Premium Essay

Kyle Evans

In: Business and Management

Submitted By uyendoan
Words 6641
Pages 27
Sw
9B09C008
KYLE EVANS AT RUFFIAN APPAREL: STAFFING A RETAIL ESTABLISHMENT
Kevin Hewins wrote this case under the supervision of Professor Ann Frost solely (don doc) to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality.
Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca.
Copyright © 2009, Ivey Management Services Version: (A) 2010-01-27
INTRODUCTION
It was July 1, 2007, and the newly hired regional manager of Ruffian Apparel, Kyle Evans, sat in the Juniper Mall food court in Kelowna, British Columbia, sipping ( nham nhap) on his coffee. With the back-to-school rush fast approaching, it was critical to get the Kelowna store back on track. The store had been without a capable store manager for several months, and sales figures were far from optimal. In the interim ( tg chuyen tiep), Ruffian Kelowna was being run by an inexperienced full-time employee who had been granted store manager status and who was dealing with a significant staffing shortage. It was clear to Evans that this store needed help.
With his own performance evaluation and compensation tied to the success of the stores in his region, Evans needed those Kelowna sales figures to go up, and soon. Was it as simple as finding a new store manager?...

Similar Documents

Premium Essay

Kyle Evans at Ruffian Apparel

...Kyle Evans at Ruffian Apparel Problem statement The main problem of this case is that the Ruffian Kelowna store cannot keep employees due to not having competitive salaries and an unrealistic compensation program. The turnover rate for employees is high and this leads to the store not meeting the sales requirements. The store’s sales kept a downward trend, so it is time to do something to turn this situation around. The newly hired regional manager Kyle Evans will meet his new boss Jason Wilcox in two days to give a plan to deal with these problems, so there is a time limit. Background The Ruffian Kelowna store had been without a capable store manager for several months, and sales figures were far from optimal. The newly hired regional manager of Ruffian Apparel, Kyle Evans was planning to get the Kelowna store back on track, with the back-to-school rush fast approaching. And he only has two days to make a decision before he meets his new boss, the operations manager Jason Wilcox. Paramount to the employees’ job, there was an expectation of making sales called “Extreme Customer Service” (Hewins K, 2009). The idea was that employees were expected to go above and beyond when it came to understanding customer needs, providing advice and options when necessary, and generally making the shopping experience an exceptionally pleasant one. Given the diverse responsibilities at each level, goal structure and compensation systems were set up differently. Part-time......

Words: 3771 - Pages: 16

Free Essay

Film Journal

...on the story of Sarah Connor set against the backdrop of the larger conflict. The plot is exquisite in its simplicity as the machines determine to win the war before it even starts. They send the terminator (Schwarzeneggar) back through to kill Sarah Connor (Hamilton) and thereby prevent the birth of John Conner, the future resistance leader. The human resistance sends back a human, Kyle Reese (Biehn), to protect Sarah. Unfortunately for both the Terminator and Kyle, Sarah's residence is not known. So both proceed to phone booths, where they learn that there are three Sarah Connor’s in the phone book. Kyle has the advantage here since he has a photo of her, while the Terminator must resort to assassinating each Sarah Connor in order to achieve his mission. The alternating cross-scenes between the actions of Kyle and The Terminator are played in direct contrast to each other. The Terminator arrives calm, poised and untouched from his experience with time-travel. Kyle arrives pained and in physical distress. The Terminator easily kills someone and injures another to take their clothes. Kyle starts to rob a homeless man, but flees police pursuit. He does not kill anyone in the meanwhile. These scenes are inter-cut and the use of the music in both smoothes the transition as a part of the mise-en-scene. The music for...

Words: 827 - Pages: 4

Free Essay

Knockout Mice

...Knockout Mice Technology | Submitted By : Wasman ID : 11136007Course ID : BTE 402 | Knockout Mice Technology | Submitted By : Wasman ID : 11136007Course ID : BTE 402 | Modern medicine is the product of centuries of experiences in dealing with various diseases and disorders related to the human physiology. From the discovery of vaccination to the discovery of antibiotics, each medical breakthrough highlighted the success of humans in dealing with the prevailing medical issues of that time. With the discovery of the structure of DNA by Crick and Watson in the early 1950s, the focus on medical research has shifted to the understanding of the genetic cause of a particular disease. Because of this, we are now able to understand the pathophysiology behind much of the diseases that has been a mystery to us before. An example of this is cancer, which was initially untreatable, but now thanks to our ever improving understanding of the genetic and biochemical mechanisms of the disease we are almost a step closer to achieving a reliable cure. In order to understand the progression of a particular disease accurately, scientists need to recreate the symptoms in a controlled environment (e.g. a laboratory) within a living organism. Such organisms are known as model organisms, because they serve as a live model which allows us to explore the workings of the disease. Due to various ethical issues, using humans as model organisms are out of the question, so......

