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Les Émotions

In: Business and Management

Submitted By zainebmeh
Words 299
Pages 2
On vous embauche sur vôtre QI mais c’est vôtre QE qui fait vôtre carrière .

1/ L’intelligence émotionnelle

Les gens qui ont conscience de leurs propres émotions et qui savent décrypter celles des autres sont souvent plus efficaces dans leur travail . C’est cet aspect qui sous-tend les récentes études menées sur le thème de l’intelligence émotionnelle .

L’intelligence émotionnelle ( IE) désigne l’ensemble de facultés , d’aptitudes et de compétences indiquant la capacité d’un individu à déceler et à comprendre les indices émotionnels et à gérer l’information qu’ils véhiculent . Cette capacité a un impact important sur la façon qu’a l’individu de répondre aux besoins et aux pressions de son environnement . L’intelligence émotionnelle se compose de cinq dimensions :

• La conscience de soi-même ( self-awareness ) . Avoir conscience de ses propres sentiments ; être apte à reconnaître ses propres états d’âme , émotions , motivations ainsi que leurs effets sur les autres .

• La maîtrise de soi ( self-management ) . La capacité à maîtriser , canaliser et gérer ses propres émotions et impulsions .

• La motivation ( self-motivation ) . La capacité à persévérer après un revers ou un échec ; passion de l’action pour des raisons allant au-delà de l’argent et du statut .

• L’empathie ( empathy ) . La capacité à éprouver ce que ressent autrui , aptitude à traiter avec les autres en fonction de leurs réactions et de leurs émotions .

• L’aptitude pour les relations sociales ( social skills ) . La capacité à gérer les relations avec les autres et à établir des liens ; aptitude à trouver des terrains d’entente et à construire des relations .

Intelligence émotionnelle ( IE) – Capacité à détecter et à gérer les informations et les signaux émotionnels.

La pertinence intuitive

L’IE a une valeur prédictive

Applications organisationnelles

* La sélection
* La prise de décision
* La créativité
* La motivation
* Le leadership
* La négociation
* Le service au client
* Les attitudes face au travail
* Les comportements professionnels déviants

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