Free Essay

Les Émotions

In: Business and Management

Submitted By zainebmeh
Words 299
Pages 2
On vous embauche sur vôtre QI mais c’est vôtre QE qui fait vôtre carrière .

1/ L’intelligence émotionnelle

Les gens qui ont conscience de leurs propres émotions et qui savent décrypter celles des autres sont souvent plus efficaces dans leur travail . C’est cet aspect qui sous-tend les récentes études menées sur le thème de l’intelligence émotionnelle .

L’intelligence émotionnelle ( IE) désigne l’ensemble de facultés , d’aptitudes et de compétences indiquant la capacité d’un individu à déceler et à comprendre les indices émotionnels et à gérer l’information qu’ils véhiculent . Cette capacité a un impact important sur la façon qu’a l’individu de répondre aux besoins et aux pressions de son environnement . L’intelligence émotionnelle se compose de cinq dimensions :

• La conscience de soi-même ( self-awareness ) . Avoir conscience de ses propres sentiments ; être apte à reconnaître ses propres états d’âme , émotions , motivations ainsi que leurs effets sur les autres .

• La maîtrise de soi ( self-management ) . La capacité à maîtriser , canaliser et gérer ses propres émotions et impulsions .

• La motivation ( self-motivation ) . La capacité à persévérer après un revers ou un échec ; passion de l’action pour des raisons allant au-delà de l’argent et du statut .

• L’empathie ( empathy ) . La capacité à éprouver ce que ressent autrui , aptitude à traiter avec les autres en fonction de leurs réactions et de leurs émotions .

• L’aptitude pour les relations sociales ( social skills ) . La capacité à gérer les relations avec les autres et à établir des liens ; aptitude à trouver des terrains d’entente et à construire des relations .

Intelligence émotionnelle ( IE) – Capacité à détecter et à gérer les informations et les signaux émotionnels.

La pertinence intuitive

L’IE a une valeur prédictive

Applications organisationnelles

* La sélection
* La prise de décision
* La créativité
* La motivation
* Le leadership
* La négociation
* Le service au client
* Les attitudes face au travail
* Les comportements professionnels déviants

Similar Documents

Premium Essay

Performing Arts

...Live Theatrical Performance Helen Robinson HUM/103 Intructor Bjorn Mercer March 10, 2013 Abstract This article gives an analysis of a theatre performance Les Miserable directed by Tom Hooper. It analyses on the best aspects of the play that was performed on stage. The play is a musical and an acting performance with the main character being Jean Valean. An analysis of the plot is given and also the sub plots with the characters featured. The performance by Les Miserable is one that has combined the aspects of art and theatre performance in the most professional manner. The director Tom Hooper has used the musical genre in this performance and this makes it the most pleasing aspect of the performance. Not many directors are able to work on such a master piece. The dialogues are not spoken like it happens in other performance, they are sung in beautiful lyrics that are able to arouse the audience emotions more than it would be in a spoken dialogue. The musical aspect runs down and the most enjoyable part is when the character Eponine sings two songs that feature Samantha Barks. The performance is therefore able to capture the audience since not just mere monologues and spoken dialogues among the actors are involved. The audience can view the inner voice of an actor he or she is left all alone on stage. The transition from one scene to the next is carried out in a perfect way that is not too fast creating suspense within the......

Words: 969 - Pages: 4

Free Essay

Masks

...The Misanthrope – Moliere The Masks We Wear Moral character types emerged during the latter stages of Greek literature, specifically in the new comedy of Menander; preceded by the creation of Theophrastus’ stock characters, which were based on observation of everyday life. First introduced to audiences in 1666, Moliere staged The Misanthrope in the upper-class salon of Celimene. Essentially, the salon is a microcosm of the royal court. In between duties at Louis XIV’s court, the elite townspeople gathered to converse, trade compliments, exchange insults, and scrutinize one another. French society was defined by courtly norms, which, amusingly were being refined on a constant basis. The Misanthrope, often referred to as not only a comedy of manners, but a comedy of character, as well, was theater that functioned as a reflection of its spectators in order to enact social change. Moliere based his plays on French farce and commedia dell’arte. Plots of deception interspersed with objective play represented French farce, while commedia dell’arte had set situations, unrehearsed dialogue, and actors in masks representing a specific character type. The combination of the two was perfectly aligned in The Misanthrope as Moliere utilized the stock characters to introduce stylized production and dialogue. By placing the stock characters into a society of his own time with dialogue reflective of his present day circumstances, Moliere created individuality in his characters that allowed...

