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Lean and Tqm of Mpa

In: Business and Management

Submitted By AngCheeMeng
Words 3861
Pages 16
Executive Summary:
Total quality management and lean provide a means to improve the delivery of services using a disciplined, qualitative and minimalistic approach. They also bring numerous advantages to an organization and the surrounding environment if implemented properly, but it also risks being regarded as another management or profit oriented move.
This paper aims to evaluate these business processes, and provide guidelines for the application of total quality management and Lean in the port activities in Singapore, through its maritime port authority. As this is the scope of the paper, an analysis is also carried out to identify the areas that the maritime port authority of Singapore has applied these measures, the impact of these methods as well as recommendation of aspects that can be leaned in order to improve both port activities and sustainability.
Secondary data sources is the main methodological method used in this paper, and various pieces of information have been retrieved from these sources to indicate and support claims made in this paper
In addition, this paper is targeted towards administrators and scholars responsible for a wide range of public-sector services, including those provided to citizens and those provided to internal customers both in the logistics and supply chain industry such as ports authorities, and as a business process improvement measure.

Introduction:
The economic development in Asia, and in particularly in the south eastern Asian region, has gained increasing attention globally. This has in term had a huge impact on the growth of its logistics market. Although the logistics infrastructure currently available in Asia is not as advanced when compared to those found in the US and Western counterparts, it can be generally agreed that the potential for logistics development is great. In addition, since there…...

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