...Service Request SR-kf-013 Paper Mary Olson University of Phoenix BSA/310 Richard Seay October 14, 2010 Kudler Find Foods was open in 1998, and founded by Kathy Kudler. Kathy’s passion for gourmet cooking led to Kathy opening up her first gourmet store because of the lack of places to purchase quality gourmet products. The first store was open in La Jolla California, and then followed by two other locations, one in Del Mar California, and the other in Encinitas California (Kudler, 2010.) The owner Kathy Kudler does all the ordering for all three stores buying in bulk. To have products as fresh as possible, Kathy and her staff pull products if turnover is not what is expected. By Kathy placing the orders and keeping track items that are not selling allows her to control waste of perishable goods. In addition to this Kathy has specialize staff members to assist the customers with any questions or culinary needs. Each store has his or her own specialist working during regular business hours (Kudler, 2010.) In order for Kathy to start a frequent shopper program a SWOT analysis needs to be completed to identify any weakness, strengths, opportunities, or threats. Some of the strengths Kudlers have are small company, minimal competition, variety of products, good customer rapport, ideal location, owner’s work ethics, and returning customers. The weakness are majority of product are perishable, highly paid specialized staff, over worked managers, and limits...
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...Kudler Fine Foods uses Anne Shousha as its legal counsel. Anne is Kathy Kudler’s sister-in-law and is a successful tax attorney working with a major accounting firm in San Diego, CA. Kathy is the only person in the company that talks with Anne. Other than a standing order that any "slip and fall" accidents are to be immediately reported to Kathy, each store manager is free to determine what legal issues need to be referred to Kathy. Once an issue is reported to Kathy, she will decide whether to ask Anne for advice. Generally, Kathy asks Anne for legal advice during informal telephone calls or at family gatherings. Occasionally, Anne will meet formally with Kathy and the attorneys for the store’s insurance carrier. So far, Anne has not been charging Kathy for the telephone calls and has only charged her $100 per hour for the formal meetings she has attended. Through this arrangement, Kathy has managed to keep the company’s legal expenses to a minimum.(University of Phoenix) According to Kudler Fine Foods intranet website, Kudler has had only few costumers’ accident that ended in litigation. In each case, Anne suggested that Kathy agree to a settlement. Kulder Fine Foods has no tracking written forms of their own legal forms, and it is the responsibility of their suppliers or the partners that Kotler’s dealing with to provide the legal documentation of transactions. Kudler uses a few customized forms are obtained from “off-the-shelf" and modified by Kathy or her assistant...
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...reliable internal control process in place is integral to business success. Kudler Fine Foods have a well-designed accounting process, however, these systems are not integrated. In order to create efficiency and maximize profits, Kudler must streamline processes and integrate the important functions. The following paper looks at four of the critical processes, payroll, inventory, accounts receivable and accounts payable that capture the core activities for the business. Furthermore, the paper documents the rationale on why Kudler would benefit from an industry specific software to improve automation of these processes. Industry-Specific Software An industry specific software will protect critical business data through well-defined roles and security access and help plan work based on existing orders and future forecasts. An industry specific software, preferably an Enterprise Resource Planning (ERP) system would be the best option for Kudler to implement. The ERP system will provide tools to the business to increasecustomer satisfaction and better equip Kathy with information to help in decision making. An ERP system will automate business process, which will create efficiency and avoid additional expenses to increase overall performance, (Syspro, 2015). An industry specific software allows customization by adding more advanced features to the current package. It will add value to business and allow Kudler to advance its capabilities over time. It provides flexibility to build...
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...Kudler Human Resources The success of Kudler Fine Foods is in large part to not only the quality of their products but also the quality of their employees. As part of their Human Resource operations, Kudler follows a number of standardized practices outlined in this paper to maintain excellence in each of their three stores and headquarters operations. The three areas that will be examined in detail are Policies and Procedures, the Employee Handbook and Kudler’s Human Resources Information System. Kudler Human Resources Policies and Procedures Equal to the value that Kudler Fine Foods places on customer satisfaction is that of employee satisfaction. A review of the Policies and Procedures of Kudler Fine Foods provides ample evidence that employees at all levels of the Kudler organization are valued. The simple fact that all employees in each store share in the opportunity for increased compensation based on individual store performance alone shows that the Kudler approach to making happy customers is to serve with dedicated and motivated employees. Below are the areas of interest in the Kudler Human Resource Policies and Procedures documentation. All information is from the Kudler Fine Foods – Policies & Procedures documentation (Apollo Group, Inc., 2006 c). • Recruitment o Entry level positions are generally hired from outside of the existing employee pool. o Methods of Recruitment: In store and existing employees, employee...
