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Leading Through Conflict

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Submitted By shirleyvincent
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Book Review of Leading through Conflict – Mark Gerzon

One of the central themes in the book is that the act of Leadership is how we choose to respond to conflict. Treating conflict as an asset instead of liability is the true test of leadership. In the book the author talks about three faces of leadership: (a) The Demagogue (b) The Manager and (c) The Mediator. The outcome of any conflict depends in large measure which of these leadership models will prevail. Looking closely at each one of these three types:
The Demagogue This kind of leader uses Fear, threats & Intimidation as a lever to gain more power. Historically we have seen dictatorial rulers use this type of leadership to wield their power in destructive ways. We also see these types in our regular lives as corporate tyrants and classroom bullies.
By effectively employing fear based strategy they employ the differences in order to build up power. They quickly create a “us” versus “them” difference and use this to create a wall around them so that anyone who opposes them are termed as “disloyal”. This is clearly evident if you look at recent corporate scandals like Enron or WorldCom. In public arena, this type of leadership can build up to such toxic levels that even veteran leaders within the organization would be so intimidated to raise their voice against them.
They are very effective in building ideologies that’ll idolize the “we” and demonize the “other”. They do not hesitate in using lies and propaganda to dehumanize the others and turn them into scapegoats. They specialize in building so much hatred against their opponents that the mass public would eventually begin to accept this ideology and would then no longer think it is strange to hurt to kill the opponent. It would all seem so “logical”.

The Manager

This type of leader operates based on an exclusive, limited

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