Words: 1222 - Pages: 5

Free Essay

The Solution to the Universe Through Pepsi

...BREATHTAKING Design Strategy 2008.08.04 ARNELL GROUP K OR W ESS GR RO IN P 4 08.0 . 008 2 A. BREAKING THE CODE FOR INNOVATION From Convention to Innovation BREATHTAKING Trajectory of Innovation A. How do we move from convention to innovation? CONVENTION INNOVATION B. By investing in our history and brand ethos we can create a new trajectory forward. CONVENTION INNOVATION DNA C. The investment in our DNA leads to breakthrough innovation and allows us to move out of the traditional linear system and into the future. FUTURE CONVENTION INNOVATION DNA D. Continued investment provides us with a clear resource for reinvention. FUTURE CONVENTION DNA INNOVATION B. THE ORIGINS OF CREATIVE ENDEAVORS Universal Design Principles and PepsiCo’s Brand Heritage BREATHTAKING Brand Heritage and the Aesthetics of Simplicity The Pepsi ethos has evolved over time. The vocabulary of truth and simplicity is a reoccurring phenomena in the brand’s history. It communicates the brand in a timeless manner and with an expression of clarity. Pepsi BREATHTAKING builds on this knowledge. True innovation always begins by investigating the historic path. Going back-to-the-roots moves the brand forward as it changes the trajectory of the future. 1910 1970 2009 BREATHTAKING Universal Design Principles BREATHTAKING is a strategy based on the evolution of 5000+ years of shared ideas in design philosophy......

Words: 1472 - Pages: 6

Premium Essay

Les Miserables: Journal Entries

...Les Misérables: Journal Entries Fantine: * Theme: “You have left a place of suffering. But listen, there will be more joy in heaven over tears of repentant sinner than over the white robes of a hundred good men” (Page 27) * Heaven is gladder when sinners forsake of its sins, than with the good men just being the same all throughout. “He lived peaceable, reassured, and hopeful, having but two thoughts: to conceal his life, and to sanctify his life: to escape from men and to return to God.”(Page 72) * He wanted to change his life, but still the natural man is still part of his mighty change of heart. Every time he would always have two thoughts: which is the desire of changing, and the other is the natural man that wants to rebel again. * Character: “See here! My name is Jean Valjean. I am a convict: I have been nineteen years in the galleys. Four days ago I was set free, …… I went to an inn, and they sent me away on account of my yellow passport …… I am very tired—twelve leagues on foot, and I am so hungry. Can I stay?” (Page 17) * Jean Valjean described himself in this quotation, he sees his life as an empty glass no one is accepting him after hew as set free. He then said, his tired of trying his chance to accommodate himself with people, but people is pushing him away on his yellow passport. “He thought he saw himself, older, doubtless, not precisely the same in features, but alike in attitude and......

Words: 2317 - Pages: 10

Premium Essay

Researching

...Impressionist Movement.  This renowned work of art which illustrates a view of the port of Le Havre in north-western France is considered to be one of Monet’s “most poetic expressions” of his engagement with France’s revitalization efforts after the Franco-Prussian War. Unlike other artworks of the time, the subject matter and specific painting techniques evident in Impression, Sunrise seek to transcribe the feelings initiated by a scene rather than simply rendering the details of a particular landscape.  This act of expressing an individual’s perception of nature was a key characteristic and goal of Impressionist art, and is a common motif found in Monet’s paintings.  While Impression, Sunrise and Monet’s artistic technique fell under harsh criticism at their outset, Monet’s masterpiece gave birth to a new movement and created a revolution in the world of art. Widely regarded as Monet’s single most famous painting, Impression, Sunrise was completed during the late nineteenth century in 1872.  The most significant aspect of the painting is its credit with giving the Impressionist Movement its name.  When the painting was first shown to the public in the L’Exposition des Révoltés—an exhibition independent of the Salon that was organized by Monet, Bazille, Pissarro, and their friends—many critics were extremely disapproving of the rebel group’s work, especially that of Monet.[2] In the April issue of Le Charivari, a critic named Louis Leroy judgmentally entitled his article......

