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Ksa Statement

In: Business and Management

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KSA Statements: Customer Service Associate Student Name | Joseph Williams |

| Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Customer Service Associates are expected to give great customer service. By giving great customer service, it ensures that customers are more likely to return. | Prior retail experience preferred but not a requirement. First-time job applicants encouraged to apply. | Bilingual employees preferred but not a requirement. High school diploma minimum required. | Quick thinking and must be able to handle any situation that may occur to rectify the situation. Have to stand for long periods of time. | 2 | Associates are expected to handle cash register operations such as making sure the customers receive the correct change | Prior cash handling experience preferred but not a requirement. | High school diploma minimum required. Should be able to have basic arithmetic skills | Must be able to count effectively when handling money around the registers and verifying money count with managers. | 3 | Associates are to assist in store inventory. If the counts are off entirely, it can result in the store having too little or too much in stock. | Prior stockroom experience is preferred but not a requirement. | High school diploma minimum is required. Should be able to have basic arithmetic skills. | Must be able to follow directions and procedures when transporting excess merchandise into the stockroom. | 4 | Associates are expected to help merchandise the store by changing product locations, depending what the sale is for the week. | Merchandising is not a requirement. No required knowledge is necessary. | High school diploma minimum is required. Have to know basic reading comprehension skills. | Must be able to lift 20 pounds maximum. Must also be...

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