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Know Your People

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Know Your People

Brandon Andrews

COM340 Instructor Oguntolu

Week 5 Proposal

June 17, 2013

Know Your People

Overview

Technology has overtaken our lives and we have become dependent on computers to complete everyday task. Even the process of completing a degree program from a major university has migrated to the online spectrum. Ashford University is one of the many institutions that are offering students degree plans online but in order to remain successful it must provide the student with more support, reliability and maintain more consistency for students.

Formally known as St. Clare College, Ashford University was founded in 1918 as a junior college in Clinton, IA. In 2005, the school was purchased by Bridgepoint Education and the name was changed to Ashford University. The school intends to foster learning on all levels through technology. Although they do a good job of fostering learning, there are a few shortcomings that are being noted by students in all career fields.

Statement of Problem
The communication seems to break down between students and advisors over time. Upon initial enrollment the student is assigned three important contacts that play an important role in the initial success of the student. The enrollment, financial, and academic advisors do a good job of initially keeping in contact with student. Once the student begins to get in the flow of his/her schedule, the advisors seem to become less and less involved in the students educational experience. The enrollment advisor rarely keeps the student informed, or gets the input from the student on which classes they would like to take next. This is very different from a traditional university where the student gets to control their academic path. The financial aid advisor rarely keeps the student inline with what is due on their account until it is too late and

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