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Krispy Kreme Scandal

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KRISPY KREME SCANDAL
LaVeta Reed
Brandman University
ACCU 620
November 15, 2015

Introduction

Krispy Kreme is a leading international branded specialty retailer of premium quality doughnuts. Headquartered in Winston-Salem, NC, the company has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme and its one-of-a-kind Hot Light can be found in over 1000 shops around the world. Currently, Krispy Kreme can be found in 24 countries, including the United States, Australia, Bahrain, Canada, Colombia, Dominican Republic, India, Indonesia, Japan, Kuwait, Malaysia, Mexico, the Philippines, Puerto Rico, the Republic of Korea, Russia, Qatar, the Kingdom of Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, the United Arab Emirates, and the United Kingdom (Overview, 2015).

Krispy Kreme differentiates themselves by combining quality ingredients and a vertically integrated production process with a unique retail experience featuring their stores' fully displayed production process, or doughnut making theater. The Krispy Kreme brand has several unique elements that have helped them create a special bond with their customers. Their doughnuts, which are made from a secret recipe that has been in their company since 1937, have a one-of-a kind taste that generations of loyal customers have grown to love. Their Hot Doughnuts Now sign, when illuminated, is a signal to our customers that our signature product, hot Original Glazed® doughnuts, is being made. The Hot Doughnuts Now sign is a strong impulse purchase generator and an integral contributor to their brand’s mystique (Overview, 2015).
Analysis
It is said that the three factors of fraud are motivation, opportunity and rationalization (Weirich, Pearson, & Churyk, 2014, p. 230). The Krispy Kreme scandal was about desire and uncontrolled motivation. Krispy

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