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Leadership Skills

In: Business and Management

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Leadership and Supervising in Human Services
Felecia Banks, Mandy Howe, Robert Kirk, Shacorie Benjamin, Tiffany Holmes
BSHS 462
July 16, 2012
Instructor: Kimberly Eaton

Leadership and Supervising in Human Services Learning Team D has constructed this paper to demonstrate the importance of leadership and management techniques within human services fields and how they are applied and defined. Three main roles will be identified within human services management and leadership as well as how they are important to providing not only a functional and efficient work environment but also excellent service to human services clients. Several factors will be discussed in relation to human services management and how they affect human services employees, which are also applicable to other fields as well. Possible problems or barriers will be discussed and summarized as informational points to demonstrate what types of challenges human services managers and leaders will face. These types of problems are also applicable to other fields as well, as many of the topics discussed in this paper are readily discovered in any management or leadership role. A few challenges drawn from personal experience by the team members will be discussed and analyzed within the paper, providing a unique insight into how management principles apply to real-world situations involving ordinary people.

The Three Roles of the Leadership Model The first role in the leadership model is a manager. As a manager, the human service supervisor must develop knowledge and skills in the area of planning, budgeting, organizing, developing human resources, and evaluating programs (Lewis, Packard, & Lewis, 2007). The manager is to uphold the mission and vision of the organization. Next is the mediator role in the model. A mediator in leadership has to develop and enforce guidelines within the

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