Question 1: As we have discussed, competency models describe the behaviors and skills managers need to exhibit if an organization is to be successful. Consider the general competencies found in Figure 7.3 and apply these to Andra Rush, providing examples of how these competencies apply.

“Competency models describe the behaviors and skills managers need to exhibit if an organization is to be successful” (p. 252). They also provide a clear description of what a person needs to be able to do and know. They provide the skills, ability, and knowledge a person needs in order to perform well in a specific job or occupation. A competency model can also be used to identify core competencies that leaders or employees need to develop in order to improve their performance, whether it be in their current job or for a future promotion. The Leadership Competency Model on page 253 of our textbook provides us with many competencies that middle managers should possess. After reading the case about Andra Rush and examining the listing in Figure 7.3 I can see that she possesses many of the leadership competencies that are described in the figure. Rush exhibits personal drive: the “urgency in meeting objectives and achieving results” (p. 253). This can be seen through her efforts to change how employees were treated, her starting her own trucking company, enrolling in an MBA program while still working as a nurse, and her persistence in delivering a crucial shipment even though local bridges were closed. She sets goals in mind and she strives to achieve them regardless of the obstacles that stand in her way. Rush also has financial and technical savvy: “strong technical and financial knowledge when resolving customer, operational, and/or financial problems” (p.