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...Legal Focus Legal Focus Abstract There is a vast legal world in relation to product liability. This paper will identify what product reliability involves as it relates to the food industry. It will also highlight Kudler Fine Foods and show different strategies to assist in avoiding legal issues with product liability. Finally, the paper will highlight database tools researched specifically to help avoid product liability legal issues. Legal Focus Product liability has taken a turn over the years and has forced the public and government to pay closer attention to food labels, especially dietary supplements. The food industry is highly competitive and the high regulations could cause severe profit margin decreased in companies who do not legally represent themselves appropriately. Claims against companies in the food industry There are several areas where companies need to watch out for. The world is changing into this environmental friendly monster, which is outstanding, and it is affecting the food industry in the claims companies have to deal with. State consumer protection acts are other avenues where lawsuits can develop. “Food and beverage companies often face litigation in more than one jurisdiction, with more than one plaintiff, represented by separate sets of plaintiffs’ counsel” (http://www.sidley.com/productsliabilitylitigationfoodindustry/)...
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...BSA/310: BUSINESS SYSTEMS Individual Kudlers Fine Foods is a popular food chain that sells high-end grocery from local and external suppliers. Their products include fresh baked pastries, specialty dairy selection, a broad cheese selection, variety of wines amongst other products (kudlerfinefoods, 2013) Kudlers Fine Foods magnificent growth has come through providing their customers with the finest selection of the very best quality products as well as customer service. With the intention of expanding further and hope to improve its sales, Kudler’s has realized that their number one priority must be customer service. To improve efficiency, they therefore want to increase the purchase cycle of their consumers by implementing a Frequent Shopper Program. This is a loyalty program in which will allow for their frequent shoppers to accumulate points that are redeemable for high end gift items and also specialty food items (Apollo Group, Inc., 2010). Kudlers’ has in the past faced challenges of keeping product inventories. While increasing customer satisfaction, the Frequent Shopper Program will as well help fix the retail store’s inventory challenges. It will help track the consumer’s shopping trends, information which will then be used to update inventories thus help the Kudler’s in stocking more of the items that their customers want leading to customer satisfaction. Despite the benefits that come with the Frequent Shopper Program, the project has potential legal, ethical...
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...Melanie Kennedy MMPBL/502 April 18, 2011 Ricardo Camacho Marketing Kudler Fine Foods (Kudler) is interested in expanding its service offerings to add a catering service in addition to the in-store parties that it currently offers. This paper will review and explore Kudler’s possibilities of expanding its services. This paper will also discuss examples of the different kinds of opportunities within Kudler’s has marketing mix that include the product, price, place and promotions for its new catering services. Kudler, founded by Kathy Kudler in 1998, is a one of a kind gourmet specialty food store that praises its quality food at low costs. The company has now expanded to three stores in three strategic locations, La Jolla, Del Mar, and Encinitas, California. In order to maintain a competitive advantage, Kudler recently decided to contract local organic food growers. Kudler now has decided to expand their catering services. Market Research Kudler surveyed approximately 70 customers on performance within the organization in 2008 and 2009. Topics included store hours, appeal of the store, food selection, value of produce, merchandise displays, and overall customer satisfaction. Kerin, Hartley, Berkowitz, and Rudelius indicated that, “marketing research is the process of defining a marketing problem and opportunity, systematically collecting and analyzing information, and recommending action.” Kudler should expand its survey groups to include newer marketing research...
