...Buttle’s (2009) Forward Customer relationship management’s impact in the commercial marketplace cannot be undervalued. Despite traditional economic theory on market entry and pricing prescribing that enterprises should engage customers through prefabricated reactions and interactions given the customer event taking place, the nature, impact and reach of the power of enriching customer experiences has emerged in 2008. Yet, one of the most common mistakes made by global companies is to view CRM as solely a technology or business challenge. CRM is first and foremost a business strategy that can be effectively executed through the appropriate business process and technology management capabilities that best match to an organization’s customer-facing goals. Long gone are the views of CRM being applications or business process methodologies for engaging customers in contact centers in the customer service functional domains within an organization. Today, every interaction or ‘moment of truth’ with customers can help sustain, direct, implore or resuscitate desired outcomes by enterprises. These processes transcend functional departmental silos and extend their reach across the process network to include sales and distribution partners and channels. Technology, process and organizational architectures together in concert will determine the effectiveness of how these end-to-end business processes will align to customer intents and enrich their overall experience with an organization. The...
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...the different organizations. Below is a discussion of these models and how they can be implemented in an academic institution. Lecture: It is an oral presentation intended to present information or teach people about a particular subject. The criticisms of lectures are often summarized by a quote generally misattributed to Mark Twain: “College is a place where a professor’s lecture notes go straight to the students’ lecture notes, without passing through the brains of either.” Critics point out that lecturing is mainly a one-way method of communication that does not involve significant audience participation, often contrasted to active learning. This type of communication is linked to the linear model that is an early communication model created by Shannon and Weaver which visualizes the transfer of information as an act being done to the receiver by the sender. The linear model views communication as a one-way or linear process in which the speaker speaks and the listener listens. It consists of the sender encoding a message and channeling it to the receiver in the presence of noise. Thus in academics a lecturer is the sender and the students are the receivers. It is an efficient, cheap way of conveying a topic to a large student body as it can be delivered as a weekly series designed to provide the basic framework of a course. The lecture is particularly suitable for introducing a subject to ensure that all students have the necessary understanding to learn a subject...
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...employment laws in a global context (e.g. France, North America and/or Europe). 4. Conduct a basic job analysis and apply this understanding of job requirements to other HRM systems such as selection, performance appraisal, and compensation. 5. Analyze business challenges involving HR systems. 6. Critically assess and evaluate HR policies and practices. TEACHING AND LEARNING METHODS A combination of the following teaching methods and tools will be used in this course: § Lectures (“CM” or ‘Cours Magistraux’)—There will be 6 main lectures in the course given by 4 professors. Lectures will last 3 hours and will be comprised of cohorts ABCD and EFGH at each session (approx. 350 students). Students should come prepared with the necessary readings done in advance and arrive on time. Professors will generally make the lecture slides available...
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...the identification and description of structures, the correlation of structure with function and the use of anatomical knowledge in understanding or solving problems in other disciplines. Particular emphasis is given to the innervation of the limbs. The unit also aims to develop the general skills of observation, description, drawing, writing and discussion as they apply to biological structures. The unit builds upon or compliments other macroscopic anatomy units offered by the Department and provides for the development of skills, which could be relevant to a later honours project or higher degree in the field of structural biology. LEARNING COMMITMENTS AND CONTACT. Two one hour lectures per week. Two two hour practical classes per week. LEARNING SITUATIONS. The lecture series aims to give...
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...MKTG203 Consumer Behaviour Department of Marketing and Management Faculty of Business and Economics Unit Guide S2 Day Session 2, North Ryde, Day 2013 Table of Content Table of Content General Information Convenor and teaching staff Credit Points Prerequisites Corequisites Co-badged status Unit Description 2 3 3 3 3 3 3 3 List of changes since first version was published Learning Outcomes Assessment Tasks Class Test Assessed Coursework Group Projects (3) Final Examination 4 5 6 6 6 6 8 Unit Schedule Delivery and Resources Classes Prizes Required and Recommended Texts and/or Materials Technology Used and Required Teaching and Learning Strategy 9 11 11 11 11 11 12 Policies and Procedures Academic Honesty Grades Grading Appeals and Final Examination Script Viewing Special Consideration Policy Student Support UniWISE provides: 13 13 13 13 13 14 14 Student Enquiry Service Equity Support IT Help 14 14 14 Graduate Capabilities Problem Solving and Research Capability Learning Outcome Assessment Task 15 15 15 15 Engaged and Ethical Local and Global citizens Learning Outcome Assessment Task 15 15 15 Discipline Specific Knowledge and Skills Learning Outcome Assessment Task 15 16 16 Critical, Analytical and Integrative Thinking Learning Outcome Assessment Task 16 16 16 Research and Practice Policy on Group Projects Page 2 of 20 17 18 General Information Convenor and teaching staff Unit Convenor: Jan...
