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Knowing Your Audience

In: Business and Management

Submitted By jacks336
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Knowing Your Audience
September 2014

Debate Topic The idea of the speaker being able to connect with his audience is extremely important. This is especially true during disasters such as the one that struck the Chilean copper mine on August 5, 2010. This incident involved 33 men becoming trapped 2300 feet below the ground and under 700 meters of granite. It is important that managers understand the components of communication and how to direct that communication effectively to both the families of the trapped miners and the employees of the company. Considerations for the different roles and people of the audience Each person concerned and connected to the individuals that are trapped has their own unique requirements, which the speaker must consider prior to any message being delivered. The families of the victims required information in efficient yet timely manner. They need to be assured that the company is doing everything within its power to help free if family members. Employees also need to be informed in a timely manner to allow foreign assistance from volunteers as need be. Employees also must be informed of the current situation to help avert fears of a similar disaster occurring in other locations. Communication must also be maintained with media outlets but this should occur only after contact has been made with family members and employees. Needs of the families receiving the message The needs of the family members receiving the message should include as much information as to the cause of the incident and how long their family members have been trapped. The message should also include details of rescue operations and survivability options within the mine. A place for family members Billy gathered should also be established with the families can have direct contact with other grieving families and receive timely notifications from the company.

The actions required before and after the message to ensure it were received as intended. The several actions must be considered before addressing the employees and their families. Ensuring all available information is reviewed is critical prior to any message being delivered all parties involved must be reassured. It will be impossible to determine the needs of all individuals soon as important that a question-and-answer section should be included to identify new targets of information and identify the needs of employees and family members.

Family statement:

Mine collapse details

Around two o’clock in the afternoon our Chilean copper mine collapse. 33 miners to become trapped and their current situation at this time remains undetermined. We have initiated an investigation dealt us determine the cause of the collapse. It is our hope that by determining the cause of the collapse we can help prevent future catastrophes.

Rescue efforts

Within all of our minds contain emergency survival equipment to help minor should they become trapped in situations just like this. Every resource available to our company is being utilized at this current time. We’ve attempted to make contact through drilling holes and attempt to find the location of the miners and I sure the families of victims that until the minor’s are located rescue efforts will continue round-the-clock.

Employee statement:

Shortly after two o’clock in the afternoon a collapse occurred within our Chilean copper mine. The result is 33 miners have become trapped approximately 2300 feet below ground. Rescue efforts are currently underway and for rules have been drilled an attempt to locate the position of any survivors. It is important for companies show a united front in the face of this tragedy. It is imperative for all employees to remain optimistic that these men will be rescued.

Currently an investigation is being concluded into the cause of the mine collapse. It is our hope that in determining cause of the tragic events we can help to ensure that mining become safer for everyone. A meeting is currently being scheduled for tomorrow at corporate headquarters for any employees or family members who seek further information or we will be there to answer any questions the best of our abilities.

References:
Weik, J. (2010). Over 30 workers trapped after Chilean copper mine collapse. Metal Bulletin Daily, (224), 65.

Andres, L (2013). Chile Mine Collapse Inquiry Ends With No Charges Filled. The World Post, http://www.huffingtonpost.com/2013/08/01/chile-mine-collapse-inquiry_n_3692578.html Retrieved on 21 September 2014.

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