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Knowledge Workers

In: Business and Management

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Week1: Homework Assignment
Review Questions: (Chapter 1 Page 46) 1,3,4,6,7,8,9,10,12,14,16

1. The term knowledge worker was coined by Peter Drucker in 1959. Basically, what his term says is that knowledge workers are typically professionals who are relatively well educated and who creates, modify, and/or synthesize knowledge as a fundamental part of their jobs. Furthermore, they are well paid because of the valuable real-world skills and the continuing learning of how to do their jobs in a superior manner; their career opportunities are much better because they make up about a quarter of the workforce in the United States and in others advanced nation, raising their numbers quickly. 3. The 10 factors that led Globalization 3.0 are: 1. The Fall of the Berlin Wall 2. The release of the Netscape Web Browser 3. Work Flow Software 4. Uploading 5. Outsourcing 6. Offshoring 7. Supply Chaining 8. In- Sourcing 9. In-Forming 10. The Steroids 4. Work Flow Software: a variety of software applications that allow software-to-software interaction. “The fall of the Berlin Wall, and thereby the downfall of communism, is one of the key events flattening the world. The fall of the Berlin Wall marked the end of the Cold War between communist and capitalist countries and the breakup of the Eastern bloc, freeing millions of people. At once, people in many former communist countries could enjoy greater freedom. For many companies, this meant a tremendous increase in potential customers as well as access to a huge, talented labor pool in the former Eastern bloc countries. Around the same time, Microsoft released the first version of the Windows operating system, which over time became the world standard in PC operating systems, enabling people from all over the world to use a common computing platform.” (ProProfs, 2005-2011) ProProfs. (2005-2011). ProProfs. Retrieved May 2, 2012, from ProProfs Flashcards:

6. In- Sourcing: refers to the delegation of a company’s logistics operations to a subcontractor that specializes in the operation or to transfer a previous outsourcing function to an in-house department; for example: the UPS which comes to be the in-sourcing provider by offering deliver packages worldwide an started to complete supply chain solutions to companies. Other online retailers as would handle all online orders themselves but, the in-sourcing agreement would allow UPS to manage Nike’s warehouse completely in order to leave Nike concentrate on his core competencies as the design of the new athletic shoes. 7. The variety of reasons that companies are choosing the outsource business activities are: a) To reduce or control costs b) To free up internal resource c) To gain access to world-class capabilities d) To increase revenue potential of the organizational e) To reduce time to market f) To increase process efficiencies g) To be able to focus on core activities h) To compensate for a lack of specific capabilities or skills

8. Governmental Challenges: Political system (political instability); Regulatory Challenges (taxes and tariffs, embargoes, import and export regulations); Data Sharing Challenges (European Union Data Protection Directive, transborder data flow regulations); Standards Challenges (Internet access and individual freedom).
Geoeconomics Challenges: Time zone differences (real time meeting can be difficult across the world); infrastructure-related reliability (roads/electricity, reliable internet connections) challenges related to economic welfare (GDP growth not distributed evenly across the world); Demographic Challenges (different rate of population growth); Expertise related challenges (different concentration of skilled workers, different costs of workers).
Cultural Challenges: National Cultures: power cultures (differences in how societies handle the issues of human inequality); uncertainty avoidance (risk taking nature); Individualism/collectivism (value placed on individuals vs. group), masculinity vs. femininity (degree to which a society is characterized as feminine/masculine); the concept of time and life focus; the differences in languages between the diverse cultures, perceptions of beliefs, attitudes, religion or social organizations. The challenges of offering products or services in different cultures: naming and advertising for products; intellectual property.

9. Information System is a combination of hardware; software and telecommunications networks that people build and use to collect create and distribute useful data, typically in organizational settings. The technical components include the entire collection of hardware, software, and infrastructure or network components. This also includes the data resources of the organization. The people and organizational components include the users who interact with the system on an ongoing basis, as well as the IT professionals who operate and maintain the technical aspects of the system.

10. Data is raw material—recorded, unformatted information, such as words and numbers. Data has no meaning in and of itself.
Information is data that has been formatted and/or organized in some way as to be useful to people. Knowledge is a body of governing procedures, such as guidelines or rules that are used to organize or manipulate data to make it suitable for a given task. Knowledge is needed to understand relationships between different pieces of information.
12. Hardware: Hardware platforms, infrastructure, virtualization, peripherals Software: Operating systems, application software, and drivers. Networking: Network operating systems, cabling and network interface cards, LANs, WANs, wireless, Internet, security. 14. Systems integration: Connectivity, compatibility, integrating subsystems and systems
Development methodologies: Steps in systems analysis and design, systems development life cycle, alternative development methodologies
Critical thinking: Challenging one's and others' assumptions and ideas
Problem solving: Information gathering and synthesis, problem identification, solution formulation, comparison, and choice.
16. Some evolutions of the Information Systems that we can cite is the world’s largest company “FedEx”. These huge company uses intensive, interconnected information systems to coordinate more than 140, 000 employees, hundreds of aircraft, and tens of thousands of ground vehicles worldwide. To improve their services and sustain a competitive advantage FedEx offers extensive services on the Internet, they have over of 15 million unique visitors per month and over 3 million tracking request per day. FedEx has become the Information Hub for a business where managing information is the Business. Moreover, to shipment tracking costumers use the site for finding out about delivery options and costs, use tools to prepare their own packages, verify them online and print bar-codes.

ProProfs. (2005-2011). ProProfs. Retrieved May 2, 2012, from ProProfs Flashcards:
Schneider, V. a. (2012). Information System Today. In V. a. Schneider, Information System Today (pp. 5, 10, 12, 13, 1, 15, 16, 21, 22, 23, 34,). New Jersey: Copyrights.

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