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........... 1 Learning Outcomes .......................................................................................................................... 1 Teaching & Support Staff.................................................................................................................. 2 Course Delivery ................................................................................................................................. 3 i. ii. i. ii. iii. iv. Lectures................................................................................................................................ 3 Tutorials ............................................................................................................................... 3 Prescribed textbook ............................................................................................................. 4 Blackboard ........................................................................................................................... 4 Podcast of lectures ............................................................................................................... 5 Student Webmail.................................................................................................................. 5 Course Learning Resources ............................................................................................................... 4 BSNS105 Summer School Course Calendar .......................................
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...AMB200 Consumer Behaviour Portfolio Purpose The purpose of this assessment is for you to understand consumer behaviour by applying theories to your own behaviour. In this assessment, you will submit three (3) out of six (6) tutorial worksheets as part of a portfolio. You must submit worksheet 1 and then choose any two (2) from worksheet 2 to 6. The tutorial program has been designed to assist your learning and is directly linked to this assessment. You should aim to attend most of the tutorials if you seek a good mark. Consumer Behaviour List In the first tutorial, you will be select ONE consumer behaviour from the list below that you have done in the last three months. You will then complete worksheets in the tutorials of weeks 2 – 7 on that consumer behaviour. Once you have selected a behaviour you cannot change as your assessment requires to submit worksheets on the same behaviour. List of Consumer Behaviours * Buying a PC/laptop/high-technology item * Booking/arranging/going on an overseas holiday * Selecting a university * Going to the movies * Choosing a restaurant for a special occasion * Evaluating and selecting a mobile phone plan * Choosing to do volunteer work * Buying a fashion item * Going to a concert * Changing a bad habit (smoking, reducing alcohol intake, getting fit, eating better) Assignment structure and requirements You must follow this structure, do not change the order of the content of the worksheets...
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...filled in for you convenience:- |C.W. |He / She has been doing C.W. regularly & neatly/nicely/charmingly. | |H.W. |A bit irregular in doing H.W. / Has been doing H.W. with due care. | |Hand-Writing |Can / Can’t write neatly & independently. / Hand Writing still needs improvement. | |Reading |Can / Can’t pronounce letters and words correctly. | |Attention In Class |Listens the lectures with due care. / Careless in attending class lectures. | |Participation in |Is shy but friendly. / Shows reluctance/active participation in group discussions. | |Group Activities |/ is being encouraged to participate in group discussions. | |Games & Sports |Active in sports & games. / Eagerly participate in games. | |Discipline |Well...
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...Why Should Diet For Life Improve Its Website Prepared for Dr. Naji Oueijan General Manager Sassine, Ashrafieh Prepared by Said Richa Ranim Naffouj August 12, 2015 Memorandum Memo To: Dr. Naji Oueijan, GM Memo From: Said Richa, Head of IT department Ranim Naffouj, Head of sales department Date: July 21, 2015 ------------------------------------------------- Subject: Updating our company’s website Enclosed is the report you requested in August on whether we should update our website or not. We believe we should. It could: * Increase our company’s profits. * Increase our company’s reputation * Create an online community for our company * Give our clients better satisfaction Diet for Life should invest into a better website to see a lot of possibilities to grab. We should conduct a research to see which strategies and methods we should apply in order to do so. The information in this report came from print and online sources, as well as a questionnaire distributed along Notre Dame University gym members. We thank them for their time and valuable information. Thank you for the opportunity to conduct this research. We appreciate the chance to give our company a better future. If you have any questions about this report, please ask! Table of Contents * Memo of Transmittal * Executive Summary……………………………………………………………… * Introduction: a) Background b) Purpose c) Scope ...
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...1. Record. During the lecture, record in the main column as many meaningful facts and ideas as you can. Write legibly. 2. Reduce. As soon after as possible, summarize these ideas and facts concisely in the Recall Column. Summarizing clarifies meanings and relationships, reinforces continuity, and strengthens memory. Also, it is a way of preparing for examinations gradually and well ahead of time. 3. Recite. Now cover the column, using only your jottings in the Recall Column as cues or "flags" to help you recall, say over facts and ideas of the lecture as fully as you can, not mechanically, but in your own words and with as much appreciation of the meaning as you can. Then, uncovering your notes, verify what you have said. This procedure helps to transfer the facts and ideas of your long term memory. 4. Reflect. Reflective students distill their opinions from their notes. They make such opinions the starting point for their own musings upon the subjects they are studying. Such musings aid them in making sense out of their courses and academic experiences by finding relationships among them. Reflective students continually label and index their experiences and ideas, put them into structures, outlines, summaries, and frames of reference. They rearrange and file them. Best of all, they have an eye for the vital-for the essential. Unless ideas are placed in categories, unless they are taken up from time to time for re-examination, they will become inert and soon forgotten...
