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Leadership-Skills Development

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GM 492- LEADERSHIP IN THE 21ST CENTURY
WEEK 2 ASSIGNMENT-WRITING OBJECTIVES-SKILL DEVELOPMET EXERCISE 1
PROFESSOR: R. ERICKSON AUTHOR: CHRISTA QUELCH
DATE: MAY 10, 2012

Preparing for Skill Development Exercise 1 1. To improve our company image by year-end 2010.
Criteria missing: measurable result
Improved objective: To improve our company image by conducting a survey by December 31, 2010. 2. To increase the number of customers by 10 percent.
Criteria missing: target date
Improved objective: To increase the number of customers by 10% by September 30th, 2013. 3. To increase profits during 2010.
Criteria missing: Specific and measureable results along with a specific date.
Improved objective: To increase profits by December 31, 2010. 4. To sell 5 percent hot dogs and soda at the baseball game on Sunday, June, 13, 2010.
Criteria missing: none
Improved objective: To increase hot dogs and soda sales by 5% on Sunday June 13, 2010 at the baseball game.

Part 2
My three educational objectives are to: * To complete by MBA degree program by August 31, 2012 * To begin the Financial Services Commission Compliance Certificate Program in January 2013. * To complete the FSC Compliance Certificate Program by September 20, 2013.
My three personal objectives are to:- * Commit to saving 5% of my salary on a monthly basis. * To become a member of the Red Cross Society by September 30, 2012. * To become more involve in volunteer work in my community by January 2013.
My Career objectives are to:- * To increase benefit productivity by 5% by end of three quarter reporting, which is September 20, 2012. * To increase customer services results from 60% to 80% over the next 3 years. This exercise has thought me to think about my personal objectives and what I want to achieve in years to come. It has also help me in my career with setting targets for my direct reports because I found this area to be challenging.

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