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Kone Monospace

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Infosys Technologies Ltd

V G VIGNESH

Situation Analysis * Infosys holds the maintenance contract for PFS ($27billion insurance company in US) mission critical IT systems across US. * Most of the contracts relate to PFS are low value added & price sensitive business. * Infosys business model evolved from offshore outsourcing, maintenance of legacy systems, end-to-end solutions, and recently business domain excellence. There are hiring domain consultants from reputed firms. * Infosys has 3% of the annual IT spend by PFS, wherein total potential is close to 45%.
About PFS. * PFS handles a large amount of data, there by many IT systems for batch processing, office computers, network systems, internet & private extranets. * Majority of PFS, IT work has been done in-house & occasionally relied on to IT consulting firms. As a result, PFS is trying to cut cost significantly. * PFS prefers most competent single vendor in specific categories for key strategic & conceptual projects, since they felt one supplier will be most able to complete it & also gain leverage over the PFS entire IT system. * PFS realized that Procurement is one large area for lowering operating costs & improving their customer service to end users. Plan is to implement an end to end (e2e) solution for their procurement process. * Few consulting firms (Excalibur, Merrimac) claimed to have expertise in ERP, process engineering, logistics etc. but they lacked IT System maintenance expertise. Hence PFS were considering inviting Infosys also to submit a proposal, who has strong expertise on maintenance, wherein lacked in consulting & strategic projects. PFS felt Infosys learning curve shall be shorter due to which cost saving can be higher. * Infosys sets up a core team to build a proposal. The proposal should highlight value proposition.

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