...Catherine Lawrence MHA 601 Principles of Health Care Instructor: Dr. Rhonda C. Hatfield 2/25/2013 Bay Medical Center Bay Medical Center is a 403-bed regional referral center, serving a seven- county area in the central panhandle of Florida. The hospital’s CFO and CEO recognized that the Those services include application services, data center services, 24X7X365 help desk services, desktop and network services, and telecommunications that are affected and need to be outsourced. This change will lead to a significant financial turnaround for the hospital (PR Newswire). Because they serve such a large part of the country and are counted as one of the leading hospitals, they must maintain the interest of all stakeholders involved. To do this it would require the CEO and CFO to make major changes that will affect everyone. The admitting staff that inputs patients coming in to the facility, the emergency room staff that depends on the computers to bring up and put in data regarding a patient, the nursing staff and doctors who depend on the information on each patient, the billing department that sends out information to the patients. Also affected would be the community that may be calling in to reach loved ones. This must all be down as quickly and efficiently as possible as the entire facility would depend on the information put out by this system. We recognized three years ago that moving...
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...FOR IMPROVING HEALTHCARE DELIVERY AND ORGANIZATION PERFORMANCE The present report is focused on identifying strategies for defining, measuring, and improving performance of the healthcare delivery system in any organization. The scope of the report is kept limited to the frontline health service delivery system like hospitals and clinics which directly interacts with patients. The main objective of the report is to identify important determinants of organizational performance in healthcare and to present examples of solutions which can improve its functioning and performance. Identifying present performance: Before formatting future strategy for any organization, it is important to evaluate its present performance. It is important for any organization to deliver healthcare of high quality, high efficiency, easy accessibility, and easy utility; to be considered as a high performance organization. Additionally, the high performance organization must be open to enable learning and to have well planned strategies to access support from different parts of the society to attain sustainability. Thus section discusses the six main outcomes required by high performance organization which are quality, efficiency, utilization, access, learning, and sustainability. 1. Quality: Research on the clinical quality of the healthcare is as old as the healthcare delivery system itself. The researchers identify clinical quality as safe and medically appropriate healthcare. Furthermore,...
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...Health Care Management Most early leaders in healthcare management had a vision that stressed the primacy of patient care. The aim of management is to put the interest of the patient first, regardless of race, creed, or ability to pay, and to seek complete health rather than just to cure the ailment at hand. This is a critical moral commitment to the same core value as the caring professions. Any philosophy that puts management values contrary to the caring professions will be corrosively destructive. A number of external (political, legal, environmental, etc.) and internal forces cause health care systems to consider the need for change. The process in changing governance and management had three critical elements: establishment of a vision and guiding principles for the change, development of support, and implementation of change in governance and management. For the initial step in the change process, a clear and simple vision to focus the change was determined to be most important. Management is necessary to make labor and capital productive and requires converting economic principles into rules of behavior that can be clearly communicated to employees, bosses, clients, and other partners. Management is not simple. In management it is people, not things, that have to be managed, and because decisions must be made under uncertainty, based on expectations, without ever really knowing the entire facts one would like to have, it makes it all the more...
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...Assignment : Human Resource Management Topic : Training and education in healthcare Submitted by : Vasudha kansal PRN : 12040141077 Training and Education are vital in Health Care Education is important to ensure that critical risk management and loss control information is presented to, understood and utilized by healthcare professionals and staff. These educational and training programs provide the tools required to move toward s Energized, committed and educated employees make a positive difference in a patient’s healthcare experience; untrained and undereducated employees lead to potentially unsatisfactory service situations. This is critically important since most malpractice claims and lawsuits are pursued based on patients’ feelings about those potential communication and service lapses. Developing the Loss Control Culture Research consistently shows that often the cause of malpractice claims is miscommunication and service lapses, not actual malpractice. A loss control program that focuses on eliminating service and communication lapses and stresses the importance of service excellence creates an environment where everyone wants to work and practice. More importantly, an environment is created in which the...
