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Leadership Theory and Hcahps Scores

In: Business and Management

Submitted By Mgregory5
Words 2498
Pages 10
Leadership Theories and HCAHPS Score

Leadership Theories and HCAHPS Scores

Which leadership theory is the best to implement the much needed goal of increasing HCAHPS scores? This paper seeks to identify two different leadership theories to see which is better in leading the nursing duties and tasks to improve quality of care for the patients which in turns result in higher HCAHPS scores. This paper will also seek to discuss strengths and weaknesses of the two different leadership styles so to have a better understanding of how each works and see which one would be better suited to help increase HCAHPS scores. First we need to know what HCAHPS are and why they are so important to the healthcare industry. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) has been around since 2005 and is going to effect payment from CMS for the hospitals. This payment affects the reimbursement of patients discharged from October 1, 2012 and forward. By holding health care providers accountable for both the cost and quality of care will hopefully reduce poor care and reward high performing providers. This survey that the patients participate in gives a report card on how a hospital is doing per the patient’s perspective. It also is an incentive program for the hospitals to improve their quality of care. (HCAHPS, 2013) There were three goals that shaped HCAHPS survey. First, it was designed to compare date on patients’ perception of the care they received in the hospital. That data could then be compared to other hospitals in the nation. Second, the hospitals would then report the data public with the design to create incentives for the hospitals to improve on their quality of care. Third, the public reporting holds the hospital and the providers accountable on their quality of care delivered and increases...

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