Words: 2525 - Pages: 11

Free Essay

Therminator

...body-builder turned actor, Arnold Schwarzenegger. What is so different about The Terminator though, is that unlike most of these films, this movie has enough depth and substance that, not only does it still bear watching now that I am older, but it also has an archive of academic theory written about it. The Terminator tells of a cyborg, a human shaped machine coated in flesh, that is sent back in time, from an apocalyptic future in which machines have 'got smart' and acted on their own to destroy the human race. The cyborg's mission is to assassinate the mother of the human's great leader, the man who taught the survivors to fight back against the machines. The woman, a young waitress named Sarah Connor, is protected only by a lone warrior - Kyle Reese - sent back to protect her by her future son, John. Reese is in love with Sarah, a love formulated from a photograph he has of her. A sexual relation with her causes pregnancy that will result in John's birth, before the pair manage to destroy the terminator, although not before Reese is himself victim to the wrath of the machine. John Connor has then in effect knowingly sent...

Words: 1075 - Pages: 5

Premium Essay

Rubric of 5s Project

...Rubric for 5S Project | | |NEEDS FURTHER |INCORPORATES | | |LACKS ESSENTIAL |DEVELOPMENT |BEST POL PRACTICES | | |FEATURES OF EFFECTIVE POL | | | | | |50% |100% | | |0% | | | | | |The project has essential POL features but has some of the |The project has the following strengths: | | |The project has one or more of |following weaknesses: |...

Words: 875 - Pages: 4

Free Essay

Twelth Night

...Twelfth Night The section of the play that I have chosen is the scene in which Sir Toby and Sir Andrew are both drunk and are throwing the balls into the stage with the fool. I chose this section because it stood out very distinctively because of all the actions that were happening in it. In the scene Sir Toby and Sir Andrew were playing around with the fool and making a lot of noise whilst the others who were living in the house were asleep. Malvolio the butler kept on coming onto the stage every so often to tell Sir Toby, Sir Andrew and the fool to be quiet. It started by the fool running to the back of the stage and grabbing the foam balls and hats and then making Sir Toby and Sir Andrew put the hats on. The musicians then started playing very upbeat and loud music whilst Toby, Andrew and the fool threw the foam balls into the crowd for them to throw back at them. This then went on for several minutes. Whilst in the middle of all this, pizzas were passed through the crowd by the fool. Every so often Malvolio would come onto the stage and when he did all the music would stop and it would go silent. He did this because everyone else in the house was trying to sleep and they couldn’t because of Toby, Andrew and the fool. Once Malvolio had left the stage all the music would start again and Toby, Andrew and the fool would start throwing the balls back into the crowd. Some members of the audience were pulled out to put the hats on and stand in the middle of the stage to catch...

Words: 337 - Pages: 2

Free Essay

Asfdasdf

...Crystal Del Raso 1024 W Cullerton Chicago, IL 60608 Cdelraso@gmail.com February 2, 2012 Deloitte & Touche 111 S. Wacker Dr. Chicago, IL 60606 United States To whom it may concern, I am interested in becoming a participant in the Deloitte National Leadership Conference. I am currently studying for a degree in Accountancy at the University of Illinois Urbana-Champaign. From the start of my first accounting class I read about the esteemed reputation of Deloitte services. One day after listening to current employees speak about their experiences I was immediately interested in Deloitte. My education at the University of Illinois has granted me with many opportunities to strengthen my ability to work well in a group as well as my leadership skills. In my business classes we are given multiple group projects where I have gained much experience in working together with others. I am usually working with students that I do not know personally and that has strengthened my ability to work as part of a team where I listen to the others opinions, ask for help when needed and effectively accomplish the work we are given. Aside from working with others in the classroom I am also a board member of a club named U.N.F.A.S. (Unidos Nuestra Fuerza Avanzara Siempre) which is a latino/a housing organization that provides workshops and philanthropic events to help students in a variety of ways. For example, I was involved in a workshop where we organized a panel of students to...