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...performance in my organization – Cleveland Clinic? Within today’s complex environments many organization have pinpointed that an accurate understanding of their particular goals and the methods that they implement in order to achieve these goals is vital, this is also true with healthcare organizations. Organizations have come to the conclusion that no simple one measure can provide a clear performance target or focus attention on the critical areas of the business. Managers, today, want a balanced presentation of both financial and operational measures. Therefore, while they still require the financial measures, associated with the traditional approach, in order to assess the overall health of the organization, they also require measures that will allow them to concentrate more directly on their strategic performance and long term vision. The concept of the balanced scorecard was developed in order to provide managers with such a tool. The balanced scorecard can be described as a comprehensive framework that translates an organization mission and strategy into a comprehensive set of performance measures that provides the structure for creating a strategic measurement and management system. As a result the objectives and measures of the balanced scorecard are more than a collection of financial and non financial performance measures; they are derived from a top down process driven by the mission and strategy of the business. The face of healthcare is changing at...
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...every health organization to ensure the best possible care for the patients because ensures that patients receive the proper care and helps to keep costly mishaps from happening. Effective communication starts within the organization and works outward to other functions and is fundamentally based on shared knowledge. Knowledge is an extraordinary blend of judgment, insight, intuition, and inspiration created through on-going learning and reflection on practice (De Cagna, 2001). To understand how an organization shares knowledge, this paper will review what techniques are the most effective and ineffective, how these techniques are applied in a healthcare work environment, and how this process is impacted by technology. Most Effective Techniques for Sharing Knowledge Communication is one of the most important aspects in a healthcare organization and learning the most effective techniques for sharing knowledge will help ensure the success of the organization. One effective technique for sharing information and knowledge is for the healthcare organization to have an organization structure. The organization structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse parts of an organization (Lombardi & Schermerhorn, 2007). An organization structure is important because it allows groups to share knowledge with each other and through other functions of the organization. For example, a healthcare organization that uses a functional...
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...Care Melody Hicks MHA-620 Health Policy Analyses Dr. Martha Plant February 23, 2015 Change within the healthcare industry is occurring at an exponential rate. Although change is not new to healthcare, the underlying reasons for change are diverse compared to other industries. Consumer perception that healthcare is a right has inspired regulatory changes that affect both access and quality of care, adding to the already escalating costs. The entry of investor-owned companies into the acute-care markets in the late 1960s has created a challenging and changing healthcare environment, which threatens the survival of those unable to adjust to the trends of the industry (Johnson, 2009). Other factors contributing to unpredictable changes in the healthcare industry include the exclusive expertise of the providers, the physician/hospital relationship and related referral patterns, the absence of a traditional competitive market, and the fragmentation of the industry. The concept of change is far too broad to justify any one definition. Extenuating circumstances and unpredictable shifts within the healthcare industry require a strategic management model that addresses both change and changing. Visionary leaders must be alert to external change and have the organization prepared to respond by changing internally. Consequently, everyone in the organization plays a role in change management. Among the many definitions of change reported in the literature, transitional and...
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...reputation that is held by Sussex Healthcare. The organization specializes in providing support services to seniors that live in their 20 care homes. They've provided this service to the community for at least 25 years. Sussex is an independent healthcare organization based in the UK that primarily focuses on needs that are intrinsic to the older population. For example, they provide the needed support care for the older adults with dementia, Alzheimer's Disease, physical handicaps, and learning disabilities along with neurological problems. Sussex Healthcare Provides Care For The Entire Individual Clearly, the well-being of older individuals in their care is very important to the staff at Sussex Healthcare that is led by a new CEO, Amanda Morgan-Taylor, who brings her expertise and guidance to the organization. Clearly, the new CEO is also one that believes in treating the entire person too. Therefore, Sussex provides the necessary supportive health care along with social and recreational activities that might include music, movement, cooking, handicrafts, and more. Health is of the utmost importance at the facility. Consequently, the residents in the care homes are provided with very healthy and nutritious meals throughout the day....
