Premium Essay

Koko

In: Film and Music

Submitted By komzy2029
Words 411
Pages 2
Sunil Agarwal
Phone: +91-7303034700,
E-Mail: samagarwal21@gmail.com Mailing Add.: Flat no 102, A2 RNA Park colony,
Vashi Naka Mahul Road Chembur 400074

A Brief Overview

• Worked with ICICI Bank Limited as a Officer. • Significant experience in interacting with clients from diverse cultures keeping customer satisfaction as the primary objective. • Result focused and a team player with flexibility to working in diverse conditions. • Self-starter with sound communication, interpersonal & analytical skills.

Areas of Exposure

Customer Relationship & Business Development

• Analysing business potential, executing strategies to drive sales, augment turnover and achieve desired targets.

• Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.

• Identifying and networking with prospective clients, generating business from the existing Customers for achieving profitability and increased sales growth.

• Maintaining excellent relations with clients, proactively resolving customer complaints & queries to generate avenues for further business.

• Monitoring post service activities like follow- up to the customers, sending service reminders and handling customer grievances ensuring high customer satisfaction matrices.

Corporate Experience

Organisations :
ICICI Bank Limited.

• Duration: July 2011. • Designation: C-Service Officer (Retail Banking Group) • Role: Customer Service Officer

• Responsibilities: ➢ Verifications of all types of Financial & Non-Financial Transactions. ➢ Account Documentation- Saving A/C, Fixed Deposit, Recurring Deposit A/C. ➢ Solving Customer queries, Complaints & Accepting different type of Requests. ➢ Providing Service Credit to the customer if needed due to lack of service

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