The head is about managing information and heart is about managing motivation. In the given situation to resolve conflict you will have to acquire all the information about the problem they are facing which is a head issue. This can be done by first doing homework of trying to get as much as information possible before the meeting. As a leader or authority use your authority to create situation to facilitate information sharing between the two parties i.e. get them together in a room for a dialogue. You will have to show fairness and sense of balance to both the parties to win confidence. Show them that you are there to hear from both the sides. Manage your tone to get more information from both sides. Your tone should be collaborative and not adversarial. Authority based discussions will make people anxious which in turn will hamper communication. Use all this information acquired to find out principles or interests, superordinate goals and to identify a position that satisfies interests of both the sides. Both the sides should be convinced that the decision satisfies their interests because just getting decision is not important. Having decision that cannot be implemented is as good as not having implementation as “Implementation is always hostage to enthusiasm”. This will motivate them to implement the decision which takes care of heart issue. Using polite threat is also sometimes effective. Explain to them what their BATNA (Best alternative to a negotiated agreement) is and consequences of not making decision. In this case they will lose the control of making decision. They will have to agree with the decision Professor makes and this will also prove the class committee ineffective and not capable of making decisions. Also talk about how resolving conflict is going to help you as students will not perform up to the mark if they have to take exams in a way they are not comfortable with. This will show togetherness and both sides will be motivated to resolve the conflict quickly.