...Effective Listening Skills Student Name Course/Number Date Instructor Name Introduction Listening is defined by the International Listening Association as the process of receiving and constructing meaning from verbal or non verbal messages, and then offering a response (Cheesebro, O’Connor, & Rios, 2010). This implies that to offer accurate responses in various situations including during conflict resolution, one must be able to receive the information accurately through effective listening in order to draw meaning and respond to the parties in question appropriately (Shermerhon, Hunt, & Osborn, 2004). It is through effective listening to a party that one is able to grasp the intended meaning and offer a relevant response. Effective listening skills are one of the main determinants of the progress of teaching, informing, and conflict resolution. However, various factors need to be put in place to ensure that listening enhances the quality of communication among the parties involved. It requires effective coordination between the brain and the ear as well as proper concentration by the parties involved. This study presents listening strategies employed in effective conflict resolution. Listening Process The starting point is the absorption of information through the ear which is the transmitting device to the brain as indicated below. Source: Cheesebro, T., O’Connor, L., & Rios, F. (2010). For listening to occur, hearing must first take place. While...
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...Andrea Beachum Effective Listening Strategies Paper BSHS 385 October 12, 2015 Audra Stinson Effective Listening Strategies Paper The understanding of what effective listening is and what it means is a vital part of the role of human service provider. Effective listening means more than just hearing what your client is saying to you when they are in a session. Effective listening means that you as the provider are able to understand their body language and other nonverbal cues. By using effective learning skills the human service provider can help the client by providing the right tools and resources to help them gain control over their situation and to help them find a way to a solution. What is effective listening? Effective listening is defined as the ability to actively understand and listen to what the client is saying and to show interest into what is being discussed. Effective listening also means that you are providing the client/individual with reflective feedback that demonstrates that you not only heard what they were saying but that you understand as well. (Effective Listening Skills, 2004-2015) Ways to demonstrate attentive/effective listening skills There are many different ways to show your client and others around you that you are actively listening to what they are saying. Some of these skills come naturally while others tend to need some practice. Listed below are some of the skills that are important when communicating...
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...http://vigaexalt.blogspot.com/2014/01/effective-listening-skills.html Why active listening is critical in business? Most of us tend to hear rather than LISTEN. Listen shows that you are serious and committed in acquiring and confirming the information. Paying attentive listening proves significant as an ability to understand thoroughly the defined meanings, understood the read lines clearly and enables to relate to with the speaker. We may have encountered poor listening habit which contributes to repetitive of tasks, poor quality output, customer’s dissatisfaction, wrong interpretation and waste of raw materials. How does a poor listening skill affect the overall operation? Several times when I order the required food and beverages at Mamak restaurants, there is bound to be a mistake. I ordered Tea but the waiter shall bring Ice Tea. One of the key weaknesses I noticed in a Mamak restaurant is their waiters shall take order without jotting down in their order record. Another incident related to poor listening skills was with Astro. I called their customer care line to inform the defects on the decoder due to lightening. Their customer representative had wrongly inserted my address and I had to wait up to 10 days for a new installation. Worse I had to call them every day to find out what went wrong. They only found it out one the 9th day that the address was inserted wrongly. My colleague who works as Quality Manager stated that his newly recruited foreign operators from...
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...According to the textbook, the responsibility of a leader in an organization is to provide a vision of the future that supplies the organization with positive and sustainable momentum. It also allows the organization and the employees to continue to grow. Good leaders or managers are capable of persuading huge amounts of people through the use of some kind of rule. In addition, as a manager should build brilliance culture in the delivery of excellence health care services. Furthermore, you should build a culture of establishing trust and improving communication among all employees. Besides, as a health care manager, you need to have an effective listening skills. Listening effectively can help you calm down one’s emotions for them to feel...
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...Overview This paper offers the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills in UK higher education. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda. A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review, readers...
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...27 February 2013 E-portfolio 1.1: Listening skills Student number: NGWSIM006 Listening is a skill Oxford Mini Dictionary (2007) describes listening as “to take notice of and act on what someone says “. There is a fine line between listening and hearing. The question is where the fine line lies? The answer is attention. Hearing is explained by Horowitz (2012) as a passive-action, it is an ever-engaged sense that makes a person capable of not just recognizing sound but also triggering a response to. This stimulus is faster than all our other senses including sight. Listening on the other hand is an active behaviour as it requires focus and attention.[paraphrase] Listening is a skill that you need to acquire through practise. As they say practise makes perfect. Listening is the most important characteristic that a professional must have, as that it is a fundamental to gain a person’s trust. Appling simple thinking and excessive listening skills makes everyone feel comfortable in your presence. In this essay I will be discussing the aspects about good listening skills as there is a fine line between listening and hearing. I will also be discussing what I have learnt as an integrated Health Professional in terms of my knowledge and self-reflection. When everything became too much to bear alone I still remember it like yesterday ago when my dad died and I was left alone in the big bad world as everyone said it was. I realized that I needed someone to just listen to me but to...
