2.1.2 Agent’s Task 2.1.2.1 Register the new Customer
• Agents enter the details collected from the customer and register them. An unique customer ID should be generated. Ref : CUST_MDB[Database Schema]
2.1.2.2 View / Update the existing Customer
2.1.2.3 Delete Existing Customer
2.1.2.4 Form Management By Agent.
Assumption: Agent has the details such as the Hotel Name and the Room Number that should be booked.
 Search Hotel details
Agent should provide the Hotel Name and retrieve the following details.
• Hotel Unique ID
• Hotel Name
• Hotel Address
• Hotel City
• Hotel State
• Hotel Zipcode
• Hotel Country
• Hotel Area Ref : HOTEL_MDB Database Schema

 Search Room Details
• Based on the Hotel Unique Id and Room No entered by Agent, the room details must be retrieved from the DB.
Ref : ROOM_MDB Database Schema

 Form filling
• Agents must be able to auto populate the Hotel and room details retrieved from the DB into Form HM100.

2.1.2.5 Add/ View/ Update the area’s in which Agents are operational.
Each Agent will be operational in a particular area. They must be able to manage their operational area.

Ref : AGENT_AREA Database Schema

2.1.2.6 Add/View/Update Company to which the Agent is registered.
Assumption: The Agents will be registered with a Company.

Provision to manage the company details.

Ref : COMPANY_MDB Database Schema

2.2 Admin

Admin must have the complete control over the system. Admin's role starts when a critical situation arises with automatic process such as

• Managing the Password Recovery or Reset
• Privilege Control of Agents
• Database Control

2.3 Connection to External Database [Phase 2]

o HMDB:
 This DB contains information related to Hotels and Resorts. o FDB
 Hotel Management