There are two main leaders described in Chapter 5; Paul O’Neill and Rick Shannon. O’Neill begun his succeed when he leaded Alcoa and brought the company to the highest level of quality and safety. Then, he became part of the team that established PRHI, which aims to reassure quality and safety at low budget in healthcare industry. According to him, the true leader must be able to stimulate healthy and safe working circumstances, where all employees are treated in the same way (non-discriminative), and he can promote and provide opportunity for career-improvement to all employees. O’Neill believes that the most responsible person for any problems that occur in a company/organization is the leader. From O’Neil, I learned that leadership is about how to influence other people to become our followers into positive direction. In other words, best leaders tend to have good followers and bad leaders are more likely to have bad followers.

In Shannon character, I was astonished by his personality when he investigated the root causes of line infections and asked a suggestion from a cleaning-employee. To me, Shannon is the true example of a good leader as he took into account every single employee as an important part of the organization. I also like his personal approach to his colleagues (physicians) when he tried to get their concern about the problems that organization had to face at that time. At some points, personal lobbying is imperative when a leader tries to persuade individuals with certain personality or dignity. I learned that leaders need to be creative by using several approaches depending on the situation; if plan A did not work well, we should try another option until we reach the ultimate goal. From O’Neill and Shannon I also learned that a good leader is the one who is able to implement a solution-based culture in his organization rather than