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...7 Listening Skills To Solve Customer Complaints Most people only listen to about 25% of what they hear. They tune out the other 75%. You can't afford to operate like that. Every action you take depends upon the information the customer tells you over the telephone. You don't have the option of looking at customers' body language to help you figure out how they really feel. So you have to make sure your listening skills are fine-tuned exceptionally well. Techniques to give customers your undivided attention ... 1. Give your customers your full attention. Focus on what they are saying by clearing your mind and having an orderly desk and free hands. Remember, your brain can process information at 450 words per minute, while your customer only speaks 125 to 150 words per minute. Don't let yourself use your spare "brain time" to daydream. 2. Listen with an open mind. Be prepared to hear things you may not like or want to hear, but that could be valuable in helping you satisfy your customers later. Also remember, not everything you hear is equally important - listen carefully for the real issues and deal with them. 3. Ask questions respectfully. If the information is complex or you're unclear about anything, ask the customer to clarify it. Don't add to the meaning of what you're being told, and repeat what you understand back to Page 1 of 2 the customer to make sure you can provide the best service possible. 4. Acknowledge the customers' concerns. Tell the clients that you understand...
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...and Reinsch's 1988 study (pg. 161) found that a listener's responsiveness to others was crucial to effective listening. Describe three behaviors you could enact that demonstrate responsiveness. Then, describe how each behavior will improve your listening. (hint: it will be easier to answer this question if you try out your responsive behaviors in a real listening situation like a class) A behavior that could demonstrate responsiveness could be displaying good eye contact. If you’re making good eye contact with the speaker you’re able to get more out of it because not only will you be more focused on what the speaker is saying, but also you're showing the speaker that you’re actually listening. Another way is to show facial expressions or nod your head. By doing this you’re showing the speaker that you’re following what they’re saying. Also, it’s important that you provide the speaker with feedback or advice because that shows that you were overall listening to what the speaker is talking about. If you force yourself to think of giving feedback to the speaker, then you’re more likely to concentrate on their topic. 2. Most of us engage in ineffective listening at some point. Identify and describe two ineffective listening strategies that you employed in the past (see pgs. 162-178). Why were they ineffective? Glazing over is one very common ineffective listening strategy because many people that get bored with a topic tend to “space out” and completely tune out everything...
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...Improving my listening skills at work would increase the effectiveness of my communication because the person or people that are talking to me or trying to explain something to me will know that I am being attentive they will know that they can trust that I am hearing what they are saying, understanding what they are saying, and most importantly hear what they are saying. I know that if my managers know that I am actively listening it could definitely have positive outcomes on where I want to be in my career. The main strategy of effective listening that I think I need to personally work on would be “Mindful” (Wood p 160). In my work situation being mindful would be me learning to in our group meeting situations to let people speak all the way through even if they are totally off topic, not to try and dominate the talk stage. At work I would also want to work on my “active listening skills” (wood p160) which I know is hard work but it will force me to ask questions and let the other person know I am interested in what they are saying and I am actually taking it in. It would also force me to ask questions because I know myself personally, if I am not actively listen my mind wanders on to other things and I won’t ask questions and I won’t retain a word that was said. These same techniques can help me in my personal life as well because a lot of times my husband will have important information that he needs to discuss with me, and to be honest with you I would really only use my...
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...Website review Name: Number: Course: Lecturer: Date: Background to the business and business goals Over the past years, tourism has undergone persistent developments and increasing diversification to emerge one of the quickest growing sectors of economy in the universe. Today’s tourism is closely related to improvements and integrates growing amount of new destinations. These changing features have converted tourism into a critical booster for socio-economic developments. At the moment, the business magnitude of tourism equates or even supersedes that of oil exports or automobiles. Tourism has topped as one of the major participants in international commerce, and at the same time represents one of the major income avenues for many third world countries. Dread bus services were established in 2004 where it started operating on small scale. From this humble start Dread bus services has now grown in terms of experience and infrastructure over a period of 8 years. We deal with Commuter Passenger Services, Inter-City Passenger Services, Private Hires Staff transport for hotels and company, School Transport and vehicle cleaning. Dread bus services is based in gateway city which is our headquarters hence it forms the central point of travelling in driven. Most buses are privately owned though there are few public buses. The services offered are in a bid to organize and have companies which are profitable formal companies strive to get a website...
