee relationship. While conflicts or disputes are a natural result of the structure and operations of the workplace, employers need efficient ways to resolve such conflict quickly and fairly to avoid the many negative costs generated by unresolved problems. As the generally weaker party in the relationship, employees need the protection provided by both formal and informal dispute management systems aimed at achieving organizational justice. This issue, as well as many others, is addressed through...
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...Assignment The first week’s assignment focuses on developing a plan to gain knowledge about key course concepts and apply those concepts in an organization. Begin by reviewing the objectives for the first week of the course as well as the Week One mind map. Next, study the scenario and work briefly through the simulation assigned for Week One. During the process, identify the concepts in the objectives and mind map that the scenario and simulation reflect. Finally, read the assigned text materials to develop knowledge about the concepts. Additional reading of research on the concepts in the library will enhance knowledge further. An essential business skill is the ability to communicate concise information while providing a well-researched response. In this assignment, demonstrate that skill by completing the worksheet on the following page. The example below is from the MBA/500 course using the Global Communications scenario. Use this example to help understand the assignment’s requirements. The worksheet should not contain simple one-word or even one-sentence answers; it should adequately demonstrate, in short paragraphs, graduate-level thinking about the situations presented in the scenario, the simulation, and the reading materials. Week One Assignment Worksheet |Concept |Application of Concept in Scenario or Simulation |Citation of Concept |Personal Experience in your | | | ...
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...Is industrial harmony a myth? By: Pratik Hire Roll No: 90 Section: B The employment relationship between employer and employee is a very special type of exchange. One crucial distinguishing feature is that it involves both market and managerial relations: a price is fixed for the labor expended, but management then determines the tasks actually carried out. Another feature is that the relationship is in a state of continuous flux. There are constant pressures for one party or another to adjust it: employees or employers may want to adjust the price or the content and manner in which work is carried out. Conflict is thus an inherent feature of the employment relationship. But the pursuit of self-interest is so deeply ingrained in the human nature that the tendency has been always for the top-dog to exploit the under One. Industrial harmony thus, has always been seen as an ideal concept. The objectives of maintenance of industrial harmony is not only find out ways and means to solve conflicts or to settle differences but also to secure the unreserved cooperation of and goodwill among different groups in industry with a view to drive their energies and interest towards economically viable commercially feasible ,financially profitable and socially desirable channels. It also aims at the development of a sense of mutual confidence, dependence and respect and at the same time encouraging them to come to closer to each other for removing misunderstanding, redressing grievances...
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...Assignment Employment Conflict Management Concepts Worksheet Concept | Application of Concept in Scenario | Citation of Concept in Reading | Personal Experience in your Organization | ConflictI know this may seem like an elementary concept, but it is the reason for the scenario and for the class. It is not just another concept; it is “the concept”. | There are many conflicts that we can see in the scenario of Coastal County Clerk of Court. We see the conflict between the management styles of the former Clerk, Art Brewer, Stan Accord, the new Clerk, and Dennis Munger, the aspiring Clerk. Through the scenario there is a difference in how elderly employees should be treated, and if employees should work full days or be allowed to be out in the community. The major conflict arose when Accord laid off 15 employees including Munger and Mr. Bodkin. | “The study of conflict is a basic human requirement and the practice of constructive conflict is an essential set of interpersonal skills.”(Wilmot & Hacker, 2007, ch. 1.) | I have experienced many conflicts while in working environments. I remember one time in particular when I had a conflict with a superior of mine who wanted to fire me because I said I couldn’t work on Sundays due to my participation in the local church. He would not work with my schedule and had it out for me. With help from management we worked out our differences. This is one of many examples of conflict in the workplace. | Types of Goals:...
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...COMPETENCIES NEEDED FOR THE CONFLICT MANAGEMENT Md. Musharrof Hossain Head, HRM, ICDDR,B Competencies needed for the Conflict Management The following competencies are required for Managers for better management of conflicts: Knowledge: 01. Understand the laws and regulations that have an impact on conflict management and on organizational functioning in areas related to conflict management. 02. Understand the organizational change process. 03. Understand the design and practice of training in the workplace, including adult learning theory. 04. Understand conflict resolution theory, principles and methods, particularly as they apply to the various conflict resolution mechanisms typically part of conflict management systems. Be aware of current best practices in conflict management. Competencies needed for the Conflict Management Abilities: Ability to manage organizational change. Ability to conduct needs assessment (i.e. to discern the nature of the organizational needs). Ability to design and conduct adult training. Ability to design and conduct evaluation of program implementation. Ability to facilitate groups and build consensus. Ability to design a conflict management system (or to lead the design process). Ability to work collaboratively. Ability to assess the decision-making centers in an organization and to gain the support and cooperation of the key decision makers. Ability to mediate, or to use a mediative process...
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...Pluralist perspective of employment relations Question: Carefully define the pluralist perspective of employment relations and show how it differs from other frames of reference. What are the limits of the pluralist acceptance of different stakeholder interests at work. When, within the pluralist perspective is conflict acceptable? The topic of industrial relations generally deals with the relationships encountered by the workforce in their working lives and can equally be contributed to and studied by economists, lawyers, sociologists, and psychologists, to name but a few. The capacity of the topic spans from the individual in relation to the organisation through to the shop floor, all the way to national and international bodies. Approaches used to define the subject matter of Industrial relations are: Industrial-based definitions, social psychology-based definitions, class-based definitions, human resource management definitions and employment relations. Industrial relations are an ever growing topic and will be continually studied by scholars to further gain in-depth knowledge to natural behaviours of the modern workplace, as advantages of a harmonious working environment is considered the holy grail of globalisation. Although there is a vast array of conceptual approaches to industrial relations, in this essay I will analyse the differences with the frames of reference most commonly known as unitarism, pluralism, and marxism. Before which I will carefully discuss in depth...
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...Running head: PROBLEM SOLUTION: COASTAL COUNTY CLERK OF COURT. Problem Solution: Coastal County Clerk of Court University of Phoenix Problem Solution: Coastal County Clerk of Court A competitive situation within Coastal County Clerk of Court’s offices has created animosity and distrust between employees and new Clerk Stan Accord. The organization has the opportunity to make the changes necessary to meet the desired end-state goals through mediation, scheduling changes, and outsourcing of computer data and storage. The organization can realize these changes with minimal emotional response by employees and management through careful meditation of the situation that has not occurred to this point. County residents will find the new organization provides more services than before in a more flexible format. Describe the Situation Issue and Opportunity Identification Throughout the scenario the idea of discrimination comes into play with multiple parties. Discrimination is perceived between Stan and Dennis, Stan and Dan, as well as perceptions of female employees. The next issue is Dennis taking a competitive stance against Stan believing he can perform the functions with a better understanding of the needs of the community. The final issue at hand deals with the lack of mediation or arbitration used between the parties. Instead the parties decided to handle issues publicly and with high emotional tolls on both sides. Stakeholder Perspectives/Ethical Dilemmas ...
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