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...mentioned, teaches no class. Class of Professor of Divinity. The duty imposed upon the Professor of Divinity is very arduous. In addition to the Lectures which ne has to deliver, he was in the practice of hearing the numerous Discourses which the Church requires before young men can be admitted to probationary trials. Pre viously to the appointment of Dr. Chalmers as joint Professor with Dr. Ritchie, the whole of the Discourses were heard by the Professor of Theology ; and some conception of the arduousness of the task may be formed from the following account given in the Appendix to the Returns from the University of Edinburgh. The number of Students enrolled each Session, has for these five years past been above 200. The Law of the Church impera tively prescribes that each of them shall deliver five Discourses before being taken on trials for licence. It is obvious, therefore, from this, taken in conjunction with the period during which continuance at the Divinity Hall is necessary, that each Student must deliver at least one Discourse, and many of them two or more in one and the same Session. This necessa rily interfered very much with the lecturing department, the number of Lectures delivered each Session amounting to 40, and the Professor, from the causes stated, finding it impos sible to enlarge the number. Dr. Ritchie's Lectures explained and illustrated the topics, both direct and collateral, suggested by the successive articles contained in the Apostles' Creed ; and the...
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...What is the lecture method of teaching? In: Educational Methods and Theories, Learning Theories, General Educational Development (GED) [Edit categories] Answer: It is the practice of having the teacher, or lecturer, at the front of the classroom talking to students. This is seen as one-way communication, since the lecturer is the only one speaking. An effective use of this is a short talk to provide students with the background information they need to do the work. What are the steps in lecture method? In: Uncategorized [Edit categories] Answer: student analysis lesson planning formulation of the lesson guide prepration for presenting the lecture presentation of the lecture testing follow-up What is lecture method? In: Learning Theories [Edit categories] Answer: The lecture method is a teaching method, in fact the teaching method most often found in universities today. It bases itself upon the transmissive teaching model, in brief terms that knowledge is an object that can be transferred from the teacher to the learner. Practically it implies a lecturer holding a lecture for a group of people. A strength is that it is possible to educate large number of people at once, thereby lowering costs. A limitation is that it yields less deep knowledge compared to other teaching methods such as case-based learning. (Chaplin 2009, White et al. 2009, Grunwald & Hartman 2010). Advantages of lecture method in teaching? Answer: The lecture method of teaching...
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...Answer the following questions to assess how well you followed the SQ3R method, and whether it helped. Note: Your grade for the assignment will depend on the quality and honesty of your responses and not on how successful you felt you were. • What was the main point of the written piece? The aim of this article was to show you there are a few ways to spruce up a presentation in order for it not to come off as boring, but to keep your audience attention throughout the whole presentation. • What did each section deal with? Each section dealt with a strategy on what to do in order to in order to make your business presentations. Each section heading gives you a clue to what that section is going to be about. This is helpful in case there was a particular tip that you was interested in, buy looking at the section headings you could quickly navigate to it instead of reading the article in its entirety. • What questions did you ask yourself as you were reading? The questions I asked myself are, how could this help me in the future, would I have to worry about this later on with my job role, how could I use these formats for while I am in school. • How can you change your note taking skills for the future? By getting more involved in the readings and taking note at parts that may seem important to you or a part that you may not understand. This could help in taking notes not just for reading but for the classroom setting also. Your comprehension of what you are...
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...ENG 101E J.Mullen Living in Wonderland Kaloyan Kolev The life of a college student has given me the great opportunity to observe student behavior. Usually I meet quite ordinary students. Some of them are interested in studying, others in fashion, music or computer games. However, I have also met students who are intriguingly different - to say the least. Recently I received the divine inspiration that there are four main types of abnormal students that are either of extraterrestrial origin or are the product of some kind of evil sorcery: The Zealot, The Casper, The Bear and The Challenger. The Zealot takes classes more seriously than he should. He believes that if he doesn’t get an “A” on every single test, he will be crucified, God himself will come down to earth to unleash the Holy Armageddon upon him and the gates of Heaven will forever stay closed for his soul. The Zealot always comes to class looking as if wild wolves have been chasing him to school. Looking like he has seen the headless horseman, he quickly makes his way to his desk and immediately opens his books and starts reading. For him every second counts when it comes to studying. During a class, the Zealot is always listening...
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...In order to achieve my academic goals, I need to first of all be present at every lecture and listen attentively during lectures. If there is anything that I am not able to grasp during lectures, I will ask questions. Lectures, I will resolve to rereading my notes to enhance my understanding of my studies. Also, I am ready to join study groups that will broaden my understanding from a broader perspective. I will start with my first lectures or course. I am going to write out my priorities and goals and steps to take to achieve those goals and attach my plans or actions to achieving each and every goal and paste it by my study desk, laptop and in my agenda planner so I don’t lose concentration and focus. My dad, mum, brothers and sisters have always been a mentor and friends till date. They have been there for me since day one to always keep me on truck and to make sure I am on the right truck to achieving my goals. My boss ant work and my lecturers and student advisor are also very important people in my academic pursuit who help me identify my strength and areas that they feel I need to improve on in order to achieve my academic success. I look to these people for honest opinions and constructive criticisms which will help me identify my strengths and how to better them as well as my weaknesses and how to improve on them to become strengths. Because I want to achieve success by the end of my academic year, I have set myself to reach the accomplishment of...
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