Words: 454 - Pages: 2

Premium Essay

Efficiency & Management

...Gray Case: Moss and McAdams Accounting Firm 1. If you were Palmer at the end of the case, how would you respond? If I were in Palmer’s position, I would accept Sands and Olds choice and move on as the bottom line is to work towards accomplishing the organization’s goals. Considering the toll the situation had on Olds, it would be only fair to grant his wish and ensure that things get back right on track. In addition, I would also persuade Sands to find someone who has a skill set close to Olds, so that the slipping schedule can be brought back on track and ensure that the project is completed successfully. I would also convey my message that I did not appreciate a key resource being pulled mid way to work on another project to the senior management so that this situation can be avoided if possible in future. 2. What, if anything, could Palmer have done to avoid losing Olds? Palmer should have engaged in a conversation with the Project Sponsor to explain the importance of having Olds on the Johnsonville Project, which may have encouraged Crosby to look for another suitable employee. Considering the basic nature of the Johnsonville project and the high profile status of Crosby’s project, it makes more sense for Olds to move to Crosby’s project keeping the company’s goals in mind. In addition, Crosby seemed to be relationship oriented, indeed he gave his team some rewards such as lunch at a good restaurant, game of golf, tickets to the baseball games. In contrast,......

Words: 355 - Pages: 2

Free Essay

Martha Mccaskey

...Assignment: Ethics, Responsibility & Governance – Prof. Swati Panda Case Study - Martha McCaskey 1. As Martha McCaskey, what is your plan of finishing the silicon 6 project? Please map out your detailed plan of action. The case in question requires Martha McCaskey to perform tasks in relevance to the Silicon 6 project that might hamper her integrity towards work. However, there is a major stake of her losing the promotion that she is expectant and has been promised. Furthermore, Mr. Phil Devon’s eagerness to help her in a sincere way is killing her more in the process of getting the information that she needs from him. Very primarily, our task, in imagining ourselves as Martha McCaskey lies in making sure to get the insider information from the target competitor of our company’s client. The insider information that we are now seeking is about the manufacturing of a chip for our client, so as to help our client. The constraints and challenges that lie before us in obtaining that information are as follows: 1. The potential information provider, Mr. Phil Devon is sincere in his attempt to share the information, provided that we come forth with specific information, provided by our clients. 2. Our integrity in asking for insider information, the consequence of which might invoke bad temper in Mr. Phil Devon and which might also lead Mr. Devon complaining to the concerned authorities about the whole set-up. 3. The prime challenge ahead is to get the......

Words: 1719 - Pages: 7

Free Essay

Bruce Almighty, a Lesson in Integrity

...Bruce Almighty, A Lesson in Integrity Tenetta Griffin English 225 Melissa Rigney January 14, 2014 Bruce Almighty, A Lesson in Integrity Jim Carrey is a talented comedian and I have enjoyed every film that I’ve seen him in. I selected Bruce Almighty for an in-depth film analysis because of how the talented actors helped put a unique spin on the whole god/human relationship for the modern day moviegoer. This movie is not designed to be an in-depth expose on the god/human relationship but a platform to gently remind the audience the of how important our decisions affect where we are in life and gives us a moment to pause and think about what kind of future do we really desire. In my opinion, the film Bruce Almighty utilizes Jim Carrey's comedic talents to address the heavy topic of the god/human relationship and the moral issue that the director wants the share with the audience is that our free will should be exercised a modicum of human integrity to effectively resolve our own personal issues/dilemmas. My first step in analyzing Bruce Almighty involves taking a closer look at plot development and how this movie took the universal truth concerning how mankind in general tends to get frustrated with God when things just don’t go their way while taking it down a unconventional comedic path to help lighten up the seriousness of the topic. The director of Bruce Almighty’s tells the story from a mixed point of view which means we sometimes learn what is going on at the......

Words: 3811 - Pages: 16

Premium Essay

Djkhskdad

...Chris Abernathy Block 1 5/19/13 Gran Torino ECR In the movie Gran Torino, by Clint Eastwood, Eastwood plays a racially bitter and lonely war veteran that doesn't really have a soft side at first for anyone after his wife dead. He treated everyone the same, with a grumpy attitude. He would keep to himself cause he felt it was the best thing of him to recover from his lost. He wouldn't take any hand outs or help from anyone cause he believed he could do it all by himself and didn't need anyone. The movie shows great examples of how he went from a stuck up grumpy old man to a kind hearted caring man in the end. In the movie when Walt (Clint Eastwood) catches Thao trying to steal his car late at night for the initiation because his crazy cousin and friends were trying to get him to be more of a man and be apart of the gang. After Thao was caught and held up by gun point by Walt, he manages to get away. After that the next day his cousin and friends came back around causing problems and Walt comes out and holds them up by gun point to scare them off. Thao's mom felt that Thao had a debt to Walt now for helping him out, so he had to come work for Walt for a little. Thao would be given tasks that would get him dirty and really have to put a lot of energy into. Walt started to ease up on him towards the end because he saw something different in Thao then all the other bad kids in the neighborhood. Another example from the movie is when Sue invites Walt over to a......