Words: 2537 - Pages: 11

Free Essay

History of Architecture Reviewer

...Architecture Comprehensive Examination Reviewer HISTORY AND THEORY OF ARCHITECTURE 1. The ornamental blocks fixed vertically at regular intervals along the lower edge of a roof to cover end tiles. a. ancones c. acroteria b. Antifixae 2. A continuous base or structure in which a colonnade is placed. a. stereobate c. stylobate b. Torus 3. The market in Greek architecture. a. Megaron c. agora b. Pylon 4. The smallest among the famous pyramids at Gizeh. a. Pyramid of Cheops c. Pyramid of Chephren b. Pyramid of Mykerinos 5. The largest outer court, open to the sky, in Egyptian temple. a. Sanctuary c. Irypaetral b. Irypostyle 6. The inner secret chamber in the mastaba which contains the statue of the deceased family member. a. Pilaster c. serdab b. Sarcophagus 7. The grandest of all Egyptian temples. a. Palace of Sargon c. Great temple of Ammon, Karnak b. Great temple of Abu-Simbel 8. The principal interior decoration of early Christian churches. a. stained glass c. painting b. mosaic 9. In early Christian churches, it is the covered space between the atrium and the church which was assigned to penitents. a. baldachino c. narthex b. apse 10. A dome placed on the drum. a. simple c. compound b. superpositioned 11. The architect of a church of Santa Sophia Constantinople, the most important church in Constantinople. a. Ictinus and Callicrates b. Apollodorous of Damascus and Isidorous on Miletus c. Anthemius of Tralles and Isidorous of Miletus 12. The second largest medieval cathedral...

Words: 19682 - Pages: 79

Free Essay

Tyranny of Guilt; an Essay on Western Masochism (2010)

...of Guilt An Essay on Western Masochism • P r i n c e t o n u n i v e r si t y P r e s s Princeton and Oxford english translation copyright © 2010 by Princeton university Press First published as La tyrannie de la pénitence: essai sur le masochisme occidental by Pascal Bruckner, copyright © 2006 by Grasset & Fasquelle Published by Princeton university Press, 41 William street, Princeton, new Jersey 08540 in the united kingdom: Princeton university Press, 6 oxford street, Woodstock, oxfordshire OX20 1TW press.princeton.edu all rights reserved library of congress cataloging-in-Publication data Bruckner, Pascal. [tyrannie de la pénitence. english] The tyranny of guilt: an essay on Western masochism / Pascal Bruckner; translated from the French by steven rendall. p. cm. includes index. isBn 978-0-691-14376-7 (cloth : alk. paper) 1. civilization, Western— 20th century. 2. civilization, Western—21st century. 3. international relations—Moral and ethical aspects. 4. Western countries—Foreign relations. 5. Western countries—intellectual life. 6. Guilt 7. self-hate (Psychology) 8. World politics. i. title. CB245.B7613 2010 909’.09821--dc22 2009032666 British library cataloging-in-Publication data is available cet ouvrage, publié dans le cadre d’un programme d’aide à la publication, bénéficie du soutien du Ministère des affaires étrangères et du service culturel de l’ambassade de France aux etats-unis. This work, published as part of a program of aid for publication, received......

Words: 64873 - Pages: 260

Premium Essay

Cognitive Intervention

...problem solving. This discipline helps counselors understand the psychology aspects of the clients in order to treat and solve the common problems of the client. Albert Ellis, founder of rational- emotive therapy was born to a Jewish family in Pittsburgh, Pennsylvania, 1913 (Parrott Les III, 2003). At the age of four, he moved to Bronx New York, where he contributes most of his intelligence drive and persistence from his father who was never present in the home. Through his parents’ divorce, Albert decided not to become a teacher of Hebrew, instead a probabilistic a theist. As a young adolescent Ellis dreamed of becoming a writer, he would work until he was 30, then retire and devote his time to writing. Ellis obtained his baccalaureate degree in business administration in 1934 (Parrott LesIII, 2003) at New York City College. Despite his depressive state he remained employed until mid 1940’s (Parrott Les III, 2003). During his spare time, he wrote fictions which was very disappointing to his mythical efforts. Ellis wrote eight novels and after several publishers reject them, he decided to study psychology. Ellis continues his education and received his Ph.D. in clinical psychology in 1947 (Parrott Les III, 2003) from Columbus University. Ellis interests lead him to psychoanalysis where he practices with his patients with little change in his or her dysfunctional behavior. Ellis decided to use his own techniques in practicing with the patients. Today Ellis, remain in......