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...Chapter One 1. A. What are some of the industries in the healthcare sector? The major industries in the healthcare sector includes health services, health insurance, medical equipment and supplies, pharmaceuticals and biotechnology, and other (includes a diverse collection of organization ranging from consulting firms to educational institutions to government and private research agencies. B. What is meant by the term healthcare finance as used in the book? Finance, as the term is used within the health services industry and as it is used in the book, consists of both the accounting and financial management functions. C. What are the two broad areas of Healthcare Finance? Accounting as its name implies, concerns the recording, in financial terms, of economic events that reflect the operations, resources, and financing of an organization. Financial management or corporate finance, provides the theory, concepts, and tools necessary to help managers make better financial decisions. Certain aspects of accounting involve decision making, and much of the application of financial management theory and concepts requires accounting data. D. Why is it necessary to have a book on healthcare finance as opposed a generic finance book? The reason is that while all industries have certain individual characteristics, the health services industry it truly unique. 2. What is the difference between a business and a pure charity? A business such as a hospital or medical...
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...In order to have a successful organization, it must go through change. There are many reasons that an organization goes through changes. It could be that the organization needs improvement in some areas or that a challenge is needed. All healthcare organizations experience transformational change. In the end, transformational change is an approach to better the organization and can create an evolving pathway in learning. In this paper I will discuss two studies of how transformational changes can create learning in organizations. In the first study with the “Transformational Leadership and Shared Governance” article, the problems that lead to the need for change was that the new healthcare reform disempowered the nurses position within the organization. This was caused by the use of the economic model. In this model, nurses were purchased as a product to be purchased rather than a service to be provided (Bamford-Wade, A., et al 2010). The various stakeholders that were affected were the nurses, other employees, patients, hospitals and providers. This process took six years to complete. Some financial resources that were allocated during the change were that most of the money was spent on the unnecessary needs. Since the nurses were unhappy with their jobs, a lot of money was spent on trainings for new nurse managers. This caused the staff nurses to work in an unstable environment. Also with the new market/economic model this caused a gap in understanding between the business...
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...C156 Advanced Information Management– Task 1 A2. Analysis of Technology Two organizations migrating to a common health information system would need a system that meets current regulatory requirements, meets the needs of the combined organization and their practice environment. The implementation of a common health information system would require an interdisciplinary group of forward thinking innovators, and an interoperable electronic medical record system that includes standard nursing terminology. The technology needed in this scenario that would make this combination successful consist of network security measures to ensure security of protected health information under the federal requirements of HIPPA and HITECH. The use of emerging technology such as cellphones, tablets and remote technology should also be included in the discussions of creating a telehealth system that would accommodate both of the combining organizations. Telehealth not only includes communication between patients and healthcare providers, but also communication between healthcare providers in both of the combining organizations. Video conferencing can save healthcare providers time and money by allowing them to collaborate with one another without being physically near one another. A3. Identification of Team The interdisciplinary team on the project committee will consist of four team members. Team member A would be the project team lead in which I would nominate myself...
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...Training and Development Paper Yvonne Rico HCS/341 May 19, 2014 Igor Shegolev The purpose of healthcare education is to persuade the health industry of individuals and committees as well as living and working conditions that influence their health. Health education is the development of an individual group, community, and systemic strategies to improve health knowledge, attitudes, skills, and behavior. Health education is a social science that draws from the biological, environmental, physical, and mental sciences to promote health and prevent disease disability and premature death through education driven voluntary behavior change activities. Health education is important because it improves the health status of individuals, families, communities, states, and the nation. By focusing on prevention, health education reduces the costs that individuals, employers, families, and communities would spend. Training is vital and should almost always improve performance. Trained and energized employees are what a company needs to stimulate growth and problem solving. One of the best ways to encourage and support individuals in an organization is through professional development and training opportunities. As employees develop new skills the business work environment becomes saturated with energy and creativity. The purpose of this paper is to explore the connections between education and training and why they are important in health care. It will also describe the process for...