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...------------------------------------------------- Value of Listening Skills Effective of listening is a quality which we all must have during our day to day life. The basics of listening appear to be quite simple; however, with a little thought on the matter, the depth of the listening is far from basic. Hearing and listening can be seen same at one point but do not let yourself get deceived. Hearing is a physical process and listening is both physical and psychological. There are several purposes of listening. If you are a good listener, it will be a huge help in school, at work, in relationship, and in other situations. It also allows us to easily express information and communicate with others. You can listen to understand, listen to appreciate and you can listen critically. ------------------------------------------------- Listen: To pay attention to somebody or something ------------------------------------------------- You can hear ---OXFORD ADVANCED LEARNER’S DICTIONARY ------------------------------------------------- 6th Edition--- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Listen: To pay attention to somebody or something ------------------------------------------------- You can hear ---OXFORD ADVANCED LEARNER’S DICTIONARY ------------------------------------------------- 6th Edition--- ------------------------------------------------- ...
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...different techniques and studying skills a student may possess or learn to adapt to. As a visual spatial learner, I have noticed that when I map my notes for papers this technique is easier for me. Letting my thought process flow and combining all my thoughts together later. Should I have to study for a test or quiz, I would use flash cards using the outline method. The listening skill is most important technique to me as a student, a leader of Soldiers. With these three roles I am always trying to improve my listening skills. As I read the article the Importance of Listening the author suggested writing down notes to recall information given to you earlier. As a Leader of Soldiers also supervising my own shop there is always new information and Soldiers having issues. There are times where I will be in a zone with so many things going on at once and decisions being made very quickly. When being spoken to I will zone out and listen for key words and ask questions in between to react accordingly. If I do not hear anything of importance then I will ask the person to repeat themselves and then listen to what they have to say and go from there. When it comes to Soldiers listening is critical you have to listen to Soldiers issues and problems. I have learned to be an active listener by asking certain questions in between conversation to get the full scope of the issue so I can better understand and assist them. Hence techniques and skills for learning can be very critical...
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...Social workers as a profession must continue to further their education to ensure that the skills utilized are based on best practice methods. With the changing roles of social work within the addiction field, the skills needed by professionals transformed as well. However, the universal communication skills employed by the generalist practitioner are beneficial for implementing in the field of addiction. Communication is relevant skill regardless of methods employed by professional helpers. Listening is the key component of relating with others whether this is on a personal level or a professional one. Social workers begin a working relationship with the client system through the engagement process. The mode of creating this is through the listening process. Attending to the client verbal and nonverbal cues enables the addiction clinician to assess the clients’ perception of their problem and where they are in the change process. Even though the techniques applied in addiction counseling are altering; listening skills will still the...
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...Expressive skills and receptive skills make up the two skills of communication. Speaking and writing are generally referred to as expressive skills; they provide the means by which we express ourselves to others. The receptive skills, listening and reading, are the ways in which we receive information. It has been reported that senior officers of major North American corporations spend up to 80 percent of their working time in meetings, discussions, face-to-face conversations, or telephone conversations. Most employees spend about 60 percent of the workday listening. Since such a large percentage of one's waking time is consumed by listening activities, it is clear that we could increase our productivity through listening training. Listening consumes about half of all communication time, yet people typically listen with only about 25 percent of their attention. Ineffective listening is costly, whether it occurs in families, businesses, government, or international affairs. Most people make numerous listening mistakes every day, but the costsinancial and otherwisere seldom analyzed. Because of listening mistakes, appointments have to be rescheduled, letters retyped, and shipments rerouted. Any number of catastrophes can arise from a failed communication regardless of the type of industry. Productivity is affected and profits suffer. Research indicates that we hear only 25 percent of what is said and, after two months, remember only one-half of that. This has not always...
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...research to develop listening skills to the Engineering college students and teachers in Salem district is discussed. Key words : ICT, Listening skill, English language Teaching, Learning, Language lab quality Education. Introduction In ancient period Indian education system was followed by grurugula system students acquired knowledge from the guru (Teacher) residence stayed there and did needful service to guru. The rules were same for kings, prince, and normal laymen to stay in the guru residence to serve remittances to acquired valuable life skills. They also learnt the languages...
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