Words: 616 - Pages: 3

Free Essay

Ceo Visit

...softly as she gave exclusive interviews to This was also a wonderful opportunity for some local Girl Scouts to share about their own active pursuit of learning and community enrichment. The CEO was cheerful and dignified as ever as she shook hands with the bright eyed scouts. She was particularly excited to meet with a Girl Scout who is the first of her family to graduate high school and enter into higher education. Anna Maria’s visit to Texas included Honoring Cari Baker Wells. Cari is a law firm executive whose community service includes raising over a million dollars for San Antonio public schools. She also served as president of the 12th Man Foundation and led projects such as the design and completion of Kyle Field’s successful Zone Club. Wells of class 1984 received the highest honor bestowed upon a former student: Distinguished Alumni of Texas A&M University. Each of these women are striking figures who inspire and encourage. Their message is simple: Believe you can! They exemplify what is possible when you reach out, connect and cultivate several news stations....

Words: 262 - Pages: 2

Free Essay

A Changed Man

...A Changed Man Detroit Michigan used to be one the largest producers of automobiles in the country. It used to be filled with blue-collared people who worked the 8-5 shift every day and would be home in time for dinner. This all changed when the factories were shut down and production was moved over seas. Consequently, after the factories were shut down most of the white people left the city to find new jobs, causing one of the largest housing crisis in American history. Homes were being sold for cheap which caused low income ethnic groups to move in and crime to rise. Many families watched this slow change occur and watch their loved ones move away from them before their very own eyes. Clint Eastwood was one of those men that witnessed this change occur. Clint is a retired worker from the Ford plant who is a man who can’t accept the change around him. He is a man who eats chili for breakfast, lunch, and dinner, and causes nightmares by looking someone directly in the eyes. After the death of his wife, he struggled to find happiness in his life unless it involved beer and a cigarettes. His tough natured hard-working American self, gave him an image as a Christ figure that people could look up to. An individual’s identity is determined by their actions and how they able to adapt to different cultures and racial surroundings around them. Surrounding cultures can have great influences on a person’s identity or well-being. In Clint Eastwood’s case, the diverse......

Words: 2151 - Pages: 9

Free Essay

Tebow Time

...Tebow Time It has only been seven weeks since the start of Tebow Time, which is the time since Tim Tebow took over as full time starter for the Denver Broncos. In those eight weeks of Tebow Time, he has led the previously 1-4 Denver Broncos from the cellar of the AFC West to the top of the conference with an 8-5 record. Nothing about Tebow’s time in the NFL has been expected and most can hardly explain what it is he is doing and has done to turn the Denver Broncos season around. There is only one thing that one can conclude from Tebow’s short playing career in the NFL, and that is that he is a winner. It is all he has ever done, through college and even now in the pros. Tim Tebow is not suppose to be where he is at now. He was drafted too high, and he was never supposed to lead an NFL team to a winning record in only his second season. The experts said that he couldn’t even be an NFL quarterback. They said he was the third best quarterback on Denver’s roster at the beginning of the season. Tim Tebow doesn’t care what the experts say, and is proving them wrong every week he starts under center for the Denver Broncos. A sub-par quarterback winning games is not the only reason Tebow has been getting all of the hype. Tebow is a devout Christian and takes every opportunity to share his Christian values. Some are offended by this, and others think that it just adds to the legend in the making that is Timothy Richard Tebow. Tebow is not a loser, he just doesn’t do it. In college...

Words: 1516 - Pages: 7

Free Essay

South Park - Media Contextual Analysis

...that I grew up in a generation who was entertained by this type of crude, tasteless humor. As I have technically been adult for nearly two years, this show is intended for mature audiences. However, it seems that show is very popular for audiences under 18 for its less than acceptable content to parents. Throughout the film itself, there are many themes and paradigms how youths in American society were entertained in at the time whether if its their language, behavior, or popular culture. According to Linda Holtzman, themes are “subjects that are introduced in the media text and can be minor, significant, or central to the unfolding of the story” (Holtzman, 2000). This film utilizes the four main characters Eric Cartman, Stan Marsh, Kyle Broflovski, and Kenny McCormick; all of which are third graders. In the beginning of the film, they are all shown attending an R-rated film ‘Asses of Fire’, a film that most, if not all parents would not allow or encourage their children to watch. This is evident from the inappropriate behavior and rude jokes and its themes that the characters begin to take after and copy its behavior. This type of copycat behavior suggests that not only youths in America society at the time were consumers, but made into vulnerable targets and victims for corporations and companies building a brand. Even though this film company did not have the primary intention to have viewers copy the movie stars’ every action, it did have a lasting effect in that......

Words: 594 - Pages: 3