Words: 1478 - Pages: 6

Premium Essay

Response to the Sniper by Liam O’flaherty

...heavy and bittersweet mood. This raises suspense and builds up till the climax. This greatly impacts the theme as the author wants the readers to live through the story as if they were the main character. From the very beginning, to the very end, no names of characters are mentioned. Instead, the author chooses to reference to people using general words such as “the sniper,” “the old woman,” or “the man.” This detail about the story is incredibly important because the author is trying to emphasize that war has destroyed the identities of people. A key factor in an identity is the name of person, if a person has lost their name, they have lost who they are. This is similar to the book, “Les Misérables.” Both the authors have show that people have lost their names through war or prison. In Les Misérables, the main character, Jean Valjean has another identity of “Prisoner Number 24601,” and in “The Sniper” the main character is only referenced as a “sniper.” This technique is used to...

Words: 1132 - Pages: 5

Premium Essay

Flor Palia

...enthusiastic feel to it which may represent the love he has towards former wife. The lyrics to "Flor Palida" tell a wonderful love story that has come to be what is now a reality. I believe that the flower was intended to represent a beautiful woman. He says in the second stanza “recuperó el color que había perdido, porque encontró un cuidador que la regara; regained the color that was lost, because it found a caregiver who watered it”. This symbolizes that the woman slowly started to form a liking towards him, and unfolded to show him the appreciation that she has. I feel that this represents that he was a man of his word and it truly expresses the love he has for her. He also says in the third stanza "le fui poniendo un poquito de amor, la fui abrigando en mi alma, y en el invierno le daba calor, para que no se dañara; I was giving a little bit of love, I was warming it up in my soul, and in the winter, so it would not get...

Words: 995 - Pages: 4

Premium Essay

Dfggg

...Compare the ways poets show how relationships can affect people in ‘Les Grands Seigneurs’ and ‘My Last Duchess’ In both ‘Les Grands Seigneurs’ (‘LGS’) and ‘My Last Duchess’ (‘MLD’) a range of techniques are used to portray the desire for dominance, corruption and how relationships can deeply affect one’s emotions. In ‘LGS’ a woman reflects on her relationship with men and how their attitude towards her changes before and after she gets married whereas ‘MLD’ is about a male’s perspective on marriage and how loyalty and affection towards each other is vital. The characters in both ‘MLD’ and ‘LGS’ are portrayed to show some sort of resentment to their lovers. In ‘LGS’ the narrator can be seen as showing hatred towards her husband: she was once respected by men as she describes herself as ‘their queen’ and she ‘sat enthroned before them’ which shows how she was thought of as a goddess by men. However at the la volta after she is ‘wedded’ she is treated as ‘a toy, a plaything, little woman’, this is sharp contrast from earlier in the poem as she who was once treated like a queen is now a ‘little woman’ as if she has no significance and is treated as an object of entertainment. This can be seen as the cause of her attitude towards love and negative view of men as the use of ‘hurdy gurdy monkey men’ shows how she thinks of men as artificial and people who have no depth or true emotion towards their love. In ‘MLD’ resentment is portrayed as the narrator is critical of his wife as...

Words: 765 - Pages: 4

Premium Essay

Inside the Mind of Giselle Esteban

...Inside the Mind of Giselle Esteban Giselle Esteban, 27 has been accused of murdering Michelle Le, 26. Le went missing on May 27, 2011 and was found in a shallow grave in the Sunol-Pleasanton wilderness on September 17, 2011. Esteban was indicted on December 14, 2011 and entered a plea of not guilty. In November of 2011, Giselle gave birth to her 2nd child. Her trial date is set for September 17, 2012. (Kurhi, 2011). Using a bio-psychosocial approach, we are trying to understand why she thought, acted and felt the way that she did. One can consider, what was the biology of her mind, the psychology of her motivation, and the social aspect of her memories? Here we consider the possibilities of what causes a person to terminate another human’s life? Esteban 3 Giselle and Michelle were friends at Mt. Carmel high school in San Diego. Eventually, they relocated to the bay area. Giselle lived in an apartment in Union City. She was involved with a man named Scott Marasigan and their relationship resulted in a daughter who is now about five years old. Scott was awarded custody of their daughter and a restraining order, to prevent Giselle from having access to either Scott or their daughter, on May 24, 2011, just 3 days before Michelle disappeared. Giselle has accused Michelle and Scott of having an affair. Michelle was a nursing student at Samuel Merritt University Kaiser in Oakland, California and worked for Kaiser Permanente......