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...Abstract This paper talks about Kudler Fine foods and their speaking about incorporating the frequent shopper program into their store. They are considering the positive and negative benefits for the company and for the customers. They are trying to also consider the legality and ethical issues that would need to be issued for this to be installed. Kudler Frequent Shopper Program Kudler Fine food is an upscale specialty food store located in San Diego, California but they also have three sister stores in: La Jolla, Del Mar, and Encinitas where a customer can find in California(Apollo Groups, 2005). Kudler Fine foods was founded and is managed by Kathy Kudler, who is requesting a program that will track customers information on their purchases that they make at any of the three stores using a frequent shopper program. This program will award loyalty points similar to other program such as: Kroger, speedway, or chase banking when a customer uses their card at a retail store they will earn points on their loyalty card. A customer who makes a purchase using a loyalty card that will be provided through Kudler Fine food will receive loyalty points, but this program will only be for those customers that have signed up for it and wish to partake in the program. The customers participating, their purchases will be monitored and will be converted into loyalty points that they can later exchange through an outside service that Kudler will partner...
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...Kudler Frequent Shopper Program Lauriettta Oakleaf BSA 310 September 16, 2011 Jack Davis Abstract This paper talks about Kudler Fine foods and their speaking about incorporating the frequent shopper program into their store. They are considering the positive and negative benefits for the company and for the customers. They are trying to also consider the legality and ethical issues that would need to be issued for this to be installed. Kudler Frequent Shopper Program Kudler Fine food is an upscale specialty food store located in San Diego, California but they also have three sister stores in: La Jolla, Del Mar, and Encinitas where a customer can find in California(Apollo Groups, 2005). Kudler Fine foods was founded and is managed by Kathy Kudler, who is requesting a program that will track customers information on their purchases that they make at any of the three stores using a frequent shopper program. This program will award loyalty points similar to other program such as: Kroger, speedway, or chase banking when a customer uses their card at a retail store they will earn points on their loyalty card. A customer who makes a purchase using a loyalty card that will be provided through Kudler Fine food will receive loyalty points, but this program will only be for those customers that have signed up for it and wish to partake in the program. The customers participating, their purchases will be monitored and will be converted into loyalty points that they can...
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...Preface Kudler Fine Foods (Kudler) is an upscale specialty food store. They have had remarkable success since their first store opened in 1998, opening a second store in 2000 and a third in 2003. Kudler’s success is dependent on their business model as well as an effective accounting information system (AIS). The current system is strong but could be enhanced to build productivity and profitability. Over the course of the last five weeks the following recommendations have been made to Kudler’s management team to make improvements to their existing system. Implementation of industry-specific software to improve the current AR, AP, inventory and payroll processes as well as developing new processes for sales and general ledger functions. The value-added and automation of the processes improves accuracy, eliminates double entry and allows for communication between locations. Refine the existing database with the use of flowcharts and ER diagrams to understand the flow of data and move away from broad spreadsheet reports and instead use pivot tables which will provide a summary of data useful for decision-making. Maintain, review, update, and test, policies and procedures, by means of developing good internal controls and auditing them regularly. The following brief will indicate how Kudler will also benefit from audit software and computer assisted auditing techniques (CAATs) to validate their system’s data integrity. Introduction Kudler Fine Foods (Kudler) recently...
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...2012 System Integrity and Validation Kudler Fine Foods has three different locations that carry domestic and imported foods that are in five different departments. Kudler Fine Food management decided to have an accounting firm come in and look at the computer system that they are using. Kudler Fine Food is looking to successfully improve the system for possible expansion in the local area or in different states. The accounting firm has given Kudler Fine Foods six weeks to let them know what the strengths, weaknesses, and what improvements need to be done. The accounting firm took the first week to look at the type of system that Kudler Fine Foods have and how to make improvements. What the accounting firm discovered is that Kudler Fine Foods has installed the comprehensive modular Retail Management System which is a point-of-sale that may or may not have a web-based program. During this time the accounting firm discussed the improvements to the module to reduce the manual transactions and make the system more effective. The accounting firm also discussed the possible threats and ways that the threats can be prevented. The next step that needed to be discussed is the type of software for Kudler Fine Foods. The accounting firm made a suggestion of industry-customizable financial software that would replace the current processes. Once the accounting firm decided that the industry-customizable financial software would benefit Kudler Fine Foods there were flowcharts produced...
