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Labour Research Report

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Executive Summary
The purpose of this research was to identify the factors influence on the labour turnover in hospitality industry and give some suggestions to help the supervisors to alleviate current situation. Term members did some research readings similar to this topic, and then designed the qualitative questionnaire based on the Maslow’s hierarchy needs theory. The data were collected through e-mail survey, interview and so on. 12 respondents who current or ever have worked in a hospitality industry were selected as samples to completed the survey. After analysing the data, findings suggest that the manger should pay more attention to employees’ high-order needs than to lower-order needs. In such a special industry which operates to offer service to customers, the employees are the main assets of hospitality industry. (Emerald, 2012) Supervisors just meet the basic needs such as physiological, safety, and social needs, that not enough to retain the employees. This research will focus on the high low needs of employees in the hospitality industry to identify the possible factors influence on labour turnover.

Introduction
The hospitality industry is one of the fast growing industries in Australia since 1970s, and it also contribute a lot to the economic development in the whole country. In Australia, the hospitality industry is the main employer. (TTF Australia, 2006) Nevertheless, the hospitality industry still faces the labour shortage because of the high labour turnover. The recruiting new staff and training newcomer is unsatisfactory and costly. As the key findings on the report by TTF Australia, there was a 48.64% labour turnover rate and the annual cost of turnover ($49M) equals to 19.5% of the total payroll costs ($250M) in 2006. (TTF Australia, 2006) The increasing labour turnover rate will affect the operation of hospitality industry a lot. We can

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