Words: 2879 - Pages: 12

Free Essay

Vertigo Essay

...will discuss the cinematography, montage, musical composure, and the effect it had on the movie it was used in. I recently had the pleasure of viewing Alfred Hitchcock’s movie titled “Vertigo”. It is based on the 1959 novel “D’entre les morts” that was written by Boileau Narcejac. Jimmy Stewart who was portrayed “Scottie” was stellar in this film as well as Alfred Hitchcock’s presence and directorial style; paramount. Cinematography, which is the combined art and technology of films and how it is created, was evident in this film (Cinematography). One of the features that Alfred Hitchcock is heavily noted for is the use of color to draw in feeling and emotion within a scene. For instance, in the opening scene of Vertigo, the first thing you will notice is the use of red, blue, and green. The colors shifted from one to the next with the changing of objects and certain panning techniques that were used to focus the audience on a certain point of the frame and color significance. Most importantly, Hitchcock used those colors as a lead in to the rest of the entire movie, which they are used throughout every scene and have a specific meaning and connection. For an example, the color red was used in a matter that would have the viewer assume that emotions like that of terror, fear, and horror. However, throughout the film the same color is used in flowers, wallpaper, and other scenery, which had a different meaning as in warmer emotional feelings. The color blue was used in......

Words: 1443 - Pages: 6

Premium Essay

Manager

...creativity Document de synthèse sur les modules CrossKnowledge réalisé par Sophie Lorenzo, responsable de la cellule e-learning. SESSION Learning for a better life Les CrossKnowledge Sessions sont des modules de formation e-learning asynchrone de 30 minutes sur des concepts-clés, des pratiques ou des comportements managériaux. CrossKnowledge en propose aujourd'hui plus de 300 disponibles en français et en anglais à Rouen Business School. Les modules de formation e-learning s'appuient sur un format pédagogique exclusif : • • • • utilisation massive de vidéos à des fins de démonstration de bonnes ou mauvaises pratiques ; pédagogie inductive visant à faire découvrir plutôt qu'à apprendre de façon "top-down" ; interactivité fréquente permettant de rythmer l'apprentissage et de garder un utilisateur actif ; exercices systématiques d'application permettant de vérifier l'acquisition du savoir-faire et pas seulement le transfert d'un savoir. ESSENTIAL Outil pédagogique à part entière, les Essentials sont des supports écrits permettant d'appréhender en quelques minutes l'essentiel d'une technique ou d'un concept de management. Fiches pratiques de 2 à 4 pages (format A4), consultables en ligne ou imprimables, les Essentials présentent la synthèse des concepts, techniques et best practices, développés dans le cadre des modules de formation e-learning CrossKnowledge Sessions. • • ils permettent d'ancrer les fondamentaux de management......

Words: 1790 - Pages: 8

Premium Essay

The Brothers

...Ha Nguyen Instructor: D. Aleksandrova English 102 Poetry Essay June 17, 2013 My Beloved - Annabel Lee “Annabel Lee” was the last poem that Poe composed, and was first published in November, 1849, a month or so after his death. Poe once said, “The death of a beautiful woman is the most poetic topic in the world”, that’s “Annabel Lee.” The poem is about a beautiful, but painful memory. The speaker of the poem is remembering his long-lost love, Annabel Lee. The narrator, who fell in love with Annabel Lee when they were young, has a love for her so strong that even angels are envious. He retains his love for her even after her death. The poem has since become one of Poe’s most popular works. “Annabel Lee’ follows Poe’s favorite theme, the death of a beautiful woman, which Poe called “the most poetical topic in the world”. The love between the narrator and “Annabel Lee” is so strong and beautiful and pure that even after her death, the love remains alive, eternal, because the souls of the lover remain united. Poe begins the poem by painting a romantic and fairy tale story, telling us that the story we are about to hear happened “many a year ago”. Akin to a fairy story, the author takes us to a kingdom by the sea that existed in the remote past, when both he and his beloved Annabel Lee were (Poe line 1-4) It was many and many a year ago, In a kingdom by the sea, That a maiden there lived whom you may know By the name of Annabel Lee; In stanza two, Poe tells us...

Words: 1061 - Pages: 5