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...Kudler Fine Food's Frequent Shopper Program BSA310 Kudler Fine Food's Frequent Shopper Program Kudler Fine Foods, a “fine” grocery store based in San Diego, is looking to implement a frequent shopper program. This program is to enhance their current database that tracks sales and performs low-level data analysis, the kind most current stores use to keep inventory current. The program is set to provide a more detailed analysis of shopper’s spending habits at an individual level, which brings in a number of ethical, legal, and information security concerns. This paper is to discuss these concerns, what the company can do to protect such sensitive information, and what potential legal issues that may be faced implementing this system. Ethical Concerns This, above all else, should be the first consideration when implementing a system like this. For a system like this to work, customers will have many attributes of their lives revealed through deep analysis of their spending habits. Most people will be uncomfortable with such a notion, so the program cannot be mandatory. This must be left to the customer to choose to participate or not. If customers do opt in to the program, everything the company plans to do with their info should be laid out for them to know right up front. Especially when it comes to sharing sensitive information with other companies, customers may trust Kudler, more than likely they will not trust other companies that do business with Kudler. A good way to...
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...In this paper I will review and analyze the importance of marketing research for Kudler Fine Foods; also will identify areas where additional market research is needed, analyze the importance of competitive intelligence and finally evaluate the development of Kudler Fine Food’s marketing strategy and tactics. Marketing research is defined by Entrepreneur Encyclopedia as the process of gathering, analyzing and interpreting information about a market, about a product or service to be offered for sale in that market, and about the past, present and potential customers for the product or service; research into the characteristics, spending habits, location and needs of your business's target market, the industry as a whole, and the particular competitors you face. (Entrepreneur 2012) Kudler Fine Foods is located in San Diego, California and is an upscale local specialty food store. The founder of the company is Kathy Kudler and the first food store was opened in 1998. There are now a total of three stores. The mission statement of the Kudler Fine Foods is “our selections, coupled with our experienced, helpful and knowledgeable staff, merge to offer each customer a delightful and pleasing shopping outing.”(Virtual Organizations Portal) It is fair to state the marketing strategy is to present consumers with the best gourmet and quality foods or products which may be imported or domestic. Additionally, to create a loyalty or frequent shoppers program which will provide consumers...
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...Running head: KUDLER ORGANIZATIONAL CULTURE This scanning shows internal (strength & Weakness) and external environment (Opportunities & threats), which reflects that despite of the number of threats faced by the company, Kudler efficiently asserts a comparatively strong position in the global marketplace through maintaining its apparent growth. Kudler Organizational Culture University of Phoenix Managing the Business Enterprise MMPBL 502 Dr. Edwin Cierpial July 30, 2010 Week #2 Kudler Organizational Culture Abstract During the age of advanced technology, companies are taking advantage of the internet and other tools to improve and expand their business through advertising and marketing. Companies use the internet to track customers and maintain current customers while trying to attract new customers. Regardless of the technology, the success or failure of a company depends upon management and the leadership and the decisions they make or not make. Leaders have a responsibility to take care of their customers and employees. Leadership must ensure that employees work in an environment that allows employees an opportunity excel based upon their potential and capabilities. Kudler Fine Foods has created an environment that is customer and employees focused. Kudler Organizational Culture Kudler Fine Foods is a gourmet food store located in California that specializes in gourmet products. The company is owned and operated by Kathy Kudler, the company...
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...Week 2 Name BSA310 DATE Professor Introduction Kudler Fine Foods is set on planning to initial a new program called The Kudler Frequent Shopper program. This program is to help establish and increase customer loyalty as it tracks customer activity and spending behavior. The Frequent Shopper program will allow customers to earn points that can be redeemed for awards such as food products, special gift and airline tickets. The Frequent Shopper Program will help obtain information on customers and their activity to increase revenue. According to Kudler Fine Foods (2004), “The customer purchase behavior patterns will help Kudler refine its processes and offerings to best satisfy their valued customers, (Sales and Marketing, para. 3). This information will help identify products and services that the customer may be interested in. Legal The Frequent Shopper program is collecting information from customers and has to take precautions to not break any privacy laws. Kudler has to take measures to keep any customer information obtained secure and should have a disaster recover plan in case of a security breach. Kudler expresses that the new program is vital to the success of the company by providing a better shopping experience to its customers. In order to provide a better shopping experience, Kudler needs to obtain customer information that is used to suggest products that a customer may be interested in or to send notification on items on sale that the customer frequently...
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