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Kindred Todd Essay

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Submitted By juliargriffin5
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MGT 535

Kindred Todd Essay The Kindred Todd case illustrates many of the OD values and ethical situations that can arise when a consultation is performed as discussed in the Organization Development and Change text for the course. The ethical dilemmas include: misrepresentation, value and goal conflict, as well as technical ineptness. Professional values are also displayed in this case with opportunities. Stepchuck, Todd’s boss, misrepresented the firm’s situation to Todd when giving her the assignment. Todd was caught off guard when the firm’s entire senior management team was present at the initial meeting when Stepchuck told Todd it would be a meeting with the President of the firm to discuss the initial issues and next steps. Todd went to this meeting blind and was bombarded with direct questions about technical details of CQI, timeframes to expect results, plans to map key processes, steps to form quality improvement teams to identify and improve processes. The senior management team wanted her suggestions as an expert in continuous quality improvement (CQI) to increase efficiency and cut costs in their core business. Todd followed up with her boss and her concerns of being misrepresented to this firm as an expert in CQI. If CQI was the hot topic in the OD industry it should be something that Stepchuck’s firm and his associates were versed in to be in keeping with the ethical guidelines of responsibility for professional developoment and achievement. The misrepresentation of Todd to the client and the client to Todd illustrated value conflict as Stepchuck did not appropriately inform Todd of the purpose of the change effort and most importantly showed no concern when Todd informed Stepchuck of her lack of expertise. Stepchuck in fact stated that he had known the client for 10 years and they really don’t know what they want.

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