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...accelerating improvements in the quality and value of health care for all Americans. Policymakers will be challenged to link investments in the health information infrastructure to the objectives of health care reform. The purpose of this paper is to articulate on why it is important to increase the likelihood of achieving high-value health care with the aid of health IT. Although the healthcare community has been clamoring for integration of its IT systems for decades, the industry is still in a rather elementary stage when it comes to useful and practical systems integration. Many think that the systems don’t support shared identities; they’re too focused on structured data, and that they don’t produce enough common output in a security-friendly way. However, by leveraging the Common Security Framework, healthcare organizations can now better manage risk; save time and expense that would be spent in determining their requirements and in auditing business associates; and increase information protection while better managing information security related expenses. Healthcare organizations in 2008 that was eager to develop health information exchanges (HIE) and regional health information networks (RHIO) also developed creative ways to assemble requests for proposals (RFP); clarify vendor expectations, and manage and resolve governance issues. Vendors received RFPs from states that had high hopes for data interchange but minimal funding. Other ventures were stymied by...
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...managing healthcare organizationshave been force to develop new ways to manage Healthcare organization from these change of healthcare organizations the postmodern complex adaptive system has evolved. Before the development of this theory healthcare organizations have been unable to manage healthcare in an efficient and productive manner. First managerial error according to Johnson (2010) “failing to account for employees’ ability to learn safe machine operation methods by experimenting on their own with ways to speed up production and thereby reduce the effect they are required to use. “(page 80). With this management expects the employees’ to follow step by step procedures to perform his job. The problem is that it puts limit on how the employee can to perform his job. It takes the view that management knows the most efficient way to perform the job. The solution this problem is allowing employees the freedom to develop new and more efficient ways to perform their jobs. The postmodern/Complex Adaptive System has the same mindset in that managers must develop strategies for taking advantage of this ongoing learning. Another way for employees to provide an efficient and ongoing learning process is by joining a communities of practices is as stated by Wenger(2006 ) “are groups of people who share a concern or a passion for something they do and learn how to do it better as they know how postmodern work. Error Avoidance in Post Modern/Complex 3 Healthcare is very...
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...ACADEMIC GUIDELINES www.ibs.utm.my ACADEMIC GUIDELINES CONTENTS ITEM PAGE Overview / Background of UTM 4 Philosophy of UTM 4 Vision of UTM 4 Mission of UTM 4 Motto of UTM 4 International Business School (IBS) In Brief 5 Vision of UTM IBS 5 Mission of UTM IBS 5 Core Values 5 Client Charter 6 UTM IBS Organization Chart 7 Postgraduate Administrator 8 Graduate Faculty 9 Enrolment and Duration Of Studies 13 Change of Program Of Study, Type of Registration, And Mode of Study 13 Withdrawal (TD) of a Course 14 Attendance 14 Academic Load 14 Credit Exemption and Transfer 15 Grading System 16 Academic Standing 17 Deferment, Suspension and Termination 18 2 ACADEMIC GUIDELINES ACADEMIC PROGRAMMES MASTER OF BUSINESS ADMINISTRATION (MBA) 20 21 Introduction MBA Course Structure Programme Specifications and Learning Outcomes 23 Course Synopsis 26 21 DOCTOR OF BUSINESS ADMINISTRATION (DBA) Programme Specifications and Learning Outcomes DBA Course Structure 38 41 OTHER INFORMATION REFERENCES UTM IBS Postgraduate Student Society (PGSS) 42 43 3 ACADEMIC GUIDELINES OVERVIEW / BACKGROUND OF UTM The main campus of Universiti Teknologi Malaysia (UTM) is located in a strategic area of 1,177 hectares in the Iskandar Development Region, Johor.UTM has another campus known as the UTM Kuala Lumpur, Jalan Semarak with an area of 18 hectares. The history of UTM began in 1904 as a Treacher Techical School and was later...
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